Lester Cochran | Page 7

I think the technician need to trained properly, if their not paying attention on simple task it cause a problem to the car. not paying attention on simple task it cause a problem to the car. More

by ARTHUR_H Verified Customer Verified Customer

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I still had to wait in the car for 10 minutes someone to come up after I told a guy that I was there for service appointment. come up after I told a guy that I was there for service appointment. More

by BEYG Verified Customer Verified Customer

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My 2017 Subaru Forester had for the second time issues with the battery. The first time that happened the dealer provided a new battery and advised us if we do not use the car for 6 weeks due to overseas with the battery. The first time that happened the dealer provided a new battery and advised us if we do not use the car for 6 weeks due to overseas trips, to disconnect the battery. I went to Europe from July 4-29 and had disconnected the battery cables. However when we connected the cables on our return we still had to call AAA since we could not start the car. They charged the battery and the car was starting and driving fine again. However a little later, I got some problems with the remote keys I could not open the rear gate, I just locked the car but the next morning my keys would not open the car. AAA came again the car was opened but it would not start, AAA charged the battery again and I kept the car running while calling the dealer. They advised me to bring in the car. I explained to the service department the battery problem and the remote key that it does not open the rear gate yet. They immediately assumed it was a dead battery in the remote key. I told them that the battery in the key was replaced recently. The service man said they would take care of the problem and that in the future I would have to start the car every other day to keep the battery in shape. When the technician had worked on the car it appeared that I would need a new battery again (the third one) and was told in addition that I needed a system upgrade that would take care of a better distribution of the battery charge. I initially agreed to have both done but called them back later not do the system upgrade for around $180.- they had done it already but would not charge me for it. I went to pick up the car and told them that we would like to talk to the service manager. So we did and asked then why these batteries have such a short life, was there somewhere in the system a leakage. The only answer we received that if we do not drive the car daily we at least have to start the car every other day. I also own a Subaru outback which never had these issues. The answer from the service manager was that we were comparing apples and oranges (more appropriate would have been lemons). If we were not happy with the service we should take the car to another dealer or Pep Boys. We have always serviced our cars at the Subaru dealer since they have the best Subaru trained technicians. We have owned Subaru cars for over 25 years and never had these battery issues. I just can not believe that Subaru puts a car on the market which you have to start at least every other day to keep the battery “happy”. Customer service and satisfaction was not high on the priority list of the people I dealt with this time. In contrast to other times I had my car serviced at his dealership More

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My 0730 app was set but I hate to wait 30 min. After getting my car back, now my battery is dead and my car won’t start. After getting my car back, now my battery is dead and my car won’t start. More

by BUCKEYES04 Verified Customer Verified Customer

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Lester was attentive and very helpful during our last service visit. Would recommend him to anyone in future service visit. Would recommend him to anyone in future More

by Kkmartin09 Verified Customer Verified Customer

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Each of the three visits I have made to the service center I have been very pleased. The customer waiting area has always been very clean and comfortable. center I have been very pleased. The customer waiting area has always been very clean and comfortable. More

by Harris4505 Verified Customer Verified Customer

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My sister had trouble with her car. I told her to take it to a dealer. She sure took it to the wrong one. They told her that she had a blown head gasket and problems with the transmi I told her to take it to a dealer. She sure took it to the wrong one. They told her that she had a blown head gasket and problems with the transmission, as well as needing brakes. After being given an estimate of $7000 to repair I told her to have it towed somewhere else for a second estimate. The only problem with the car turned out to be that the parking brake was sticking. Taking advantage of someone because you think they don't know anything is just plain out wrong. Do yourself a favor and skip these con artists. More

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I was taken care of immediately. And was provided with the upmost care in the world And was provided with the upmost care in the world More

by CHRIS.CONTRERAS11 Verified Customer Verified Customer

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Lester Cochran is amazing! He helped me and my son with getting our engine replaced and I can't express our thanks enough. The car is running great and we are very pleased. He helped me and my son with getting our engine replaced and I can't express our thanks enough. The car is running great and we are very pleased. More

by Crystal P Verified Customer Verified Customer

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Everything was just great from the beginning good service good attention nice people, I will be happy to comeback. service good attention nice people, I will be happy to comeback. More

by COMALAPA1954 Verified Customer Verified Customer

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