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Leslie Mercado-Sanchez
Leslie Mercado-Sanchez at Liberty Honda
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Leslie Mercado-Sanchez

Service Cashier

Liberty Honda

71 W Service Rd
Hartford, CT 06120

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4.8
136 Reviews
4.8

136 Reviews

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136 Reviews of Leslie Mercado-Sanchez

January 20, 2025

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Employee Rating

Customer Service is atrocious at this place with everyone. Everyone has an attitude of entitlement and acts as though the customer owes them for doing THEIR JOB! More

by COLON100915
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: James Lanzo, Chloe Truglio, Scott Brewer, Matthew Falcon

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Jan 23, 2025

Liberty Honda responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

Jan 23, 2025

Liberty Honda responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

January 13, 2025

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Employee Rating

Very professional and we’re very punctual. They should ask if this was your first time in their service department. As a first time visitor I didn’t know their protocol. More

by Jake
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 13, 2025

Liberty Honda responded

Jake, Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Liberty Honda.

January 10, 2025

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Employee Rating

Scott was great, he helped me out a lot. He went above and beyond for me More

by tentealex
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: James Lanzo, Chloe Truglio, Scott Brewer, Matthew Falcon

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Jan 10, 2025

Liberty Honda responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Scott met your expectations. Thank you again for choosing Liberty Honda. We look forward to having you as one of our valued customers for many more years to come!

January 10, 2025

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Employee Rating

I always go away happy with the job they do no complaints always a great job More

by DENNIS C Mercado
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: James Lanzo, Chloe Truglio, Scott Brewer, Matthew Falcon

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Jan 10, 2025

Liberty Honda responded

Thank you, Dennis! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Liberty Honda!

January 10, 2025

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Employee Rating

Service rep was very helpful and friendly. Fast service. Facility was clean and waiting room good More

by JAN200
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 12, 2025

Liberty Honda responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Liberty Honda.

January 07, 2025

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Very organized, friendly, kept informed and got the job done timely. Liked how they shared a video of what was done. Very pleased with appointment. More

by sharon.winch
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: James Lanzo, Chloe Truglio, Scott Brewer, Matthew Falcon

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Jan 07, 2025

Liberty Honda responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, Sharon, please let us know.

December 23, 2024

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Employee Rating

The service was very efficient and on time. The representative was very professional and explained everything in great detail. More

by wcbernardsr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Dec 23, 2024

Liberty Honda responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Liberty Honda!

December 22, 2024

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Employee Rating

El empleado del dealer fue muy atento y me explicó el proceso y el tiempo que tomaría. More

by OLGA691228
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Dec 22, 2024

Liberty Honda responded

Thank you, Olga! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Liberty Honda. We look forward to having you as one of our valued customers for many more years to come!

December 21, 2024

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Employee Rating

Pleased with time it took to have my car serviced along with all people involved answering my questions More

by Dawg5775
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: James Lanzo, Chloe Truglio, Scott Brewer, Matthew Falcon

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Dec 22, 2024

Liberty Honda responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Liberty Honda, we look forward to having you as a valued customer for many years to come!

December 18, 2024

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Employee Rating

This dealer has excellent customer service. They will go and above and beyond to make the customer happy and satisfied . I highly recommend this ldealer. More

by yorivera
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: James Lanzo, Chloe Truglio, Scott Brewer, Matthew Falcon , Sletvana Reish

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Dec 19, 2024

Liberty Honda responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

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