Liz Frohling | Page 14

Great dealership that cares about its customers. I don’t have 15 words to say. I don’t have 15 words to say. More

by bmerevick Verified Customer Verified Customer

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Their service is great. Salesmen are great. Too bad cost of cars is not geat. will havve to wait. Salesmen are great. Too bad cost of cars is not geat. will havve to wait. More

by cjhasenjager Verified Customer Verified Customer

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Fast and easy to schedule. Fast and excellent service Everyone is very friendly at service center. Fast and excellent service Everyone is very friendly at service center. More

by rudawski Verified Customer Verified Customer

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Oil cooler line blew on my 2019 Silverado. Replaced seized rod bearing. Tore apart front suspension to access oil cooler lines. Truck ran WITHOUT oil and I’m being told there’s no long term da Replaced seized rod bearing. Tore apart front suspension to access oil cooler lines. Truck ran WITHOUT oil and I’m being told there’s no long term damage. Got truck back a few days later and as I’m driving home I turned around because my alignment was off. Videos and pictures taken. Picked up next day (Wednesday). Drove to Chicago on Thursday and lost all power in the express lanes with no shoulder. Vehicle would not shift into neutral with no power and had to be dragged by a tow truck because it was a safety concern. My truck “was dragged for 3 blocks” coming from the tow truck driver. I have videos and pictures of my truck being dragged. 3 tow trucks later it’s back at Ray Chevrolet. Liz the service manager called me saying they forgot to tighten down the fuse block ontop of the battery and how they were sorry and were detailing my truck and filling it with gas. I literally don’t care about either of those things. I bought this vehicle for reliability and now my transmission or rear end could be damaged from getting dragged. Also have to mentioned the flat spots put in my rear tires. Liz kept saying she is going to make this right and would drive the truck herself and call me back personally. All I received is a text Friday saying Thank you for choosing Ray Chevrolet for your service needs. We look forward to serving you again. 847-587-3300 Reply STOP to OptOut I get a call Tuesday from Liz asking when I’m going to pick up my truck it’s been done since Friday. Said Kyle was supposed to let me know and told her about the text I received. The text did not specify anything. At the very least I was expecting two tires from all this hassle, stress, and work I had to miss. Very upset with the customer service I received and it pains to write this review since my family and I have done business with Liz and Ray’s team for years. More

by DRAKETHARRINGTON Verified Customer Verified Customer

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Luis Rivera has always done an outstanding job servicing my vehicles Keeping us safe an happy on the road thank you to all in the service department great team work my vehicles Keeping us safe an happy on the road thank you to all in the service department great team work More

by KLENNON62 Verified Customer Verified Customer

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I had a very pleasant experience, everyone was easy to deal with and they did a good job. deal with and they did a good job. More

by MCUTLER15 Verified Customer Verified Customer

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Was kept abreast of the work being done to my vehicle and any issues they came across. any issues they came across. More

by SLMESSINA7 Verified Customer Verified Customer

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Customer Service Department in the Service department is amazing Louie- Service Writer really cares and its refreshing to have someone always follow up with you even after the work is done. LIZ - Service amazing Louie- Service Writer really cares and its refreshing to have someone always follow up with you even after the work is done. LIZ - Service Manager by far out performs any service manager I have ever worked with in my 30 years of owning GM's as well as Dodge. Liz should be traveling teaching other GM service managers and service writers on how to take care of customers in my opinion. More

by mwyton Verified Customer Verified Customer

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My experience was awful as it usually is. You held onto a part I ordered and never called me. It was only after I called two months after the date it was supposed to be delivered that it magi You held onto a part I ordered and never called me. It was only after I called two months after the date it was supposed to be delivered that it magically arrived that morning. Then I was xxxxxx around for 3 weeks to make an appointment. More

by Jl Verified Customer Verified Customer

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I am not sure why it take a minimum of three days to diagnose and fix an issue. After having my Tahoe there twice my initial issue is still not fixed and now I have zero heat in the rear. I'm going to diagnose and fix an issue. After having my Tahoe there twice my initial issue is still not fixed and now I have zero heat in the rear. I'm going to find another dealership that has a quality service department. I am use to solid service from Dick Wickstrom Chevy in Roselle. I do not get nearly the same 5 star service at Rays that they give at Wickstrom in Roselle. Very disappointing. More

by lin1623 Verified Customer Verified Customer

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