Lisa Kilhefner
Lisa Kilhefner at Brilliance Subaru

Lisa Kilhefner

Service Specialist

Brilliance Subaru

1500 N. Randall Rd
Elgin, IL 60123

4.9
70 Reviews
4.9

70 Reviews

Write a Review

70 Reviews of Lisa Kilhefner

October 25, 2024

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Employee Rating

as always, everyone is friendly & honest. thanks .... trying to get to 15 letters so it takes. there it is. More

by bill
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: the guy that checked me great! i don't remember his name, though.

Oct 27, 2024

Brilliance Subaru responded

Bill, Thank you very much for the review and feedback, we will see you next time! Jim DaLuga General Manager

October 16, 2024

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This was my first visit to Brilliance. I did not have an appt, just needed my tire pressure checked. Lisa was very welcoming. Loved that the dealership supports dog rescue. More

by tberkhout
Service Price Transparency
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Recommend Dealer
Yes
Oct 20, 2024

Brilliance Subaru responded

tberkhout, Thank you very much for the 5 star review. I am glad that you enjoyed your first visit and we look forward to seeing you next time. Jim DaLuga General Manager

October 04, 2024

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Came in for a simple oil change and tire rotation. Employees are amicable and most importantly the car was delivered washed and timely. More

by Busia012402
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Recommend Dealer
Yes

Other Employees Tagged: Rich Dencs

Oct 13, 2024

Brilliance Subaru responded

Busia012402, Thank you so much for the 5 star review and wonderful feedback, we look forward to your next visit. Jim DaLuga General Manager

June 14, 2024

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Service experiences here are always pleasant, friendly, efficient and accurate! Thank you again!! Everything is explained thoroughly!! More

by bbqlynn
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Recommend Dealer
Yes
Jun 27, 2024

Brilliance Subaru responded

bbqlynn, Thank you very much for the 5 star review and feedback. We appreciate the business and your loyalty to Brilliance Subaru, see you next time! Jim DaLuga General Manager

April 04, 2024

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The service department is better than any dealer I have ever dealt with. They make the process vey smooth and explain things thoroughly. More

by Juan Perez
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Recommend Dealer
Yes
Apr 07, 2024

Brilliance Subaru responded

Juan, Thank you for such an AMAZING review. We really appreciate your business and confidence in our service team. Jim DaLuga General Manager

February 29, 2024

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Knowledgeable, courteous, thorough. They explained everything along the way. Dealership is clean and well organized. More

by Justlou
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Recommend Dealer
Yes
Mar 04, 2024

Brilliance Subaru responded

Justlou, Thank you very much for the 5 star review and feedback, your business is much appreciated and we look forward to seeing you next time. Jim DaLuga General Manager

January 31, 2024

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Outstanding customer service and attention to detail. Kimberly is so professional and knowledgeable, she's truly an asset for the company. More

by mikebachal
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Recommend Dealer
Yes

Other Employees Tagged: Rich Dencs, Derek Thomas, Adam Mennella , Kimberly Winchell

Feb 04, 2024

Brilliance Subaru responded

Mikebachal, Thank you very much for the wonderful review and feedback regarding your experience with Kim. Kim has done an amazing job since we opened the Express Service department and we are grateful for your business. Jim DaLuga General Manager

January 26, 2024

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Everyone was courteous and competent. Arrived at the designated time of the appointment, and no waiting time was involved. Very happy with the service. More

by mini
Workmanship
Service Time
Recommend Dealer
Yes
Feb 04, 2024

Brilliance Subaru responded

Mini, Thank you so much for the 5 star review and feedback. We value your business and look forward to seeing you next time. Jim DaLuga General Manager

January 26, 2024

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I was pleased they were able to fit me in the same day service people very friendly, took care of the problem, right away and love the fact they have loaner cars More

by Aszymski
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Workmanship
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Recommend Dealer
Yes
Feb 04, 2024

Brilliance Subaru responded

Aszymski, Thank you very much for the 5 star review. We appreciate your loyalty to Brilliance Subaru and we look forward to your next visit. Jim DaLuga General Manager

January 10, 2024

Dealership Rating
Employee Rating

The staff is always welcoming and friendly. They keep you informed about the status of your car. More

by joustfam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Derek Thomas

Jan 16, 2024

Brilliance Subaru responded

joustfan, Thank you very much for the 5 star review, I am glad that you enjoy working with our Service staff and we look forward to seeing you next time. Jim DaLuga General Manager

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