Lincoln Elston
New Car Sales Manager
Germain Toyota of Columbus
5711 Scarborough Blvd
Columbus, OH 43232
My name is Lincoln Elston, New Car Sales Manager at Germain Toyota of Columbus. Having started in the automotive industry in 2011 I joined the Germain team in 2016. My goals for assisting our guests are simple, I believe in treating every customer like family with gratitude and respect. Born and raised in West Jefferson I love how close our community is. My wife Holly and I have 2 girls Emeri & Maklynn and 2 Golden Retriever's Reggie & Darby. When I’m away from the dealership I enjoy spending time with my family and friends. My favorite Toyota is the 4Runner, it is my idea of the perfect family vehicle!
Read more62 Reviews
Write a ReviewSpecialties & Trainings
Certificate of Finance
Finance Training at Smart Dealer University
62 Reviews of Lincoln Elston
March 20, 2021
Terrible experience with this dealer from the start, I inquired to lease a Tacoma online and received replies from Elston and Amanda. After a couple exchanges they agreed to match a deal from another deal inquired to lease a Tacoma online and received replies from Elston and Amanda. After a couple exchanges they agreed to match a deal from another dealer and then went silent when I asked if they can do better. I followed up and got no reply until reaching out to Buddy the Sales Manager which at that point Elston reached back out. Elston said they can only match which I said that is fine. At this point the original Tacoma I inquired about sold and then another one they had coming in was promised to me which you guessed it was also sold but they then promised a third one that was in transit which Amanda put in the system that it is sold to me. With the Tacoma being tagged to me Amanda asked me to fill out the credit app to start the whole process and have everything ready when the truck arrives. With everything happening with Covid and weather the arrival of the Tacoma was pushed back couple times which I learned only by reaching out multiple times to Amanda to get a status update as I was in the dark. I asked Amanda if she can get one from another dealer but she said no one is willing to trade for it so I kept waiting for this one to arrive. Finally the Tacoma was supposed to arrive and Amanda promised she will let me know the second it gets to the dealer. Well I only learned the Tacoma got there by checking their site daily and I text Amanda saying looks like it arrived according to the dealer website. I let her know I can be in on Saturday to pick up. Amanda replies saying she will check if the Tacoma did arrive and at that point she informs me the Tacoma was traded to another dealer by another manager. At this point I am puzzled somehow a car tagged with my name in the system was traded to another dealer in less than 24 hours. Amanda’s suggestion was for me to contact couple local dealers she thinks have the Tacoma in stock and have them match the deal as no one will trade with them for it. I told Amanda to have a manager reach out to me but never got a call. In the end all I got was empty promises and a hard pull on my credit history. Go else where customer service is awful in every way. More
Other Employees Tagged: Amanda Lobach, Buddy Travis
December 01, 2020
I loved working with Jared. He was wonderful. He made sure I had no doubts and I was 100% sure about my purchase. A no pressure saleman was nice! Everyone went above and beyond to make sure we were happy sure I had no doubts and I was 100% sure about my purchase. A no pressure saleman was nice! Everyone went above and beyond to make sure we were happy and comfortable with our purchase! More
Other Employees Tagged: Jared Merriman
November 24, 2020
Germain Toyota is a professional environment, the building is clean and their service was efficient and timely. The people are friendly and courteous and make doing business a pleasure. building is clean and their service was efficient and timely. The people are friendly and courteous and make doing business a pleasure. More
Other Employees Tagged: Demetrius Davis, Teresa Wilson , Luke Eastwood, Omar Jackson, D'Lacy Stith
November 20, 2020
Germain toyota team moves fast and does what they say. They had best price for Toyota Sienna in Columbus and I'll be back for more business in the future! They had best price for Toyota Sienna in Columbus and I'll be back for more business in the future! More
Other Employees Tagged: Administrative Office, Jared Merriman
October 05, 2020
The car buying experience went well. I was really surprise that there was no confusion everything went smoothly. Omar will always be my sales person as long as he is there. Good job. surprise that there was no confusion everything went smoothly. Omar will always be my sales person as long as he is there. Good job. More
Other Employees Tagged: Omar Jackson, Ryan Laymon
September 22, 2020
Each person I was introduced to was a professional. AJ, my Sales Consultant, Lincoln, the Sales Manager and Heather, the Finance Manager were all pleasant and a pleasure to work with. Additionally, Jared a my Sales Consultant, Lincoln, the Sales Manager and Heather, the Finance Manager were all pleasant and a pleasure to work with. Additionally, Jared assisted us with feature descriptions while AJ was unavailable. More
Other Employees Tagged: AJ Castin, Jared Merriman , Heather Romine
September 09, 2020
Great experience. The dealership was able to bring in a car from another dealership that had the exact options I was looking for. Would buy there again. car from another dealership that had the exact options I was looking for. Would buy there again. More
Other Employees Tagged: Omar Jackson
September 01, 2020
I have been a Toyota customer for almost 5 years and the customer service gets better every time! Ty, Lincoln, and Tom got me a great deal on my new car! I recommend them to everyone. customer service gets better every time! Ty, Lincoln, and Tom got me a great deal on my new car! I recommend them to everyone. More
Other Employees Tagged: Tom Lombardo , Tyrique Smalls
June 30, 2020
Excellent experience, best pricing I could find Very happy with my overall experience. I drove up from Cincinnati to buy a Tundra as none of the local dealerships near me could come close to this p Very happy with my overall experience. I drove up from Cincinnati to buy a Tundra as none of the local dealerships near me could come close to this pricing. Amanda was great and responded to my emails very quickly! More
Other Employees Tagged: Demetrius Davis , Amanda Lobach
June 20, 2020
I LOVE TY! He was so helpful and super fun & easy to work with. We looked at a few other dealers but Ty, Lincoln, Buddy, and Heather got us the best price & had the best service! Everyone was super helpful a with. We looked at a few other dealers but Ty, Lincoln, Buddy, and Heather got us the best price & had the best service! Everyone was super helpful and explained everything in detail. I’ve never bought a Toyota before but I will now buy only Toyota’s from here More
Other Employees Tagged: Heather Romine, Tyrique Smalls, Buddy Travis