Lilibeth Yero

If I could leave 0 stars I would. The customer service at this Mazda is absolutely horrendous. They are kind to you while you are there in person purchasing the vehicle, but as soon a The customer service at this Mazda is absolutely horrendous. They are kind to you while you are there in person purchasing the vehicle, but as soon as you leave you will never be able to reach them again. My partner and I purchased our Mazda from here in late august, and filled out the paper work for them to submit our license plate to the financing party etc. so we could get our license mailed to us in GA. When our first temp tag expired, we spent an entire week trying to contact Brickell Mazda for a new temp tag so that we could actually DRIVE our vehicle, and we kept getting passed around from person to person with no answers and no resolutions. We spoke to Lillabeth, who referred us to Marina, who never responded, so we called again and were referred to a manager who didn't get back to us either. We attempted to call and get answers 13 TIMES. I took us calling Mazda corporate and filing a case with them to get ahold of ANYONE and actually get answers and a new temp tag. We were unable to drive our new vehicle for a WEEK. Now, our second temp plate is expiring and we still cannot get ahold of anyone and every excuse in the book is being used any time we make contact. Also, we were informed that you cannot get more then two temp tags in the state of Florida, so now that we are unable to drive our vehicle for a second period of time. We will be filing formal complaints with Florida Department of Highway Safety and Motor Vehicles (FLHSMV), Georgia Department of Revenue, Motor Vehicle Division, and Florida Attorney General’s Office. We are extremely disappointed with Brickell Mazda. More

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Jeannette es excelente, gracias por tus atenciones RECOMENDADA 100% JOAQUIN ALEX POU BEST DEALER MIAMI atenciones RECOMENDADA 100% JOAQUIN ALEX POU BEST DEALER MIAMI More

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Excellent service! The staff was very kind and helpful, from the receptionist to the Gm everyone made us feel very comfortable. The staff was very kind and helpful, from the receptionist to the Gm everyone made us feel very comfortable. More

by NATYCORRALES Verified Customer Verified Customer

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Lilisbeth fue una excelente vendedora. Hizo que nuestra primera compra de auto fuera una grata experiencia, nos explicó cada paso , opción y fue muy amable. Aun después de la compra, sigu Hizo que nuestra primera compra de auto fuera una grata experiencia, nos explicó cada paso , opción y fue muy amable. Aun después de la compra, sigue saludando y respondiendo nuestras dudas. Vayan con ella sin dudas. Porque es lo máximo More

by BARBAROYASMANY9213 Verified Customer Verified Customer

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I went there to see a car I saw online. I never saw it even when they said that they had it. Every question we asked took hours to be answered. We spent like 9 hours in the dealership. When I never saw it even when they said that they had it. Every question we asked took hours to be answered. We spent like 9 hours in the dealership. When we were about to sign the contract the finance person raised the monthly pay almos $100, when we were about lo leave, the general manager made a deal with us and we decided to take it. More

by JUANK.LAVALLE Verified Customer Verified Customer

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Excelente servicio, toda la experiencia fue perfecta, desde que llegué me ofrecieron el servicio de Uber esperé mi carro y luego pasaron a buscarme y me hicieron entrega del carro, gracias desde que llegué me ofrecieron el servicio de Uber esperé mi carro y luego pasaron a buscarme y me hicieron entrega del carro, gracias More

by Ana Sánchez Verified Customer Verified Customer

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Excellent service from sales team to finance department everyone made the process easy. Really appreciate it. everyone made the process easy. Really appreciate it. More

by JAMY1JAM Verified Customer Verified Customer

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The staff was very courteous and helpful. We felt very comfortable with our salesman. This will be my fourth Mazda. We felt very comfortable with our salesman. This will be my fourth Mazda. More

by DOLY02 Verified Customer Verified Customer

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No se si dentro del mantenimiento debían limpiar el carro. Pero lo q si qiedo más sucio q cuando lo entregamos lleno de huellas de pisadas en los estribos de las puertas. carro. Pero lo q si qiedo más sucio q cuando lo entregamos lleno de huellas de pisadas en los estribos de las puertas. More

by DANAMJOLNIRS Verified Customer Verified Customer

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Very accommodating, I test drove 3 different models, they answered all my questions, and got a great deal on a 2024 Mazda 3 hatchback. answered all my questions, and got a great deal on a 2024 Mazda 3 hatchback. More

by GIZMOPOP1 Verified Customer Verified Customer

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