Lincoln Elston

Terrible experience with this dealer from the start, I inquired to lease a Tacoma online and received replies from Elston and Amanda. After a couple exchanges they agreed to match a deal from another deal inquired to lease a Tacoma online and received replies from Elston and Amanda. After a couple exchanges they agreed to match a deal from another dealer and then went silent when I asked if they can do better. I followed up and got no reply until reaching out to Buddy the Sales Manager which at that point Elston reached back out. Elston said they can only match which I said that is fine. At this point the original Tacoma I inquired about sold and then another one they had coming in was promised to me which you guessed it was also sold but they then promised a third one that was in transit which Amanda put in the system that it is sold to me. With the Tacoma being tagged to me Amanda asked me to fill out the credit app to start the whole process and have everything ready when the truck arrives. With everything happening with Covid and weather the arrival of the Tacoma was pushed back couple times which I learned only by reaching out multiple times to Amanda to get a status update as I was in the dark. I asked Amanda if she can get one from another dealer but she said no one is willing to trade for it so I kept waiting for this one to arrive. Finally the Tacoma was supposed to arrive and Amanda promised she will let me know the second it gets to the dealer. Well I only learned the Tacoma got there by checking their site daily and I text Amanda saying looks like it arrived according to the dealer website. I let her know I can be in on Saturday to pick up. Amanda replies saying she will check if the Tacoma did arrive and at that point she informs me the Tacoma was traded to another dealer by another manager. At this point I am puzzled somehow a car tagged with my name in the system was traded to another dealer in less than 24 hours. Amanda’s suggestion was for me to contact couple local dealers she thinks have the Tacoma in stock and have them match the deal as no one will trade with them for it. I told Amanda to have a manager reach out to me but never got a call. In the end all I got was empty promises and a hard pull on my credit history. Go else where customer service is awful in every way. More

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I loved working with Jared. He was wonderful. He made sure I had no doubts and I was 100% sure about my purchase. A no pressure saleman was nice! Everyone went above and beyond to make sure we were happy sure I had no doubts and I was 100% sure about my purchase. A no pressure saleman was nice! Everyone went above and beyond to make sure we were happy and comfortable with our purchase! More

by CHRISY_OU Verified Customer Verified Customer

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Germain Toyota is a professional environment, the building is clean and their service was efficient and timely. The people are friendly and courteous and make doing business a pleasure. building is clean and their service was efficient and timely. The people are friendly and courteous and make doing business a pleasure. More

by Tony5574 Verified Customer Verified Customer

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Germain toyota team moves fast and does what they say. They had best price for Toyota Sienna in Columbus and I'll be back for more business in the future! They had best price for Toyota Sienna in Columbus and I'll be back for more business in the future! More

by valentine Verified Customer Verified Customer

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The car buying experience went well. I was really surprise that there was no confusion everything went smoothly. Omar will always be my sales person as long as he is there. Good job. surprise that there was no confusion everything went smoothly. Omar will always be my sales person as long as he is there. Good job. More

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Each person I was introduced to was a professional. AJ, my Sales Consultant, Lincoln, the Sales Manager and Heather, the Finance Manager were all pleasant and a pleasure to work with. Additionally, Jared a my Sales Consultant, Lincoln, the Sales Manager and Heather, the Finance Manager were all pleasant and a pleasure to work with. Additionally, Jared assisted us with feature descriptions while AJ was unavailable. More

by RANDYPEMBERTON Verified Customer Verified Customer

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Great experience. The dealership was able to bring in a car from another dealership that had the exact options I was looking for. Would buy there again. car from another dealership that had the exact options I was looking for. Would buy there again. More

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I have been a Toyota customer for almost 5 years and the customer service gets better every time! Ty, Lincoln, and Tom got me a great deal on my new car! I recommend them to everyone. customer service gets better every time! Ty, Lincoln, and Tom got me a great deal on my new car! I recommend them to everyone. More

by SHAVONNA614 Verified Customer Verified Customer

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Excellent experience, best pricing I could find Very happy with my overall experience. I drove up from Cincinnati to buy a Tundra as none of the local dealerships near me could come close to this p Very happy with my overall experience. I drove up from Cincinnati to buy a Tundra as none of the local dealerships near me could come close to this pricing. Amanda was great and responded to my emails very quickly! More

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I LOVE TY! He was so helpful and super fun & easy to work with. We looked at a few other dealers but Ty, Lincoln, Buddy, and Heather got us the best price & had the best service! Everyone was super helpful a with. We looked at a few other dealers but Ty, Lincoln, Buddy, and Heather got us the best price & had the best service! Everyone was super helpful and explained everything in detail. I’ve never bought a Toyota before but I will now buy only Toyota’s from here More

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