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Leslie Mercado-Sanchez
Leslie Mercado-Sanchez at Liberty Honda
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Leslie Mercado-Sanchez

Service Cashier

Liberty Honda

71 W Service Rd
Hartford, CT 06120

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4.8
142 Reviews
4.8

142 Reviews

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142 Reviews of Leslie Mercado-Sanchez

February 28, 2025

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Employee Rating

They were very supportive and responsive to my time sensitive issue. Technician went out of his way to help me and get me on my way in a timely manner. More

by Bam_11385
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: James Lanzo, Chloe Truglio, Scott Brewer, Matthew Falcon

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Feb 28, 2025

Liberty Honda responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

February 21, 2025

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Employee Rating

The service was fairly quick and the staff explained any recommended services I may need More

by lisag_1019
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: James Lanzo, Chloe Truglio, Scott Brewer, Matthew Falcon

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Feb 22, 2025

Liberty Honda responded

Thanks for sharing about your experience with Liberty Honda. We appreciate your business and hope to see you again soon!

February 21, 2025

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This dealership has fast service, is easy to communicate with, and does the work efficiently and competently. More

by craigsound
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Semir Osmanovic, Nelly Justiniano

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Feb 22, 2025

Liberty Honda responded

We are very happy to have provided you with such a positive experience, Craig! We sincerely value your business and look forward to your next visit.

February 21, 2025

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Employee Rating

This dealership fixed all the dents, scratches, etc. caused by the accident and now my car looks new again. More

by THESTASSENS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: James Lanzo, Chloe Truglio, Scott Brewer, Matthew Falcon

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Feb 22, 2025

Liberty Honda responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Liberty Honda. We look forward to having you as one of our valued customers for many more years to come!

February 20, 2025

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The people there are very friendly n knowledgeable. They seem to care n are concerned about you. More

by SHIRLEY.ALI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 20, 2025

Liberty Honda responded

Shirley, Thanks fot the kind words. We appreciate your business and look forward to seeing you again soon. MIke

February 04, 2025

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Employee Rating

Excellent service and customer service. Very friendly atmosphere. The service rep was very helpful and experienced. More

by CARLOSD1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 04, 2025

Liberty Honda responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Liberty Honda, we look forward to having you as a valued customer for many years to come!

January 20, 2025

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Employee Rating

Customer Service is atrocious at this place with everyone. Everyone has an attitude of entitlement and acts as though the customer owes them for doing THEIR JOB! More

by COLON100915
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: James Lanzo, Chloe Truglio, Scott Brewer, Matthew Falcon

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Jan 23, 2025

Liberty Honda responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

January 13, 2025

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Employee Rating

Very professional and we’re very punctual. They should ask if this was your first time in their service department. As a first time visitor I didn’t know their protocol. More

by Jake
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 13, 2025

Liberty Honda responded

Jake, Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Liberty Honda.

January 10, 2025

Dealership Rating
Employee Rating

Scott was great, he helped me out a lot. He went above and beyond for me More

by tentealex
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: James Lanzo, Chloe Truglio, Scott Brewer, Matthew Falcon

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Jan 10, 2025

Liberty Honda responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Scott met your expectations. Thank you again for choosing Liberty Honda. We look forward to having you as one of our valued customers for many more years to come!

January 10, 2025

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Employee Rating

I always go away happy with the job they do no complaints always a great job More

by DENNIS C Mercado
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: James Lanzo, Chloe Truglio, Scott Brewer, Matthew Falcon

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Jan 10, 2025

Liberty Honda responded

Thank you, Dennis! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Liberty Honda!

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