Lisa Graham

The best experience I’ve had with a dealership excellent all high marks😊 Exceptional receptionist that greeted me very knowledgeable pleasant and I felt very comfortable. Staying there waiting on my Mazda all high marks😊 Exceptional receptionist that greeted me very knowledgeable pleasant and I felt very comfortable. Staying there waiting on my Mazda three 2013. More

by am.watson Verified Customer Verified Customer

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Luther Mazda's service department is one of the best in the K.C., Mo area. They have always treated me with friendless and respect. I wouldn't think of taking my car anywhere else than Luther Mazda. the K.C., Mo area. They have always treated me with friendless and respect. I wouldn't think of taking my car anywhere else than Luther Mazda. More

by GLENN SMITH, SR. Verified Customer Verified Customer

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It was very quick to drop off and getting the car Everybody was so polite . Thank you for your service Everybody was so polite . Thank you for your service More

by atiyey Verified Customer Verified Customer

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Very pleased with the quality of service and communication. Thank you for diagnosing and thoroughly fixing the problem. communication. Thank you for diagnosing and thoroughly fixing the problem. More

by M.KC Verified Customer Verified Customer

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The service was fast and professional. I’m a Luther Mazda customer for life. Cheers! I’m a Luther Mazda customer for life. Cheers! More

by batman072582 Verified Customer Verified Customer

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I thought they were great especially with me being. late for my appointment. Then I was impressed with the video showing all they did on my car and the inspection. Thank you late for my appointment. Then I was impressed with the video showing all they did on my car and the inspection. Thank you More

by ANNEKING415 Verified Customer Verified Customer

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This is only my second time there. Everyone is very attentive and friendly. When they found something wrong that I didn’t ask to be serviced. They gave me options and were not pushy. Everyone is very attentive and friendly. When they found something wrong that I didn’t ask to be serviced. They gave me options and were not pushy. More

by monica.spivey Verified Customer Verified Customer

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I always enjoy getting my Mazda CX-5 serviced at Luther Mazda! The staff are amazing and so friendly. The service is top tier and I enjoy watching the walk around video clearly explaining what needs to b Mazda! The staff are amazing and so friendly. The service is top tier and I enjoy watching the walk around video clearly explaining what needs to be serviced. Thanks Luther Mazda! More

by DTBLOND Verified Customer Verified Customer

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This place is a joke. We bought our car there, took it there for every service. This last service we needed a tire patched. They told us it couldn't be patched and since i We bought our car there, took it there for every service. This last service we needed a tire patched. They told us it couldn't be patched and since it was all wheel drive, all 4 tires had to be replaced. xxxxxxxxx! We took the tire to a different tire shop and they patched it just fine. This place will try to screw you if they get a chance! Do NOT do business here! They deleted the review I left on Facebook. Hey Luther! Here's one xxxxty review you can't delete. You're a bunch of piranhas waiting to screw over the next victim. You know it's true too or you wouldn't have deleted my Facebook review. More

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This dealer leaves a lot to be desired. We purchased a car there from Matt. Matt was an excellent sales representative with solid product knowledge. If this was a review on him he deserves 5 stars. Howeve car there from Matt. Matt was an excellent sales representative with solid product knowledge. If this was a review on him he deserves 5 stars. However, this review is on the dealer. If we could rank lower than 1 star, we certainly would. Our deal included a free loaner when the car went in for service. They use suggestive selling to over maintain the car to increase their labor hours per repair order. Therefore, driving your cost higher than needed to maintain our daughter's car. This was her first service after purchasing a certified Mazda 3. They took advantage of our 18-year-old daughter by telling her she needed items that she did not, on a car they just certified. They did provide a free loaner that wasn't cleaned. We know it wasn't cleaned because they left a loaded 9mm handgun in the passenger's seat. Forget Covid-19 for a minute. Would hate to imagine what may have happened if they provided the same car to someone that had a child that was unaware of gun safety. When we brought it to their attention, they simply shrugged it off. Then our daughter was involved in a rear-end collision and we took it in for a repair estimate. They do not have body shops to support you after the sale. Then simply asked for a trade-in value with and without a carfax to support our claim for diminished value on an insurance claim. They also could not perform this simple kelly blue book valuation. Contacted another local Mazda dealer and they are happy to provide the simple service. Before you purchase consider if they can safely and competently support you after the sale. Everyone has enhanced their safe practices of cleaning and sanitizing vehicles to protect the people we love. Premier Mazda is not taking precautions. They are in it for profit only. More

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