Lisa Hibbard | Page 10

The entire “option of a loaner vehicle” is non existent, and the cost of service for what was for mostly Honda recall items was ridiculous. and the cost of service for what was for mostly Honda recall items was ridiculous. More

by ONEILLAL Verified Customer Verified Customer

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I had an appt guy never showed up after they moved the appointment 1 day ahead. Then you have your agent tell you I have to fix my wipers but reminded her that Alan is on vacation. They made me wait for appointment 1 day ahead. Then you have your agent tell you I have to fix my wipers but reminded her that Alan is on vacation. They made me wait for almost 2 hours after I told them to keep me updated when their staff was going to be in. But never showed up! I was getting my dings on our truck fixed which we paid for BUT the paint is not covered! I never dealt with this kind of service. When I expect you to fix dings, one should expect to fully fix it not half done. So I’m never buying a car from HONDA that’s for sure not serviced it from Sarasota Honda. Avoid avoid avoid! More

by jimmelvintbc Verified Customer Verified Customer

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Excellent service advisor who carefully and thoroughly explained everything that was do e and needing to be done. Gave options and best practice options. Technicians provided service and explanatory vid explained everything that was do e and needing to be done. Gave options and best practice options. Technicians provided service and explanatory video. I waited on my vehicle and was appreciative of the timely fashion that I was checked in, waiting time and then checked out. More

by ANDREAL777 Verified Customer Verified Customer

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Excellent work and great customer service good waiting area, the video review is very helpful and informative. area, the video review is very helpful and informative. More

by V121159 Verified Customer Verified Customer

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Lisa is very friendly, helpful & efficient each time we see her. We feel comfortable going there. see her. We feel comfortable going there. More

by BMS1206 Verified Customer Verified Customer

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Marcos our salesperson was very helpful with our needs and very knowledgeable with their vehicles. and very knowledgeable with their vehicles. More

by Jmoreira Verified Customer Verified Customer

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I have not been impressed with Sarasota Honda. We purchased the Pilot in March - Patrick was awesome, but apparently he is no longer there. The other "managers" were aggressive - not impressed. We purchased the Pilot in March - Patrick was awesome, but apparently he is no longer there. The other "managers" were aggressive - not impressed. Service dept is not what it used to be. I bought my car in for a detail and to collect rubber mats(which was promised from the sale in March). I dropped the car at 7.30. I was told it would be ready around 2. At 3 I called as I had heard nothing. I arrived at 4, finally picked the car up around 5.30. Not impressed again. I still don't have the mats. You almost feel like you are an inconvenience for asking questions and showing up. More

by themcqueeneys Verified Customer Verified Customer

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Everything was perfect. From the moment I went in they were very helpful with everything. Lisa is fabulous as always. was great experience. Did not have to wait long at all. From the moment I went in they were very helpful with everything. Lisa is fabulous as always. was great experience. Did not have to wait long at all. More

by NORMARAE18 Verified Customer Verified Customer

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The service advisor - Lisa Hibbard pleasantly greeted me upon arrival. We discussed services required for my wife’s CRV and she informed me of approximate timeframe for the service. upon arrival. We discussed services required for my wife’s CRV and she informed me of approximate timeframe for the service. More

by CFREEDHUNT Verified Customer Verified Customer

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Very Friendly and extremely helpful! Any time I need help or have questions I can always count on my sales rep Janelle to assist or point me in the right direction. Brandon from finance Any time I need help or have questions I can always count on my sales rep Janelle to assist or point me in the right direction. Brandon from finance always answers any question and helps explain everything even after I bought the car, and Lisa with service was the best service rep I have had at any dealership. Defiantly recommended buying a car from Honda Sarasota. More

by Ecapsuto121 Verified Customer Verified Customer

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