Lindsay Marketing

This is my first experience with owing a Cadillac. And I will say I DO NOT LIKE the service. My car broke down and I had to get it towed in over night. I called at 8 am to inform them of the situation And I will say I DO NOT LIKE the service. My car broke down and I had to get it towed in over night. I called at 8 am to inform them of the situation. I was told once a slot is open my car would go in to get looked at. The issue was the car would shake really bad when I come to complete stops, and sometimes it’ll shut the car off. I would have to restart the car and when I put it in drive it’ll hesitate, jerk then go at a high rpm. The service advisor Gino did email me around noon informing me that my car needed a transmission solenoid, and prices for other services. I called Gino around 3pm to get an update of my car. He told me that the part I need was hard to find and they did find 1 and it’s in Nevada. He also said that with that they don’t have 1st dibs on the part. So basically I was told they don’t know when they going to get the part. He also suggested I could pick up the car But they don’t know when they can get the part. I asked if they had a loaner car to compensate me because I have to get my wife from work and my son to school. Basically Gino said he was sorry that there was nothing he could do due to no loaner cars being available. I am VERY unsatisfied with the way Cadillac of Alexandria handle the customers, it’s very poor. I was giving the General manager number to cal I called 5 times left messages and he/she has not called me back still. I’ve never experienced this type of poor customer service at no other car dealer ship. EVER I will be trading in that car and getting away from Cadillac services period. The car is very nice I love it, it’s the way y’all handle the customers that I can’t and will not deal with. More

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I have been a customer with Lindsay Cadillac since 1988. During that span, I have had at least 9 automobiles, from the smallest to the largest, to include Cimmaron, 2 CTS, 2 xxx, DEVILLE Eldarado, XLR, X During that span, I have had at least 9 automobiles, from the smallest to the largest, to include Cimmaron, 2 CTS, 2 xxx, DEVILLE Eldarado, XLR, XTS, and currently a CT6. I've been totally satisfied with my sales experience, and thanks to my Service Advisor, Donna, extremely satisfied with the service department, and the overall after sales experience. More

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Mr. Huppert at Lindsay Cadillac did a professional job throughout the experience. He was attentive, and proactive. As an example....I was going to wait at the dealership for my repair. Once he determi throughout the experience. He was attentive, and proactive. As an example....I was going to wait at the dealership for my repair. Once he determined that the fix would take most of the day he offered me a loaner car . It’s this type of consideration that makes me happy to be dealing with Nick Hupp and Lindsay Cadillac. More

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