Lizbeth Patino

My mom and her friend came into this dealership today and were absolutely disrespected by this man. Throwing around words like “f*** off” and “mooch” because they decided the price was too much because he wa were absolutely disrespected by this man. Throwing around words like “f*** off” and “mooch” because they decided the price was too much because he was trying to scam them with a car for 28,000 when it was typically in the 20-22,000 range and they decided to move on to a different dealership. They ended up going to the dealership in crystal lake and ended up buying the Jetta within two hours with PROPER service. This level of disrespect should not go unpunished. I couldn’t believe what I heard when my mom explained what happened and had me fuming. The woman who was there was nothing but helpful and sweet and is the only reason I didn’t give the dealership a zero star review, but this “man” only cares about a payday and will treat you like pond xxxx because you don’t buy from him. Not only did he lose a sale from a person who came in planning on buying a Jetta but he costed the dealership a sale as well. I guess “the customer is always right” doesn’t apply here. My mom and her friend didn’t throw around nasty words like this guy, they just said “let’s go” and then told the woman “she should find another place to work” because clearly having people like this man employed is pretty sad. If I was there I don’t know how I would’ve reacted to that disrespect to my mother. Never disrespect your customers like this because it is just ridiculously wrong on so many levels. The fact that you had the AUDACITY to tell a customer to “f*** off” should be instant firing. Disgusting. Now go f*** yourself for saying that to my mom. You big man. More

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