Lisa Neely
Lisa Neely at Serra Trussville Kia
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Lisa Neely

Parts Manager

Serra Trussville Kia

5009 Brookes Crossing Blvd
Birmingham, AL 35235

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4.4
157 Reviews
4.4

157 Reviews

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157 Reviews of Lisa Neely

October 21, 2024

Dealership Rating
Employee Rating

Your mechanics suck they were supposed to fix my turbos and they were down within One month More

by ppacittijr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

October 07, 2024

Dealership Rating
Employee Rating

I can't say enough about the great customer service in the service department. I highly recommend! More

by Jtcooper87
Recommend Dealer
Yes

Other Employees Tagged: Iyonna Brown

October 07, 2024

Dealership Rating
Employee Rating

I can't say enough about the great customer service in the service department. I highly recommend! More

by Jtcooper87
Recommend Dealer
Yes

Other Employees Tagged: Iyonna Brown

September 21, 2024

Dealership Rating
Employee Rating

This dealership was simply Amazing! ! The answered all of my questions, and put me in a new car.!! More

by Marlonturner
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Matthew Shaw, Daniel Hall, Abdul Mughal, Seth Franks , My sales person, was the Gentleman that has a Middle Esstern background. Simply Amazing!!

August 26, 2024

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Employee Rating

Not a good dealer ship wouldn't recommend it to anyone worst experience in my life More

by CAPONEAL047
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Abdul Mughal, Colin Whisenant

Aug 27, 2024

Serra Trussville Kia responded

Unfortunately there is not enough information to investigate why this customer had such a bad experience. I will gladly look into this if more information is provided.

June 14, 2024

Dealership Rating
Employee Rating

I’m always treated with respect. The teams members are very helpful and professional. Thank you! More

by beckivnc
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

June 07, 2024

Dealership Rating
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I have purchased three cars from this dealership from both Johnathan and Rhashard. They both have an A+ customer service dedication presented to customers at all times. I am coming back to purchase a fou More

by Laria Summerville
Sales Price Transparency
Trade-in Experience
Purchase Time
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Recommend Dealer
Yes

June 06, 2024

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I love the dealership and the people that work there are very friendly to everyone More

by vanessabattle65
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Isaiah Grayson, Darren Adams, Matthew Shaw , Greg memes

May 29, 2024

Dealership Rating
Employee Rating

They are friendly, efficient, and extremely helpful! I love this dealership. I will always bring my truck to them to be serviced! More

by Nia Austin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

May 24, 2024

Dealership Rating
Employee Rating

Clean, friendly, prompt, hassle free customer service. Everyone is helpful and answers any and all questions. This is my 2nd purchase from this dealership. I will come back again when and if I decide to g More

by mcoots73
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
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