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Lester Cochran
Lester Cochran at Autonation Subaru Carlsbad
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Lester Cochran

Service Advisor

Autonation Subaru Carlsbad

5500 Paseo Del Norte
Carlsbad, CA 92008

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4.5
107 Reviews

Dealership Experience

3 yrs, 1 mo

Industry Experience

23 yrs, 11 mos

4.5

107 Reviews

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107 Reviews of Lester Cochran

September 12, 2023

Dealership Rating
Employee Rating

Last service was disappointing; tire preshure was off by3-5lbs. Windshield water low & what else not checked ???? More

by M.MILASIUS35
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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June 09, 2023

Dealership Rating
Employee Rating

He was the only one at the dealership that really helped me and respond to me. More

by Brad Veach
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jun 12, 2023

Autonation Subaru Carlsbad responded

Thank you for the feedback, Brad. We're so glad Lester could assist you and we hope you won't hesitate to reach out if our Bob Baker Subaru team can be of service again in the future!

Jun 15, 2023

Autonation Subaru Carlsbad responded

Hello Brad, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.

June 09, 2023

Dealership Rating
Employee Rating

My car was there for 6 weeks and only one time did they call to give me an update. More

by Brad Veach
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Jun 15, 2023

Autonation Subaru Carlsbad responded

Hello Brad, thank you for taking the time to leave us feedback. Please call our General Manager at (760) 656-6584 for ways we can work towards resolving these issues. We look forward to hearing from you soon.

May 29, 2023

Dealership Rating
Employee Rating

Service department did a great job installing the Subaru accessories purchased with the car. Thanks! More

by ATLEYDG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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May 30, 2023

Autonation Subaru Carlsbad responded

Thank you for sharing your review! -Bob Baker Subaru

May 27, 2023

Dealership Rating
Employee Rating

Lester was extremely helpful. He was very upfront with the cost/time frame of our vehicle. I would trust taking my car back to Carlsbad Subaru anytime. More

by Jonathan Sanchez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tim Anderson

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May 30, 2023

Autonation Subaru Carlsbad responded

Jonathan, We appreciate you leaving Lester and Bob Baker Subaru five stars! We hope that you return for your next service appointment! Thank you!

May 24, 2023

Dealership Rating
Employee Rating

Lester was able to work with me and get a car I recently purchased elsewhere; fixed up. Parts department was very friendly as well! More

by Johnny
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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May 25, 2023

Autonation Subaru Carlsbad responded

Hi Johnny, We're glad that Lester was so helpful and made the experience worthwhile! We hope your vehicle is running well and look forward to your next appointment! Thank you! - Bob Baker Subaru

May 19, 2023

Dealership Rating
Employee Rating

I like the divided desktop workstations (across from the coffee machine) while waiting. The restroom facility is very clean. Staff are friendly and approachable. More

by KMoore7641@gmail.com
Recommend Dealer
Yes

Other Employees Tagged: Lester Cochran

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May 22, 2023

Autonation Subaru Carlsbad responded

Thank you for taking the time to share your review! We appreciate your kind feedback! -Bob Baker Subaru

May 17, 2023

Dealership Rating
Employee Rating

Bob Baker Dealership for me is one of the best dealership, and I recommended it to my Aunt and she got a 2023 Crosstreck More

by MICHAELALEX_JAVILLONAR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chris DeSalvo, Melissa Freese, Haleigh Graham, John Loss

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May 18, 2023

Autonation Subaru Carlsbad responded

Thank you for visiting our team at Bob Baker Subaru! We're happy that you recommended our team to your Aunt and we were able to find her a new 2023 Subaru Crosstrek! We look forward to seeing you next time!

May 12, 2023

Dealership Rating
Employee Rating

They were very thorough and did a very good job Appreciate the good care they take of my car. More

by KATHLEENREILYDIXON@GMAIL.COM
Recommend Dealer
Yes

Other Employees Tagged: Lester Cochran

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May 15, 2023

Autonation Subaru Carlsbad responded

Kathleen, Our team is so glad you feel taken care of when you bring your vehicle to Bob Baker Subaru! We look forward to seeing you again next time! Thank you!

May 15, 2023

KATHLEENREILYDIXON@GMAIL.COM responded

Thank you

May 10, 2023

Dealership Rating
Employee Rating

Everything was fine except it took a little longer than expected. Lester said it was because some techs didn't come in. Lester was really responsive. More

by KRISTIN.TRUSTME@GMAIL.COM
Recommend Dealer
Yes

Other Employees Tagged: Lester Cochran

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May 12, 2023

Autonation Subaru Carlsbad responded

Thank you for the review, Kristin. We appreciate your patience during your visit and hope you won't hesitate to reach out if Lester & the team can be of service again in the future. Take care! - Bob Baker Subaru

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