Logan Demel
Logan Demel at Biggers Mazda

Logan Demel

Service Advisor

Biggers Mazda

2100 N. Randall Road
Elgin, IL 60124

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5.0
163 Reviews
5.0

163 Reviews

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163 Reviews of Logan Demel

October 08, 2026

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Employee Rating

Always have a good experience with Biggers Mazda. I feel like I can trust them. More

by don_liebrecht
Recommend Dealer
Yes

Other Employees Tagged: Logan Demel

Oct 10, 2026

Biggers Mazda responded

Thank you for the wonderful 5-star review! We’re so grateful for your continued loyalty and trust in Biggers Mazda. Knowing that you consistently have a positive experience and feel confident in our team means a great deal to us. We truly appreciate your business and look forward to taking care of you for many years to come!

October 08, 2026

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Everything was smooth and on time. I mentioned stuffing coming out on the driver’s chair. It was not addressed and I forgot to double check on it when the car was ready. Also, on More

by danutadinello
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 10, 2026

Biggers Mazda responded

Thank you for your 4-star review! We’re glad to hear your service visit went smoothly and your vehicle was ready on time. However, we apologize that your concern about the driver’s seat was not addressed. We also understand your confusion regarding the cabin air filter pricing and appreciate you bringing it to our attention. Clear communication and transparency are important to us, and we would welcome the opportunity to review both concerns with you. Thank you for choosing Biggers and for providing feedback that helps us improve!

October 04, 2026

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The staff is always friendly and helpful. The waiting area was clean and offered several beverage choices. Vehicle was completed on time. More

by adrienne_boose
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 05, 2026

Biggers Mazda responded

Thank you for the fantastic 5-star review! We’re glad our team continues to provide friendly and helpful service and that you enjoyed our clean, comfortable waiting area. It’s also great to hear your vehicle was completed on time. Thank you for choosing Biggers—we truly appreciate your continued trust and support!

October 01, 2026

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Informative and very clean inside Everyone was courteous and helpful. I would recommend this dealership to anyone who wants or has a Mazda. More

by lynnmandarino
Recommend Dealer
Yes

Other Employees Tagged: Logan Demel

Oct 01, 2026

Biggers Mazda responded

Lynn, thank you for the wonderful review and recommendation! We’re glad you found our team courteous, helpful, and informative and that you enjoyed our clean and welcoming dealership. We truly appreciate your confidence in Biggers Mazda and look forward to taking care of you and your Mazda for years to Come.

October 01, 2026

Dealership Rating
Employee Rating

Informative and very clean inside Everyone was courteous and helpful. I would recommend this dealership to anyone who wants or has a Mazda. More

by lynnmandarino
Recommend Dealer
Yes

Other Employees Tagged: Logan Demel

Oct 01, 2026

Biggers Mazda responded

Lynn, thank you for the wonderful review and recommendation! We’re glad you found our team courteous, helpful, and informative and that you enjoyed our clean and welcoming dealership. We truly appreciate your confidence in Biggers Mazda and look forward to taking care of you and your Mazda for years to come!

September 28, 2026

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Went out of their way to help me with extended warranty issues at other dealerships couldn't answer. Logan saved me a lot of money More

by johnwalk508
Recommend Dealer
Yes

Other Employees Tagged: Logan Demel

Sep 30, 2026

Biggers Mazda responded

Thank you for sharing your experience! We’re glad Logan went the extra mile to help resolve your extended warranty questions and, most importantly, helped save you money. That level of support is exactly what we strive to provide at Biggers Mazda. We appreciate your trust and look forward to assisting you again.

September 25, 2026

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Prompt, professional service with clear communication, quality workmanship, excellent care for my vehicle. Thank you More

by Pete
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alex Heinzl

Sep 30, 2026

Biggers Mazda responded

Thank you, Pete! We’re glad Logan, Alex, and our service team provided prompt, professional service along with clear communication and quality workmanship. Taking great care of you and your Mazda is always our priority. We appreciate you choosing Biggers Mazda and look forward to seeing you again!

September 25, 2026

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Employee Rating

Asides from my vehicle experiencing 3 major issues the last 3 years (MHEV battery, fuel pump and radiator all had to replaced) the dealership has been very responsive at repairing the issues that I've had More

by HeAbadMan$
Recommend Dealer
Yes

Other Employees Tagged: Logan Demel

Sep 29, 2026

Biggers Mazda responded

Thank you for taking the time to share your experience. We understand how frustrating it can be to deal with multiple unexpected repairs, and we truly appreciate your patience and continued trust in our service team. We’re especially glad our technician was able to work with Mazda on your behalf and significantly reduce the cost of your recent radiator repair. Thank you for choosing Biggers Mazda and allowing us the opportunity to support you and your CX-90.

September 23, 2026

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It’s always a top shelf experience when needed service has to be performed, always a friendly and efficient staff. No complaints. More

by paul.fehrman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Franco Ruffolo, Tina Nikolov

Sep 24, 2026

Biggers Mazda responded

Thank you, Paul! We’re delighted to hear that our service team consistently provides you with a top-notch experience. Your kind words about our friendly and efficient staff mean a great deal to us. We truly appreciate your continued trust in Biggers Mazda and look forward to keeping your Mazda running smoothly for many miles to come! — The Biggers Mazda Team

September 21, 2026

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Employee Rating

I am a long time Biggers Customer everyone at Biggers is excellent. I came in Saturday with a car issue and it was handled right away. Logan was great More

by sheri.rayski
Recommend Dealer
Yes

Other Employees Tagged: Logan Demel

Sep 22, 2026

Biggers Mazda responded

Thank you, Sheri, for your continued loyalty to Biggers Mazda! It means so much to know that you’ve trusted our team over the years. We’re especially glad Logan was able to address your car issue right away and make your recent visit a positive one. We truly appreciate your kind words and look forward to being here whenever you need us! — The Biggers Mazda Team

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