They are friendly and do their best to explain whatever
the problem is to you
the problem is to you
More
by alexadjei
Verified Customer
Verified Customer
Oct 29, 2025 -
Gervais Volkswagen responded
It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Gervais Volkswagen, we look forward to having you as a valued customer for many years to come!
Liliana Arboleda
liliana@drivegervais.com
Easy to schedule appointments and they were accurate with
the wait time for the service
the wait time for the service
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by pepb4
Verified Customer
Verified Customer
Oct 16, 2025 -
Gervais Volkswagen responded
Thanks for sharing about your experience with Gervais Volkswagen. We appreciate your business and hope to see you again soon!
Liliana Arboleda
liliana@drivegervais.com
Not very helpful and knowledgeable of the vehicle.
There is courtesy were given before and or after service
There is courtesy were given before and or after service
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by ckeo3
Verified Customer
Verified Customer
Service Price Transparency
Oct 14, 2025 -
Gervais Volkswagen responded
We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you, and we will reach out. We'd love to get to the bottom of this and turn things around for you.
Liliana Arboleda
liliana@drivegervais.com
The crew were helpful problem solvers and courteous
through the entire process. I really appreciated their help.
through the entire process. I really appreciated their help.
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by djh249
Verified Customer
Verified Customer
Service Price Transparency
Oct 12, 2025 -
Gervais Volkswagen responded
Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Gervais Volkswagen to be a positive one. Please don't hesitate to reach out if you need anything else.
Liliana Arboleda
liliana@drivegervais.com
Car was finally fixed after 3 tries and a lot of time and
$ but the customer service side was always polite.
$ but the customer service side was always polite.
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by drumc52169
Verified Customer
Verified Customer
Service Price Transparency
Oct 05, 2025 -
Gervais Volkswagen responded
Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Gervais Volkswagen to be a positive one. Please don't hesitate to reach out if you need anything else.
Liliana Arboleda
liliana@drivegervais.com
The staff at Gervais Volkswagen are incredible.
They are a prime example of what the standards should be for all dealerships. 10 out of 10 service always !
They are a prime example of what the standards should be for all dealerships. 10 out of 10 service always !
More
by AYanexa
Verified Customer
Verified Customer
Service Price Transparency
Sep 07, 2025 -
Gervais Volkswagen responded
Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Gervais Volkswagen. We look forward to having you as one of our valued customers for many more years to come!
Liliana Arboleda
liliana@drivegervais.com
Always amazing service!
Great communication and always ready on time! Only place i bring our VW
Great communication and always ready on time! Only place i bring our VW
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by derekliberty
Verified Customer
Verified Customer
Service Price Transparency
Sep 05, 2025 -
Gervais Volkswagen responded
Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Gervais Volkswagen.
Liliana Arboleda
liliana@drivegervais.com
I’ve been coming to Gervais Volkswagen since 2018.
Even when we moved to NH, we drive down to Gervais because of the quality of service. Out of all the dealerships and service departments that we’ve u
Even when we moved to NH, we drive down to Gervais because of the quality of service. Out of all the dealerships and service departments that we’ve used, Gervais sales and service are the best. Liliana in particular is amazing- I just went in for an oil change and after not seeing her for 3 years, she remembered me and personal life details. The team is a bunch of genuine real people run by a company that clearly cares about the customer.
More
by victoria.kellman
Service Price Transparency
Aug 09, 2025 -
Gervais Volkswagen responded
Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.
Liliana Arboleda
liliana@drivegervais.com
Wonderful drop-off/intake process, super professional
team and great end results. Overall fantastic experience.
team and great end results. Overall fantastic experience.
More
by Santa G
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Marco
Jul 29, 2025 -
Gervais Volkswagen responded
Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!
Liliana Arboleda
liliana@drivegervais.com
I initially arrived for my appointment for service to be
notified I was not on the schedule. I explained my situation that I was traveling and way overdue for an oil change. Nicolas spoke with his colleagu
notified I was not on the schedule. I explained my situation that I was traveling and way overdue for an oil change. Nicolas spoke with his colleagues and they were able to fit me in with an already full schedule. I was thankful, however the wait was longer than normal. Service was good.
More
by creddy07
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Nicholas Sirous
Jul 27, 2025 -
Gervais Volkswagen responded
We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.
Liliana Arboleda
liliana@drivegervais.com
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