The folks were ALL very nice and helpful. The sales
associate, the financial associate and the sales manger.
I did have one complaint and that was related to the financing. I had an excellent credit s
associate, the financial associate and the sales manger.
I did have one complaint and that was related to the financing. I had an excellent credit score and expected, as a result of my conversation with John, to be able to secure an interest rate in the "MID 2's" but when I went to sign the paperwork the rate was 4.4 (a bit different). Strangely, while speaking to Rhonda about this John phoned into the office and the rate went to 3.4%, hmmmm. In retrospect I should have refused the deal and either went somewhere else for the car or insisted on the rate quoted but I did neither, I won't make that mistake again.
Overall they are a good team, I would go back to them if the need for a new car came up but be smarter and less trusting.......
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by Jretzer1093
Other Employees Tagged:
John and Rhonda.
Oct 10, 2021 -
Fred Martin Superstore responded
Thank you for your feedback on your recent visit to Fred Martin Superstore. It is great to hear that we were able to assist you with choosing the perfect vehicle and that you had such a positive experience. We hope you will continue to enjoy your new vehicle!
Thank you -
Fred Martin Superstore Team
Sales person was wonderful. Very accommodating. Finance
Department could have communicated better about rates/rebates.
Department could have communicated better about rates/rebates.
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by alan
Sep 19, 2021 -
Fred Martin Superstore responded
Thank you so much, Alan, for taking the time to share your feedback with us. We are delighted to learn about your positive experience and congratulations on your new car! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!
Thank you -
Fred Martin Superstore Team
Lisa is great, always takes her time with us and gets us
exactly what we want when we are not quite sure. Thank you again!
exactly what we want when we are not quite sure. Thank you again!
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by Bbezzle
Sep 12, 2021 -
Fred Martin Superstore responded
Thank you for sharing your experience with us! We're happy to hear it went well working with Lisa and hope you enjoy your new vehicle. We truly appreciate your feedback!
Thank you -
Fred Martin Superstore Team
Lisa Allison is great! She always give us time needed
with all our options bc we never sure exactly what we want! Give that girl a raise!
with all our options bc we never sure exactly what we want! Give that girl a raise!
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by Ashleym
Sep 12, 2021 -
Fred Martin Superstore responded
Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.
Thank you -
Fred Martin Superstore Team
Lisa was nothing but a pleasure to deal with.Honest and
professional!! Will certainly refer anyone looking to purchase a new vehicle. Five star service!
professional!! Will certainly refer anyone looking to purchase a new vehicle. Five star service!
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by darrellscislo1
Other Employees Tagged:
Tasha and Kim in finance
Sep 09, 2021 -
Fred Martin Superstore responded
Thank you, Darrell! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Congratulations on your new vehicle and thank you for choosing Fred Martin Superstore.
Thank you -
Fred Martin Superstore Team
Overall was an easy process . I wish the clear coat
damage was noted before the sale. Friendly staff. Easy to research on their web site
damage was noted before the sale. Friendly staff. Easy to research on their web site
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by KC4BURTON
Verified Customer
Verified Customer
Other Employees Tagged:
Nick Rizzotto
Aug 16, 2021 -
Fred Martin Superstore responded
Thank you for taking the time to share your thoughts on working with Lisa, Nick and our team. We're glad to hear we delivered such a great experience!
Thank you -
Fred Martin Superstore Team
They and I both made a mistake which I discovered after
taking delivery. They corrected it with as little pain to both as possible. I am satisfied with the correction
taking delivery. They corrected it with as little pain to both as possible. I am satisfied with the correction
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by Offlineroger
Other Employees Tagged:
Sean Levert
Aug 02, 2021 -
Fred Martin Superstore responded
Thank you for taking the time to share your feedback with us. We're glad to hear that we were able to get things turned around. We truly appreciate the opportunity to do business with you. Thanks for choosing Fred Martin Superstore!
Congratulations on your new purchase.
Thank you -
Fred Martin Superstore Team
Was a great buyer experience!! Although with me being a
first time buyer I feel like they could have explained some things a little more to detail on how certain things work but all in all great buyer expe
first time buyer I feel like they could have explained some things a little more to detail on how certain things work but all in all great buyer experience I’ll definitely be back !!
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by Scott.davis1992
Jul 21, 2021 -
Fred Martin Superstore responded
Thank you so much for your excellent review, Scott! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. We hope you enjoy your new vehicle, and don't hesitate to reach out if you need anything else.
Thank you -
Fred Martin Superstore Team
I have bought several cars there because of Lisa.
Everyone there has also been accommodating when looking for a new vehicle to buy or lease
Everyone there has also been accommodating when looking for a new vehicle to buy or lease
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by ericci_78
Other Employees Tagged:
Nick Rizzotto
Jul 16, 2021 -
Fred Martin Superstore responded
Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience working with Lisa! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!
Thank you -
Fred Martin Superstore Team
No pressure, price was fair, salesmen were courteous.
Dealership was clean and modern. Selection of vehicles was very thorough. Paperwork was efficient. The price was right.
Dealership was clean and modern. Selection of vehicles was very thorough. Paperwork was efficient. The price was right.
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by JIM.GLANC
Verified Customer
Verified Customer
Jul 02, 2021 -
Fred Martin Superstore responded
Jim, thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.
Thank you -
Fred Martin Superstore Team