Liz Flanders

Exemplary customer service and flexibility. This is how I'd describe my Herb Chembers MINI dealership experience over the past decade. I've started my 4th mini lease in August. Liz, Marcus, Oma This is how I'd describe my Herb Chembers MINI dealership experience over the past decade. I've started my 4th mini lease in August. Liz, Marcus, Omar, Mark made "turn in the old mini and grab the new one" process super smooth and efficient, accommodating my weird schedule. Thank you all! More

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Awesome, professional. And timely Would definitely go back for all mini services in the future And timely Would definitely go back for all mini services in the future More

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Marcus helped me purchase a new vehicle. He was a pleasure to work with, from our initial conversation to his orienting me to the car’s features. He was a pleasure to work with, from our initial conversation to his orienting me to the car’s features. More

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You won't find a group of professionals any; any dealership, than you'll find at Herb Chambers on Commonwealth Ave Boston, MA Starting from the top, you got Matt Krappe the manager of maintenance dealership, than you'll find at Herb Chambers on Commonwealth Ave Boston, MA Starting from the top, you got Matt Krappe the manager of maintenance; A text book of knowledge, experience, and strategic thinking, that all add up to solving whatever problems you're having with your Mini in a thorough, honest, and caring fashion that will leave you with a smile. No manager can do it all, they need to be working with a team; and let me tell you, the team that works with Matt Krappe is the best team out there in the car mechanic world. I know that's a big statement, but it's true; and they've proved it to me time and time again. Anyone you work with in Maintenance is great. For many years, I've been working with Mark Ravin and Matt Appleton. It doesn't get any better than these two guys. They know about every little problem that possibly could occur in your car; and the best way to go about fixing it; from the smallest jobs to the biggest ones. This when something goes on with your Mini, they're on it and know the best way to fix it. Mark and Matt never try and squeeze money out of you. They tell you what needs to be fixed; and what can wait. They're kind and courteous and always have a joke ready for you as well if you ask them for one. There you have it Thanks Matt Krappe, Mark Ravin, and Matt Appleton for all you do, Cliff More

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Very pleased with your sales mgr Liz and your salesmanMehmet. They are a pleasure to deal with.Having been a retail company President for over 45 years I feel your company has made a very positi salesmanMehmet. They are a pleasure to deal with.Having been a retail company President for over 45 years I feel your company has made a very positive image in every respect. More

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Excellent customer service received Good satisfaction would recommend the dealership to friends and family thanks would recommend the dealership to friends and family thanks More

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Helpful staff! The people who helped me were great, but some other staff looked like they were a bit bored. Everyone who helped me made sure I got what I needed! The people who helped me were great, but some other staff looked like they were a bit bored. Everyone who helped me made sure I got what I needed! More

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Good location but poor parking options, smaller sized showroom, decor could be updated, friendly staff showroom, decor could be updated, friendly staff More

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Making appointments was easy. Marcus and the concierge were hospitable and friendly. Marcus helped us all the way from looking at the inventory to making the final purchase for ou Marcus and the concierge were hospitable and friendly. Marcus helped us all the way from looking at the inventory to making the final purchase for our car. Excellent dealer experience, excellent sales experience. We were allowed to test drive the vehicle and inspect it prior to our purchase. The vehicle came with a full tank of gasoline, with a clean interior. The transaction was fast and smooth. More

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Very welcoming and accomodating and friendly. Marcus is knowledgeable and very helpful and very polite. Marcus is knowledgeable and very helpful and very polite. More

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