I started purchasing my vehicles from Sutton Ford when
they were located in Chicago Heights, IL and continued when the relocated to the Mattson Auto Mall. My salesman for 20 years is Lester Parker and he
they were located in Chicago Heights, IL and continued when the relocated to the Mattson Auto Mall. My salesman for 20 years is Lester Parker and he's AWESOME!
Melissa in the Service Department, is very helpful, and a pleasure to work with.
Thanks Sutton Ford Team for always being there for me!
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by arandolph
Verified Customer
Verified Customer
Dec 30, 2021 -
Sutton Ford responded
We love to hear it! Thank you for your continued support
Mr,Parker has helped me so much during all of my car
purchases, Thank You.
purchases, Thank You.
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by e.richardson545
Verified Customer
Verified Customer
Good rate good rate good rate good rate good rate good
rate good rate good rate
rate good rate good rate
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by min.carolgibson1
Verified Customer
Verified Customer
The dealership is nice and clean and I purchased my last
3 or 4 vehicles from ford.
3 or 4 vehicles from ford.
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by acstorey
Verified Customer
Verified Customer
Other Employees Tagged:
Jamie Vasquez,
Karen Ford
, Marcus Anthony, Brittani Ashley Culpepper, Michael Miller, matt monix, Anita Sutton, Tiffany Walker, chuck Yzaguirre, Victor
Great services as always even when a mistake is made
they’ve corrected it thanks
they’ve corrected it thanks
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by Explorer 2021
Verified Customer
Verified Customer
Other Employees Tagged:
Tiffany Walker
Splitting their focus and not paying attention to details
on our purchase to get correct.
on our purchase to get correct.
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by wendyaha64
Verified Customer
Verified Customer
Other Employees Tagged:
Brittani Ashley Culpepper, Anthony (Bugs) sales
Oct 22, 2021 -
Sutton Ford responded
Would you please provide your name so that we can look into this? We apologize for the inconvenience and would like to make it right.
Oct 24, 2021 -
wendyaha64 responded
Wendy Halverson
I was told by Anthony that it was too late to make any changes as I called him the next day to get a breakdown of the charges as they weren't adding up right for me. He said the paperwork was already sent into the finance company & I got a great deal with the added features. He said we didn't tell him no, but we never said yes either. He was also going to send me a breakdown of the pricing which I still haven't received. The finance person that assisted us I guess was the backup of the backup of the backup person. I asked about the credit for the trade in as it was to be 9,500 which it reflected 9,050 on the paperwork but it was explained out to me so I understood that. Our agreed starting price was supposed to be $37,667 which was nowhere on any of the paperwork that I received so I was trying to come up with how we arrived at the totals on the yellow paperwork & I called Anthony for assistance.
I'm embarrassed that I didn't catch this at the time of signing the paperwork. I figured with taxes, licensing & title paperwork is how we got to the 41,555.00 but once I got home no matter how I did the math it wasn't adding up.
I love the vehicle and am very happy with it. I just wish the sale could have gone better & things would have been explained in detail to me on how we arrived at the pricing during the signing of the paperwork which seemed very rushed.
Anthony is a good person, I just think that the process takes a long time so his focus was split on doing many other things while helping us with the sale of this vehicle & with this details were missed.
Excellent service provided by Lester the salesmai will
buy from him again, good deal great service
buy from him again, good deal great service
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by Fishingisfun00
Verified Customer
Verified Customer
I appreciate this dealership.They have worked w/ me on
the purchase of three car deals. Thank You
the purchase of three car deals. Thank You
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by carlotta_doyle
Verified Customer
Verified Customer
The Best service experience from Sales to Service Team.
Melissa can use a new name plate for all.her years of service.
Each one in service department goes over and beyond for customers.
Treat each cu
Melissa can use a new name plate for all.her years of service.
Each one in service department goes over and beyond for customers.
Treat each customer as a Ford Sutton team member
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by Yohinesse
Verified Customer
Verified Customer
Lester Parker made buying car very easy. No hidden fees.
No hassle, great experience. Lester Parker, highly recommended.
No hassle, great experience. Lester Parker, highly recommended.
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by sherm.adams30
Verified Customer
Verified Customer
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