Liridon Syla

To start, Harris is a great sales person and I was thrilled with my used Lexus purchase when I left. Due to the time of evening when we wrapped things up, my State Inspection could not be completed as thrilled with my used Lexus purchase when I left. Due to the time of evening when we wrapped things up, my State Inspection could not be completed as the techs had gone home. Came back two weeks later to get the inspection completed figuring this was an easy going process and what could possibly go wrong. MAKE SURE TO GET EVERYTHING IN WRITING AND DO NOT LET YOUR GUARD DOWN WITH LEGALITIES. Get your State Inspection done on the spot with used vehicle purchases and/or take a video of your vehicle all around to prove the condition when you left. Found out immediately from the tech that they were going to fail my SUV for a chip in the windshield. Told the tech that chip was there when I bought it and they would have to address this. Tech got my sales person Harris who went back and forth with the used car manager saying basically they would not cover it and it was my problem. Advised it was not there and I seen it at the time of purchase but it was so small and not in the field of view for the driver so I thought it didn't matter. (Found out later it didn't matter) Harris led me to his office where the used car manager was waiting. He was loud and aggressive while at the same time claiming I was aggressive since I walked in (not true). Got upset when I was told I would need to buy a new windshield for something that DOES pass inspection. Also told them if they would not address their issue, to give keys back and I would be reporting to the attorney general and bla bla bla. This made the used car manager REALLY MAD and he told me how dare I threaten him with that. That is not an avenue I want to go and he would easily win if I did. At this point he was showing the true colors of the nastiness you could face if the used car manager does not respect you. (I came in wearing beat up jeans and a t-shirt so I do not look like common clientele is what I figured) In the end they passed my SUV but only after I stood up for myself. If I could not have stood strong, he would have easily bullied me into buying an unnecessary windshield. Again... this is the used car manager and not Harris. Harris was the middle man and was told to brush me off so I do not fault him for this. Also, all other associates I have had the pleasure of speaking with were over the top nice. Remember you will only see sunshine and rainbows if you do not require the dealership to step up on their obligations. Also wear something nice when you come in or you may be profiled as someone they can take advantage of. More

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Very pleasant experience Welcoming, polite and professional sales people and management Felt like I knew everyone for a longtime Friendly and fast making the deal professional sales people and management Felt like I knew everyone for a longtime Friendly and fast making the deal More

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My wife and I came in looking to find a new ride that gave us luxury and quality. Cory Bowman helps us on our last Lexus and he was our first choice walking in. He helps up test drive the one and only Ne gave us luxury and quality. Cory Bowman helps us on our last Lexus and he was our first choice walking in. He helps up test drive the one and only New TX on the showroom with our new born to make sure the car seats fit perfectly. After we put in an order for the best fit of options we wanted. Through the whole process Cory was responsive and let us know when our new vehicle was arriving. Even at the last minute changing to a higher model he didn’t seem to mind one bit and worked around of scheduling to get us the perfect new ride. If you are looking for a new vehicle remember to ask for Cory Bowman and there finance manager Josh Lemieux was a pleasure to work with as well. No pressure with great explanation of all products offered. I will be buying all my vehicles from this team moving forward. More

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Very Pleasant, professional atmosphere. Staff very helpful and friendly. Good prices and excellent service. Highly recommended! Staff very helpful and friendly. Good prices and excellent service. Highly recommended! More

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The entire staff was excellent. They worked with us to meet all of our car needs and stay within our budget. Can’t recommend Ira Lexus of Manchester enough! They worked with us to meet all of our car needs and stay within our budget. Can’t recommend Ira Lexus of Manchester enough! More

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I wasn’t 100% sure if I was going to buy a Lexus but Corey was very patient and very helpful when my husband and I asked a million questions. Thanks Corey. I love my dream car. Corey was very patient and very helpful when my husband and I asked a million questions. Thanks Corey. I love my dream car. More

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Went for my 25,000 mile service and was greeted in the garage - Im sorry, I forgot his name, older gent veteran from Pease Air force base, then my service man Shawn who took very good care of my car and c garage - Im sorry, I forgot his name, older gent veteran from Pease Air force base, then my service man Shawn who took very good care of my car and called me with an issuer to see if I eanted it to be repaired. Everything that was done I knew about before it was done. At the end there were no surprise charges. More

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Very good dealer to buy a car. The people is very nice. They were very helpful to me. The people is very nice. They were very helpful to me. More

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Very happy with my new ES350 They made the deal easy when these days car buying can be difficult. when these days car buying can be difficult. More

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