Lexi Montero | Page 3

My car has been seen for the same issue 3 times and it has not been fixed. My service advisor Lexi said she would call me the next day when my part arrived to get my car scheduled. I waited over a week an has not been fixed. My service advisor Lexi said she would call me the next day when my part arrived to get my car scheduled. I waited over a week and never received a phone call to schedule, so I had to call myself and ask if the part was there, which it was for over a week. They never follow through and never fix the problem. More

by sam.velez90 Verified Customer Verified Customer

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Sands Jeep got me in and out quickly, did a nice job on my oil change and tire rotation Thanks my oil change and tire rotation Thanks More

by RubiconRob Verified Customer Verified Customer

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Always professional, however this time my oil pan bolt was left loose - I realized this after noticing my car dripping oil in my driveway when I got home. was left loose - I realized this after noticing my car dripping oil in my driveway when I got home. More

by georgepatrickfischer Verified Customer Verified Customer

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Great experience with the team at Sands. Fell in love with a Wrangler and made it easy to get into it at a fair price efficiently and easily. Fell in love with a Wrangler and made it easy to get into it at a fair price efficiently and easily. More

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Great dealer to go to for services. Very prompt, friendly, and does great work at a reasonable cost Very prompt, friendly, and does great work at a reasonable cost More

by chrisjuliejones Verified Customer Verified Customer

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I would recommend this dealership to anyone. They do not try to sell you things you do not need, are honest with pricing upfront before doing any work and give you options. Wait time was even They do not try to sell you things you do not need, are honest with pricing upfront before doing any work and give you options. Wait time was even better - I was in and out for my yearly inspection, oil change and some other work in under 90 min. Lexi kept me updated on what was going on and what I did need or could wait and was so friendly. Will go back all the time. More

by jroessle33 Verified Customer Verified Customer

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Amazing dealership! I will keep continuing to go here because I am very pleased with their work! I will keep continuing to go here because I am very pleased with their work! More

by swolldm Verified Customer Verified Customer

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When it comes to the service advisors there is poor communication really poor and lack of ownership in regards to getting back to the customer in a timely manner. I've been asking for a few months now communication really poor and lack of ownership in regards to getting back to the customer in a timely manner. I've been asking for a few months now what type of tires I can put on my Jeep and I have yet to this date got an response so I guess I'm just going to have to go to a tire shop and buy tires from them it's kind of sad that a Jeep dealer cannot give you accurate information on a Jeep. More

by donberkhimer Verified Customer Verified Customer

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Amy was very professional and kept me informed of the service visit ! Thank you for everything service visit ! Thank you for everything More

by johnhawth21 Verified Customer Verified Customer

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Charged for diag time without pre authorization, power steering concern left with no comment or concern. Vehicle was left for pick up with a large puddle of power steering fluid (ATF) beneath it. Service steering concern left with no comment or concern. Vehicle was left for pick up with a large puddle of power steering fluid (ATF) beneath it. Service advisor had no additional comment, concern, was left to drive vehicle home with no power steering fluid. Took vehicle elsewhere, power steering line was diagnosed in minutes, parts ordered and repaired elsewhere. Had noted for service manager to contact me - still no contact. Very dissatisfied with a truck that is under warranty... (RAM 5500 6.7L) More

by daniel@dfm-pa.com Verified Customer Verified Customer

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