Lisset Elias

wrote the 5 star review exactly 1 month ago and need to revise it. I traded in my TOYOTA RAV 4 at the dealership and was told I’d receive proof that my car was paid off within about 10 days. I CONTINUALLY revise it. I traded in my TOYOTA RAV 4 at the dealership and was told I’d receive proof that my car was paid off within about 10 days. I CONTINUALLY CALLED Ryan who was my initial contact person . I realize this task is certainly not in his department. The reason I traded in my RAV to this specific KIA DEALERSHIP is because they assured me it would be a smooth transition as MORGAN AUTO GROUP ALSO OWNS A TOYOTA DEALERSHIP. Well, 2 weeks went by and my payment was due on September 15th. I called SETF and was told that they hadn’t received payment. I have an 850 plus credit score snd have never been late on any payment. I continued to call and a gal in Finance, Lisette told me the check was overnighted on 9/24 and would arrive on 9/25. I again called SETF only to be told, the check hadn’t arrived. Last night I got an EMAIL saying YOUR ACCOUNT IS DELINQUENT! I’m furious and should never have believed the old adage “ Your check is in the mail.” This is the first time in my past 4 leases that I did not trade in my car on another TOYOTA. I love my new KIA SPORTAGE but should have waited until my lease was up. I googled my VIN and see my RAV FOR SALE on their website. IF MY ACCOUNT ISNT CLEARED ON MONDAY, I’ll be contacting an attorney an 8 on Your Side. Shame on me at my age and experience in purchasing and Leasing Automobiles, BELIEVING THIS NONSENSE! DO YOUR HOMEWORK! Thsnk goodness I HAVE A PAPER TRAIL OF THESE CORRESPONDENCES AS THIS HAS BEEN A NIGHTMARE! I will update this review when I am free and clear of my lease and my credit score remains stellar. More

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Just moved to florida was looking to upgrade and I couldn't have been happier.Definitely.Recommend christian and the team at kia of port charlotte couldn't have been happier.Definitely.Recommend christian and the team at kia of port charlotte More

by joeychevy1212 Verified Customer Verified Customer

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Frank was fabulous! Made us feel comfortable and relaxed. Very informative about the vehicle we were interested in. Great job Frank! Made us feel comfortable and relaxed. Very informative about the vehicle we were interested in. Great job Frank! More

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Very pleasant friendly. Professional but very caring. I would definitely recommend this dealership to friends and family. Professional but very caring. I would definitely recommend this dealership to friends and family. More

by bolenchristina3 Verified Customer Verified Customer

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The best dealership in SWFL if not Florida what an experience they made car buying so easy! Cody was beyond informative and made the process so easy! experience they made car buying so easy! Cody was beyond informative and made the process so easy! More

by A Verified Customer Verified Customer

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Great deal great dealership amazing customer service! From the first person to greet me to the last person I saw before I left just stellar customer service you can not go wrong at Kia of port Charlotte From the first person to greet me to the last person I saw before I left just stellar customer service you can not go wrong at Kia of port Charlotte ! More

by A Verified Customer Verified Customer

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Great sales rep…price gauging…. was lied to as to why the price of car increased from what we agreed upon……so many other added fees that weren’t discussed…bad experience overall…felt was lied to as to why the price of car increased from what we agreed upon……so many other added fees that weren’t discussed…bad experience overall…felt taken advantage of More

by gnttires Verified Customer Verified Customer

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I have been a customer with Kia since 2014. They have always been great! Bruno was professional and nice to work with. I will never go anywhere else for my vehicle needs. They have always been great! Bruno was professional and nice to work with. I will never go anywhere else for my vehicle needs. More

by Tierney Burnett Verified Customer Verified Customer

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Personable, great knowledge of the product, put the customer first so that my wife and I felt comfortable. customer first so that my wife and I felt comfortable. More

by Ronaldjubinville94 Verified Customer Verified Customer

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