Lisa Mullenberg

The service team informed me that my battery was failing their test and should be replaced right away. The battery was 6 months old and had been installed by a shop in SW Mpls. I took it back to that shop w their test and should be replaced right away. The battery was 6 months old and had been installed by a shop in SW Mpls. I took it back to that shop where it was tested again and found to be in perfect condition. I called Luther to complain and was told that their tests don't really work on non-Subaru batteries. In other words, they would have been more than happy to replace my perfect good battery for $320 simply because they don't know how to test non-Subaru batteries. This is essentially fraud and they should be called out for it. Do not trust them. Ever. I received an email from Lisa the service manager asking how my service was. I explained this situation to her. She never bothered to respond. More

by NATHAN.VOGT Verified Customer Verified Customer

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Expensive work but always done right. Also very responsive to all my maintenance and repair issues. Also very responsive to all my maintenance and repair issues. More

by mark.horgen Verified Customer Verified Customer

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I recently had to take my car to get serviced and I got the best customer service from Aidan Pixley. I highly recommend working with him if you get the chance. 10 stars the best customer service from Aidan Pixley. I highly recommend working with him if you get the chance. 10 stars More

by VINCER Verified Customer Verified Customer

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I’ve been coming to this location since buying my current Subaru in 2014. This visit was for a key fob. The fob cost $222.15, plus service $174.89. When I asked what the “misc shop supplies” charge was, I Subaru in 2014. This visit was for a key fob. The fob cost $222.15, plus service $174.89. When I asked what the “misc shop supplies” charge was, I was told “rags, etc.” An email exchange with a supervisor, Lisa Mullenberg, gave no further explanation. In fact, she was rather dismissive, & promised a refund which never came. Previous visits had always been good, but this has changed my opinion of this service department More

by JENJANMPLS Verified Customer Verified Customer

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Alex Anderson showed very poor communication. He never once picked up the phone to call and discuss the recommended $3,500 of repairs. I dropped my car off at 8 and they could not complete the He never once picked up the phone to call and discuss the recommended $3,500 of repairs. I dropped my car off at 8 and they could not complete the simple work that I requested to be done in one day. Very disappointed. Even in person there was no explanation of what took place until I asked. Alex didn't apologize and seemed to not care. This has cost you my business. Lisa Mullenberg did show show much compassion in dealing with the issue. I have since brought my business to a competitor. Also you must not provide complimentary car washes any more as the last two times the outside of the car was dirty and not touched. Finally Alex said my car was in spot 22, again not even close. It was inside the fence area. More

by schlies24 Verified Customer Verified Customer

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Terrible pricing. Almost $200 for an oil and filters changed...that is ridiculous and the mark-up on the filters was especially insane. Almost $200 for an oil and filters changed...that is ridiculous and the mark-up on the filters was especially insane. More

by CASEYDCASHMAN Verified Customer Verified Customer

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John runs a tight ship I’lol always bring my Subi to Luther as long as JR is employed Luther as long as JR is employed More

by DAVEGUZZI Verified Customer Verified Customer

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Top Notch Service. I would not think of bringing my car anywhere else for its service I would not think of bringing my car anywhere else for its service More

by NDJ1231 Verified Customer Verified Customer

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I have had my vehicle in numerous times over the last year for various reasons. From accessory installation to regular maintenance to concerns ive had with the vehicle in general. Never once has the serv year for various reasons. From accessory installation to regular maintenance to concerns ive had with the vehicle in general. Never once has the service been less than epic. Every staff member I encounter has a great attitude and the work and care I have seen is top notch. I have spent my life with a stigma about having service work done at dealerships. But, my opinion has been forever changed by Bloomington Subaru. They are a great team. More

by Richard S. Verified Customer Verified Customer

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I'm leaving this negative review only after emailing the Service Director, Lisa Mullenburg, who has not responded to my email. Last week I went to the Express Service lane to have the brake fluid checked Service Director, Lisa Mullenburg, who has not responded to my email. Last week I went to the Express Service lane to have the brake fluid checked on my Forester. The brake fluid was visibly low and dirty, so I agreed to a flush. A short time later my service advisor, Michael Dao, came up to the waiting area and told me that an inspection showed that the front and rear brake rotars needed to be replaced along with front and rear brake pads. With regard to the rotars, he said that they couldn't be cut through and reused; they needed to be replaced for safety. AFTER I agreed to having this additional work done, I received the video inspection, in which the technician specifically stated that the rotars did NOT need to be replaced and could be cut through in order to save me some money. When I approached Michael about this discrepancy, he explained it away, saying that he discussed it with the tech and they both agreed that the rotars should be replaced. I left the dealership feeling taken advantage of. Lacking any mechanical knowledge of my own, I have always trusted service advisors to tell me what I must do to maintain a safe vehicle, but here I was sold expensive work that, according to the tech himself, I did not need. When I received a "form" email from Lisa thanking me for my business and inviting any feedback, I immediately responded by sharing these specific concerns (which are evidenced by the video inspection itself), but my email has gone unanswered. So there seems to be a lack of responsiveness as well. Steer clear. More

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