Liz Card

George was professional, knowledgeable, helpful and kind. I couldn't ask for better service and I never felt rushed. All my needs were addressed even if they weren't scheduled. From Liz in parts to George to I couldn't ask for better service and I never felt rushed. All my needs were addressed even if they weren't scheduled. From Liz in parts to George to the manager, I rate them all at 10 stars and will be back whenever I need advice or help with my CRV! More

by maxdenhanger Verified Customer Verified Customer

Report | Print

Overall, customer service at Germaine Honda was exemplary. I know how important good customer service is and can’t think of any areas where there could be improvement. It was a wonderful experience exemplary. I know how important good customer service is and can’t think of any areas where there could be improvement. It was a wonderful experience and I thank you for that. More

by barthde99 Verified Customer Verified Customer

Report | Print

Everyone was very helpful and wanted to help you with your concerns. Bought a CVR Sports n very happy your concerns. Bought a CVR Sports n very happy More

by ssfoxy4 Verified Customer Verified Customer

Report | Print

George never returned phone calls. And didn't get are money back from our license tags. And didn't get are money back from our license tags. More

by mrteedoff Verified Customer Verified Customer

Report | Print

Very clean, comfortable, welcoming building. Service was swift and professional, I left without questions, doubts, or concerns. Loved the coffee machine, too! Service was swift and professional, I left without questions, doubts, or concerns. Loved the coffee machine, too! More

Report | Print

Jason Walter, Rob, and Alex really worked hard to get us into a much needed used car for our family. Thank you, all, for your care and guidance! into a much needed used car for our family. Thank you, all, for your care and guidance! More

Report | Print

I had a great experience buying my Honda, however the service dept has been terrible. After reading these reviews my experience is very similar. I made an appt with the service dept and when I showed u service dept has been terrible. After reading these reviews my experience is very similar. I made an appt with the service dept and when I showed up for the appt. I was told by the service advisor that there wasn't an appt scheduled. I asked if anything could be done and was told "come back Thursday". Great advice, I think I'll relay the message to my boss when I need to take off more time to take my vehicle to another Honda servicer. More

Report | Print

Great dealership bad service writers, I bought 2 vehicles here and it was a great experience, however the service writers never have your best interest, I get it they’re there to make money. Twice now I have here and it was a great experience, however the service writers never have your best interest, I get it they’re there to make money. Twice now I have had issues with the service department here. The latest one being this last week that the battery in my car right now it was only two years old. I called and check to see if it was still under warranty and they said yes the battery was under two years old just bring the car in and they would place the battery. So I got there and the guy that was supposed to help me was busy with someone else so another guy help me pull up the information on the computer and he said that the battery was only two years old however it was a replacement for a previous Honda battery that went bad so he told me that it wasn’t replaceable That the warranty was no good because it was a replacement for the previous Honda battery that went out. However, even though the battery itself had a three-year warranty, he refused to acknowledge that and cover it and I said OK, but would you prorate it then since the battery’s not even three years old yet, it barely was just two years old and the battery was so bad that it was smoking and leaking. he said no it was going to be a new battery full price even explain to him that the guy on the phone looked it up and even said it was covered still he absolutely said nope. It absolutely is not. I totally am fine. I’m gonna go to AutoZone and buy my battery there then got to AutoZone and went in. They came out they replaced it. The battery was smoking and hot and the lady said that I’m lucky the battery did not blow up between there and here is the thing is I bought two cars there I’ve been happy with them but the service department always let you down actually wanting to buy a Honda Odyssey but I absolutely will not be going there to buy it. I’ve had a good experience with the sales team, but the service department has ruined it for me for the second time with them . More

Report | Print

Best car purchase experience we have had, Montana Boone was our sales person she above beyond to provide all the information we need to make a decision on what vehicle to purchase. She explained all the op was our sales person she above beyond to provide all the information we need to make a decision on what vehicle to purchase. She explained all the opinions and then set with in our New CRV and went though all the settings to make sure we knew how to use all the safety settings. The whole team involved were outstanding, knowledgeable and friendly. Great Job! More

Report | Print

This was our first service, but not we’d stop by a couple times because our car is smarter than we are. Nathan let us pick our service time and day. The service was performed on time and we continue to be times because our car is smarter than we are. Nathan let us pick our service time and day. The service was performed on time and we continue to be very pleased with the Surprise Honda team. More

Report | Print