Logan Demel | Page 13

Biggers Mazda responded

Thank you so much for the great feedback! We're glad to hear you had a positive experience with our early morning service and that our team made you feel welcome in our clean facility and comfortable waiting area. It's especially rewarding to know you found our communication honest and our recommendations fair — we always aim to be transparent and respectful of our customers' needs. We truly appreciate your trust and your recommendation, and we look forward to seeing you again at Biggers Mazda! — The Biggers Mazda Team

Biggers Mazda responded

Thank you so much for this outstanding review! We’re truly honored by your kind words and thrilled to hear that Biggers Mazda stands out as your go-to dealership, even with others closer to your work. Delivering exceptional service in a clean, professional, and efficient environment is exactly what we strive for, and we're so glad that came through in your experience. We’re especially happy to hear you appreciated the personalized video inspection report—transparency and clear communication are key to the trust we aim to build with every guest. Thank you again for your loyalty and support. We look forward to continuing to exceed your expectations at every visit!

Biggers Mazda responded

Thank you so much for the wonderful 5-star review! We’re glad to hear Logan and our service team were able to take care of the recall so quickly and keep you informed throughout the visit. We truly appreciate your loyalty and kind words about your experiences with Biggers Mazda. We look forward to continuing to serve you!

Biggers Mazda responded

Thank you for your feedback, Dave. We're glad to hear that scheduling was easy and that Logan and the team were able to take care of what you needed. We do apologize for any confusion regarding pricing differences online — we’re always working to ensure our listings are as clear and up-to-date as possible. We appreciate your honesty and your continued trust in Biggers Mazda! #BiggersMazda #CustomerFeedback #TransparencyMatters #ServiceExperience

Biggers Mazda responded

Thank you so much for the kind words, Sandy! We're glad to hear that Logan provided clear, informative service and made the process smooth from start to finish. It's great to know the mechanics' overview was easy to understand and that adding recommended services was a breeze. We appreciate you choosing Biggers Mazda and look forward to seeing you again! #BiggersMazda #ExceptionalService #TeamLogan #CustomerCare

Biggers Mazda responded

Thank you so much, micahs52.ms! We're honored to be the first dealership you’ve trusted for service — and even more thrilled to hear we exceeded your expectations. From fair pricing and detailed video inspections to complimentary car washes and tire rotations, we aim to make every visit transparent and hassle-free. We're also happy to hear your car-buying experience was just as pleasant. Ron, Franco, Logan, Clemente, and the entire Biggers Mazda team truly appreciate your kind words. We’re here whenever you need us! #BiggersMazda #CustomerFirst #ExceptionalService #TeamYouCanTrust

Biggers Mazda responded

Thank you for your feedback, and we’re truly sorry to hear about your disappointment. We understand how frustrating this experience has been and take your concerns about the 2.5 engine seriously. Please know that our Service Director or Manager will be reaching out directly to discuss this matter further and work toward a resolution. Your satisfaction is very important to us, and we appreciate the opportunity to address this personally. If the issue has since been resolved, we would be grateful if you’d consider updating your review to reflect your current experience. Sincerely, The Biggers Mazda Team

Biggers Mazda responded

Thank you so much for the 5-star review! We’re thrilled to hear that you had a great experience with our team. It's wonderful to know that everything was clearly explained and that you felt informed throughout the car-buying process. We’ll be sure to pass along your kind words to Jennifer, Raul, Peter, and Logan—they’ll really appreciate the recognition! Enjoy your new Mazda, and welcome to the Biggers Mazda family! Best regards, The Biggers Mazda Team

Biggers Mazda responded

Thank you so much for your kind words and recommendation! We're so glad to hear that our team provided you with prompt, polite, and helpful service—it means a lot to us. We'll be sure to share your feedback with Roger, Jason, Logan, and Clemente. They’ll be happy to know they made a great impression! We truly appreciate your support and look forward to seeing you again at Biggers Mazda. Warm regards, The Biggers Mazda Team

Biggers Mazda responded

Thank you for your continued trust and kind words! We're so glad to hear that you've had another great experience with us. Logan and the entire team truly appreciate your recommendation—it means a lot. We're proud to serve you and are always here to help keep your Mazda running at its best. Looking forward to seeing you next time! All the best, The Biggers Mazda Team