Lexi Montero | Page 2

I made an appointment on 5/23/26 to have the airbag warranty work done. Fast forward to June 18…took my car in, had a loaner, had my inspection done early (while it’s there). Was called, car is done. W warranty work done. Fast forward to June 18…took my car in, had a loaner, had my inspection done early (while it’s there). Was called, car is done. Went to pick it up and stood reading the paperwork only to find the airbag wasn’t done. I asked why…they didn’t have the part. (Remember, I made this appointment on 5/23!!!) Maybe someone should have checked for availability of parts prior to me coming in. You agree? And now I have to wait with a car which carries my 100% disabled husband and my TWO 97 year old handicapped parents. I carry three wheel chairs. NOW I FIND OUTONE OF MY AIRBAGS IS DEFECTIVE—WHICH PARENT SHOULD I SET IN THAT SEAT? Should I jeopardized my mother or father? What the heck was Sands thinking? If I was a young mom carrying babies, would Sands deem that more important? Remember, I had to take 3 travel wheelchairs out of the van as well as bags of medical supplies they may need while we’re out. And remove my personal items. For WHAT? I had until August for my inspection! So the day was such a waste of time and effort. Now I wait. Sands says they’ll call when the part is available. And it’s apparently all Chrysler’s fault because a recall notice was sent but parts were not available. What should I do? I’m feeling more and more this dealership was incompetent and sells crappy cars. While my parents and husband don’t have many more days left, the first thing I’ll do is get rid of this Sands problem and go back to Kia.I bought a brand new Kia every year. I turned in an 11 month (yes, month!) old Kia with 10K miles for this van. I was hoping my first Chrysler purchase would be as good as every Kia! Big mistake on my part. Big mistake. More

by anne.d.neville Verified Customer Verified Customer

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So very helpful! Everyone was so nice from the beginning and willing to work with us! Appreciate every single person we met through this process! Everyone was so nice from the beginning and willing to work with us! Appreciate every single person we met through this process! More

by janine.horning Verified Customer Verified Customer

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The staff is always friendly and helpful. Scheduling an appt is easy and the shuttle service is appreciated Scheduling an appt is easy and the shuttle service is appreciated More

by winter9982 Verified Customer Verified Customer

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Excellent quality service and super friendly staff. Work always completed on time. 28 years of customer service!! AAA++++ Work always completed on time. 28 years of customer service!! AAA++++ More

by CHIEF Verified Customer Verified Customer

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Thank you all for the exceptional work and especially for assisting in the warranty coverage! assisting in the warranty coverage! More

by adizenzo0 Verified Customer Verified Customer

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great service, very polite and timely. nice waiting area and frequent update appreciated. very clean and pleasant, nice waiting area and frequent update appreciated. very clean and pleasant, More

by johnbettymorgan Verified Customer Verified Customer

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Easy fast service as always. Quick turnaround all work done the right way on time Quick turnaround all work done the right way on time More

by BANKSJP3 Verified Customer Verified Customer

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Have been a customer since coming back to Pa Always had a great time getting my jeep serviced a great time getting my jeep serviced More

by rasand426h@verizon.net Verified Customer Verified Customer

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Lexi was OUTSTANDING. Provided status updates while i waited; let me know how long it would take Provided status updates while i waited; let me know how long it would take More

by pfurey2010 Verified Customer Verified Customer

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Service advisor and technician were great as always. Only dealership I get my Jeep/Ram/Dodge serviced. Only dealership I get my Jeep/Ram/Dodge serviced. More

by lpaparo Verified Customer Verified Customer

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