Lisa Avola

I’m a loyal Infiniti/Nissan car buyer, three Infiniti QX50s and two Nissan Rogues, including two leases with the Kelly Group. My brother-in-law, now retired, was the general manager of an Infiniti deale QX50s and two Nissan Rogues, including two leases with the Kelly Group. My brother-in-law, now retired, was the general manager of an Infiniti dealership in California, and on many occasions, has helped me lease Nissan and Infiniti vehicles, making the first contact and finalizing the deal. I simply show up, sign and drive away. In the past, I’ve taken my two Infiniti vehicles to Kelly Infiniti in Danvers for routine service without issue. Kelly Infiniti was the first dealership that my brother-in-law recently contacted before my current lease was due to expire on July 1. The lease payment was higher than he thought it should be, so he then contacted Infiniti of Norwood. Their payment for the same Infiniti QX50 was $60 per month less than Kelly Infiniti, so he secured the deal for me. On June 29, I picked up my new QX50 in Norwood and drove home to Salem, 46 miles away. I made a few stops and when I returned to and started my new car, I noticed the low tire indicator was illuminated. I checked my tires and noticed that the right front tire was flat, I had apparently run over a piece of metal on the road. I immediately called Kelly Infiniti in Danvers, the closest Infiniti dealership, 7 miles away, and made an appointment to bring in my new car in on Monday, July 1, to have the tire replaced. Thankfully my new car comes with complimentary maintenance including a road hazard warranty. Shortly thereafter, the General Manager, Lisa Avola, called me and told me she would not authorize the tire replacement because I didn’t lease the vehicle from her dealership. She was very unprofessional, angry, demeaning and reacting on emotion. Rather than be angry at me, she should have directed her anger to her sales manager that gave my brother-in-law the higher payment. He was the one that cost her the car deal, not me. She also forgot that as an authorized Infiniti dealer, Kelly Infiniti is obligated to perform warranty work on Infiniti vehicles no matter where the vehicle was purchased. I still can not believe that I received this type of attitude and treatment from the general manager of a luxury brand dealership, especially when I was a past customer of the Kelly Group. It is no surprise to me that with this type of attitude at the top, Kelly Infiniti in Danvers has a 2.4 rating on Yelp! I have also filed a formal complaint with Infiniti Consumer Affairs, so they are aware of how they are being represented in my area. More

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I have been a customer of Kelly Infiniti for many years and for many cars … the Staff from Sales, Service and Managers are wonderful. In my recent purchase, QX60, was made easier by Sales Rep, Eric Alterio and for many cars … the Staff from Sales, Service and Managers are wonderful. In my recent purchase, QX60, was made easier by Sales Rep, Eric Alterio… his knowledge and patience is exemplary and I will never be able to say enough about Lisa Avola, General Manager … It is a truly positive experience … If you are thinking Infiniti call Kelly Infiniti More

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Been a customer of Kelly Infiniti for years and that alone should explain why this dealer, it’s employees and products are worth the loyalty alone should explain why this dealer, it’s employees and products are worth the loyalty More

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This being our 5th purchase from Kelly Group from 1987- present day , I knew the outcome walking in, from making me comfortable with bottom line, making sure I understood all aspects of transaction, giving present day , I knew the outcome walking in, from making me comfortable with bottom line, making sure I understood all aspects of transaction, giving us a very fair trade in value, and a NO pressure meeting. We had a possible chance of losing the deal , that would of meant possibly losing the truck I wanted, without going into details, came down to a Kelly Mngr taking a leap of faith and trusting me at my word, and I would of totally understood if she could not of done this incredible favor for us. She did trust me , I believe her name was Lisa, I believe she was a management employee at Kelly Infinity Group. Along with giving us a loaner to get to work , I can’t say enough about Kelly Group. Entire deal was done in couple hours and I will never change dealership groups. Thank you Eric my salesman for your kind professional demeanor and thank you to Lisa for the trust you showed. Can not forget Josh , the finance mngr, for doing his job getting me to buy few extra’s at signing. Lol. He was great. . More

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Had a wonderful conversation with Lisa…. she is so kind, knowledgeable and always ready to help. A great manager. she is so kind, knowledgeable and always ready to help. A great manager. More

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I recently had the pleasure of working with Eric Alterio, a dedicated car salesman at Kelly Infiniti of Danvers, and I cannot speak highly enough of the incredible service he provided. From start to finish, a dedicated car salesman at Kelly Infiniti of Danvers, and I cannot speak highly enough of the incredible service he provided. From start to finish, Eric went above and beyond to make my car-buying experience smooth, enjoyable, and hassle-free. First and foremost, Eric's commitment to locating the perfect Infiniti Q50 for me was truly remarkable. He listened attentively to my preferences and tirelessly scoured their inventory to find a gorgeous Q50 that met all my requirements. His dedication and patience in this aspect were commendable, and it was evident that he genuinely cared about finding the right car for me. One of the most impressive aspects of my experience with Eric was his lightning-fast paperwork preparation and processing. In less than 24 hours, he had all the necessary documents ready and streamlined for a seamless transaction. This level of efficiency is a testament to his professionalism and dedication to his customers. Upon arriving at the dealership, I was delighted to find that Eric had the car impeccably detailed and ready for a test drive. It was clear that he takes pride in delivering not just a car, but an exceptional overall experience. His warm smile and respectful demeanor immediately put me at ease, and he took the time to explain every step of the process, ensuring I felt comfortable throughout. Eric's extensive knowledge of the 2023 Q50 was evident as he walked me through all the new features and technology. He patiently answered all of my questions and ensured that I understood every detail about my new vehicle. His expertise in Infiniti products is truly impressive, and it's evident that he is passionate about what he does. Throughout the entire process, Eric was incredibly responsive and courteous. He consistently went the extra mile to make sure I felt valued as a customer. His genuine and caring nature sets him apart, and it's clear that he values the satisfaction and happiness of his customers above all else. To top off the exceptional experience, Eric personally delivered the car to my home, making the entire process even more convenient and stress-free. This level of dedication to customer service is rare and greatly appreciated. I will wholeheartedly recommend Eric Alterio to all my family and friends in need of a new car. His expertise, genuine care for his customers, and unwavering commitment to providing an outstanding car-buying experience make him a standout in the industry. Eric's dedication and professionalism at Kelly Infiniti of Danvers made me a loyal customer, and I am grateful for his exceptional service. More

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Great company to purchase a vehicle from . The staff is very helpful and knowledgeable . I definitely recommend Kelly INFINITI for everyone looking for a vehicle. The staff is very helpful and knowledgeable . I definitely recommend Kelly INFINITI for everyone looking for a vehicle. More

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I’ve been a recurring customer for years and that’s due to the exceptional customer service I’ve had every single time. I’m greeted by Lisa Avola, the GM, who always puts me in the best hands whether it’s to the exceptional customer service I’ve had every single time. I’m greeted by Lisa Avola, the GM, who always puts me in the best hands whether it’s service or another purchase. This staff always keeps me coming back. More

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Kelly Infiniti is highly recommended to friends and family. Their service department gets it right the first time. Jim,Nick andPete are very knowledgeable and accommodating when it comes to servicing y family. Their service department gets it right the first time. Jim,Nick andPete are very knowledgeable and accommodating when it comes to servicing your vehicle. Thanks Joe More

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In my opinion, I wouldn’t go anywhere else. They excel at doing their best for you before you walk out the door. They excel at doing their best for you before you walk out the door. More

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