Lester Patton

I’ve gotten my last three vehicles from Jim Marsh and will continue to do so in the future, the entire staff treat me so well and Jim himself is so kind, I truly feel like family here will continue to do so in the future, the entire staff treat me so well and Jim himself is so kind, I truly feel like family here More

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This is the second Kia we bought from Lester at Jim Marsh. Lester is wonderful to deal with. He is very knowledgeable and is very honest. Sean in finance is great as well. Marsh. Lester is wonderful to deal with. He is very knowledgeable and is very honest. Sean in finance is great as well. More

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We had excellent service. I do think I could have saved about $2000 by using carmax or carvana but that was my choice. The only confusion I have is that a friend bought a new Kia and received free oil chan about $2000 by using carmax or carvana but that was my choice. The only confusion I have is that a friend bought a new Kia and received free oil change and checkups during the warranty period. Mini and BMW did that for me in the past. It would have been a nice gesture at least for the first 3 oil changes or check ups. More

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Great experience! Came in with the thought of looking around. Walked out 3 hours later with a new car!! Lester was very helpful! Thanks I love my new K5! around. Walked out 3 hours later with a new car!! Lester was very helpful! Thanks I love my new K5! More

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Great people. Awesome customer service friendly service would have family who there and buy a vehicle nice auto show and very clean restroom.... Had and awesome time. would have family who there and buy a vehicle nice auto show and very clean restroom.... Had and awesome time. More

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I went to this dealership to purchase a vehicle that I saw on Cars.com. The ad on Cars.com read that all reconditioning fees are included in the price of the vehicle (since taken down). On the dealer's of saw on Cars.com. The ad on Cars.com read that all reconditioning fees are included in the price of the vehicle (since taken down). On the dealer's official web site when you look at the pictures of the car, one of the pictures is a picture of a sign reading No Haggling! No Hidden Fees! with the dealer's logo present. After test driving the car, I discussed with the salesman that I wanted to make sure that there were no other fees other than the standard title, registration, and doc fees. The salesman explained no other fees. We (the salesman and I) proceeded into the lobby to begin the purchase process. After discussing the internet price, the salesman went into the sales manager's office to explain the deal. Several minutes later, the salesman came out with a sheet of paper showing the price, plus the standard dealer fees. The price also included an $895 reconditioning fee. Without saying a word, the salesman immediately struck through the $895 fee, since we had already discussed no additional fees. I said everything looked good, and the salesman went back to the sales manager's office . A few minutes later a slick talking sales manager came out explaining that I could not purchase the car without paying the reconditioning fee. He showed me a "hidden fee" posted on the bottom of their web site. He further explained that they always charge a reconditioning fee. If they always charge a reconditioning fee, why does their web site show no haggling, no hidden fees? Also why would the salesperson cross out the reconditioning fee when we were negotiating, if there is always a reconditioning fee. The slick talking sales manager desperately tried to explain how much money they had in the car, how they would be losing money on the car, etc. At one point, the salesman asked me, do you think that you are smarter than me? At the time, I answered respectfully, but the simple answer is that I am obviously smarter, lol. The fact is, this dealership did not want to get rid of the reconditioning fee, because they did not think there was enough money in the deal. Then, after the sales manager had already tried to add the reconditioning fee, the salesperson explained that we (the dealership) always charge a reconditioning fee, but they can be different, some smaller than others. This is the same salesperson that crossed out and agreed to get rid of the reconditioning fee just a little while earlier, an experienced salesman that knows the rules. In fact, he went out of his way to tell me that he knows the rules. Again, their web site shows, no haggling, no hidden fees. The salesman without prodding, crossed out the reconditioning fee even though he has been there many, many years. The bottom line is that this dealership was engaging in shady business practices. I let the salesman know that the sales manager was dishonest, and this ended the negotiations. Please be forewarned, take your business elsewhere. More

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Attentive to my needs, made sure I was satisfied with my purchase. The entire team from sales to finance to customer service are top notch. purchase. The entire team from sales to finance to customer service are top notch. More

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Excellent personalities / all workers were very courteous I was running late to pick up my daughter when my rear view mirror broke. I needed to get my rear view mirror fixed and they were able to get it repl I was running late to pick up my daughter when my rear view mirror broke. I needed to get my rear view mirror fixed and they were able to get it replaced in less than an hour! Wonderful service👍🏽👏🏼👏🏼. They checked to see if the mirror was on warranty and fixed it without me having to pay for it., More

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Way to come through I started looking online for a used car and car across an immaculate Dodge Journey. I reached out via an online chat and was informed someone would co I started looking online for a used car and car across an immaculate Dodge Journey. I reached out via an online chat and was informed someone would contact me shortly. 5 minutes later, I received an email from Kelly and she provided me with everything I would need to get started and we made a same day appointment to see the vehicle. Kelly made sure I was in the right hands working with Sam. I’m ready to hit the road in my Journey... THANK YOU KELLY!!! More

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warranty bad sales great!! In the last few weeks i have purchased 2 used vehicals from jim marsh kia. The first was a truck, Lester was our sales rep and I must say that at t In the last few weeks i have purchased 2 used vehicals from jim marsh kia. The first was a truck, Lester was our sales rep and I must say that at the age of 60+yrs i do not appreciate the car sales game. I let lester know that and had absolutely best sales experience you could imagine. In one word I would discribe lester as a man of INTEGRITY, thank you my husband loves his truck and the price was fair. #2 in the last few weeks I have purchased 2 used vehicels from jim marsh kia,. The second one was for myself, a dodge caravan. again Lester was a man of his word and went out of his way to solve minor problems to make sure I was 100% happy , this time was a little different, I decided to purchase a warranty, i know alll about them. I tried to explain to the finance man that he was charging far more than he needed or had to but he refused to lower it. so THAT is my only negitive thing i have to say, DONT GET THE WARRANTY, IT IS WAY OVER PRICED. More

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