Liz Frohling | Page 10

Ray does have the best service department of all dealers I’ve ever dealt with. And the best people I’ve ever dealt with. And the best people More

by KUNKSTER9390 Verified Customer Verified Customer

Print

Overall, it was good. However, they told me I would have to get a new oil pan at my next oil change because threads were worn. After talking to my brother, he said that However, they told me I would have to get a new oil pan at my next oil change because threads were worn. After talking to my brother, he said that means whoever was changing the oil stripped the threads. The only place I have taken my car for an oil change since I bought it is Ray Chevrolet in Fox Lake, IL. They should be the ones that pay to replace the oil pan, not me. They are the ones that stripped the threads, not me. They are responsible for this. More

by ndlgraphics Verified Customer Verified Customer

Print

Always a great experience, service is excellent and Service Advisors are great especially T J Thanks Service Advisors are great especially T J Thanks More

by ocedar Verified Customer Verified Customer

Print

As always Ray Chevrolet takes excellent care of any repairs and maintenance I bring my truck in for. Plus their staff is very courteous and keeps you informed of the progress. repairs and maintenance I bring my truck in for. Plus their staff is very courteous and keeps you informed of the progress. More

by Dannyb011 Verified Customer Verified Customer

Print

Horrible customer service and workmenship, regardless of countless requests to have service manager call me asap, I still have heard nothing but crickets. Multiple attempts to reach LIZ (service manager) a countless requests to have service manager call me asap, I still have heard nothing but crickets. Multiple attempts to reach LIZ (service manager) and yet she chooses to ignore failed services which took three times to complete a simple oil change on a suv. Not for schedule reasons, but because of failed quality assurance protocols. Twice vehicle was leaking oil, once from the filter they put on, next from oil cap not put on correctly and oil exploded under the hood. The only person I have respect for at this time is Luis, who was the service writer, whom tried to appease the situation. Again, horrid service department, there was more to the story that went wrong and how we were left hanging with no vehicle and no updates by close of business. If this company really stands behind their service dept, then an owner or district manager should reach out to me More

by gordon.asher Verified Customer Verified Customer

Print

always ready to help on any of my questions or needs. They have kept my vehicle in great shape They have kept my vehicle in great shape More

by ettubru Verified Customer Verified Customer

Print

We've worked with Ed Dembski for over 25 years. Deals though him are easy. Highly recommend you talk with Ed whether you need a new or used vehicle. Deals though him are easy. Highly recommend you talk with Ed whether you need a new or used vehicle. More

by BANASE Verified Customer Verified Customer

Print

Friendly, competent professional encounters with both the sales and services personnel. Been a customer at Ray Chevy for 15 years. Never a disappointment. sales and services personnel. Been a customer at Ray Chevy for 15 years. Never a disappointment. More

by Anthony Tristano Verified Customer Verified Customer

Print

Very happy with my service, good dealership, and very willing to make sure you are happy with your purchase. next vehicle will be purchases with John Lesniak. thank you willing to make sure you are happy with your purchase. next vehicle will be purchases with John Lesniak. thank you More

by missy Verified Customer Verified Customer

Print

Everyone is amazing, very professional. But at the same time they all treat you as family. But at the same time they all treat you as family. More

by hawaii42 Verified Customer Verified Customer

Print