Lok Wong

When I first walked in and saw all these Mercedes Benz cars parked in the lobby it looked like a five-star hotel but for cars! I knew I was "far from home", and "not in my everyday environment", however v cars parked in the lobby it looked like a five-star hotel but for cars! I knew I was "far from home", and "not in my everyday environment", however visiting Mercedes Benz of Chicago was AND has been THE GREATEST CAR BUYING EXPERIENCE I have EVER HAD in my entire life! REAL TALK! I had ALWAYS thought that these high-end value dealerships were snooty and uppity but MAN WAS I 110% WRONG on the very contrary!!! Now even though I KNOW I can't afford a vehicle worth MORE THAN MY HOME, the treatment, the high level of respect and professionalism was absolutely STELLAR! I was silently ashamed at myself for initially thinking the way I did before visiting. The atmosphere there actually made me feel like a millionaire. Not that that is the most important thing in the world because it's not, but the level of attention and respect was second to none! From the receptionist greeting, to the sales associate, to the finance officer, to the final walk through and delivery, EVERYTHING was absolutely supreme! I wholeheartedly and HIGHLY RECOMMEND Mercedes Benz of Chicago 110%! And if you do get to visit ask for either Bryan Ward OR Leon Smith, two of the MOST wonderful salesmen you'll ever meet as well as very fine, honest and concerned individuals. If I can give them more than five stars I definitely would! Thank you Mercedes Benz of Chicago! 🌟🌟🌟🌟🌟+🌟🌟 More

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I’ll start by saying mine was an uncommon situation. I’m located in MA and coordinated the whole purchase process online with this dealer. Regardless, this review highlights the negligence as well as th I’m located in MA and coordinated the whole purchase process online with this dealer. Regardless, this review highlights the negligence as well as the condescending behavior of the staff that led to more than a month of delay between purchase date of the car to receiving the registration/plates. Even if you are purchasing in person, I’d highly recommend you exercise caution as the staff aren’t customer focused at all! The purchase/delivery process started on July 25th and the car was delivered on August 2nd. That part went smoothly. The dealer did ship the car with temp plates valid for 90 days. Problem: the state of Massachusetts doesn’t allow its residents to drive a car with temp plates. The car has to be registered first! I tried to explain this problem to the staff and expedite the registration process. What followed was a month-long process where I had to repeatedly call for updates, escalate all the way to their GM to finally get this resolved. (I could’ve registered myself in a day, MA Registry of Motor Vehicles (RMV) allows walk-ins and issues plates on the spot). Issue #1 - the sales rep, Marcus Jones, took a very condescending tone and tried to explain like I’m a 2 year old, every time I asked him a question or requested something. For example, they hadn’t even started the paperwork for registration 1 week after the purchase. When I asked him to expedite this, his response was “hey, you gotta understand the state takes time to process, you have to put up with this bureaucracy”. When the truth was the dealer was sitting on the paperwork and hadn’t filed yet. Issue #2 - non-transparent and misleading on several occasions. As I stated above, they didn’t even initiate the process until 1 week after the purchase was completed. When I realized they were estimating 2-3 weeks from August 4th, I requested they send the paperwork to me so I can handle the registration myself. They told me that’s not possible and they would do everything to expedite the registration for me. On August 9th, they stated they had filed through a third party (Vitu) and that it was with the state. I checked with Vitu 7 days later and they told me it was still in final audit with Vitu, meaning it was never sent to the state. I even checked with my state and they said there was no paperwork received and that they would turn in registration applications in 1-2 days. The dealer even blamed the state for the delay but the truth is they messed up the paperwork and hence caused the delay. Issue #3 - lack of customer commitment/no sense of ownership Marcus was only focused on closing the sale, Lok (Finance Manager) was only focused on financing. I found it extremely hard to get one person to work with. I had to go all the way up to Dan Flood (GM) who helped contain the damage but not repair it. Cherry on the cake - the paperwork was finally submitted to the state on Aug 30th (yes, the dealer/Vitu sat on it from August 4th - August 30th while blaming the process/state for the delay). The state of MA registered/handed out the plates the same day to Vitu. It reflected in my RMV profile on the same day, that’s how efficient MA RMV is. Vitu said they would get the plates on Friday sep 1st and that they would overnight it to me. You would expect me to receive it on sept 2nd but no! The dealer gave them a FedEx express prepaid label which only delivers on weekdays. For a small fee they deliver on weekends. I’d have gladly paid the fee myself to get it overnight but I had to wait until Tuesday (Sept 5th) for my nightmare to end. I’ve gone a whole month unable to drive the car while paying my first payment which I think is extremely unfair. Not to mention, I went with their financing (even though 0.5% higher than my credit Union) as they said they would handle registration and I thought that would be convenient. Had I known their incompetence before, I’d have registered myself and saved on interest. More

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Atanas and Raul were very helpful in getting me into a new GLC. Their efforts were greatly appreciated - they went above and beyond to ensure I was happy with the agreement we reached. new GLC. Their efforts were greatly appreciated - they went above and beyond to ensure I was happy with the agreement we reached. More

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She was wonderful we was in and out the hospitality was definitely in the room. I would definitely be going back definitely in the room. I would definitely be going back More

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They made it very comfortable and easy for us to buy our new car today. new car today. More

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Professional, well educated personal. Facility very nicely laid out and clean. Service with a smile. Facility very nicely laid out and clean. Service with a smile. More

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I would like to express that Joanna made my experience the greatest memory of purchasing my 1st Mercedes-Benz. We were greeted at the door with First Class treatment. It was stress free, informative, and the greatest memory of purchasing my 1st Mercedes-Benz. We were greeted at the door with First Class treatment. It was stress free, informative, and completed within an hour. We would recommend Joanna and this dealership every time. More

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I originally went to another dealer closer to my home to look at the vehicle I dreamed about my entire life. Obviously this was a big purchase as I waited my whole life for it and wanted what I wanted. The look at the vehicle I dreamed about my entire life. Obviously this was a big purchase as I waited my whole life for it and wanted what I wanted. The original sales person was not patient or kind. I walked away from the deal and was very disappointed. I kept thinking about the car and what I wanted so I reached out to Mercedes Benz chicago. Bryan ward reached out immediately and we scheduled an appointment to meet. I immediately felt comfortable with him as he was patient, kind, and listened well to my needs, wants and must haves. I purchased 2023 C300 from Bryan and could not be happier! Bryan is an absolute joy to work with! Totally recommend! More

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First time working with a Mercedes dealership and I have to say this was the most professional and helpful environment I’ve ever gone to. The whole team was incredibly knowledgeable and helpful. Made buying to say this was the most professional and helpful environment I’ve ever gone to. The whole team was incredibly knowledgeable and helpful. Made buying my first Mercedes an enjoyable experience. More

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Marcus Jones went well beyond the call of duty. His responses were not only prompt but courteous. His actions essentially made the deal. His responses were not only prompt but courteous. His actions essentially made the deal. More

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