Leslie Hutchings

I brought my Ford in yesterday and had the pleasure of being assisted by George Van-Glahn. He was very helpful and kind! Thank you Sayville Ford. being assisted by George Van-Glahn. He was very helpful and kind! Thank you Sayville Ford. More

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Ryan went out of his way to help me with the least of this beautiful Explorer ST. This is the third Explorer I leased from this dealership. I am extremely happy with them.and will definitely go back fo this beautiful Explorer ST. This is the third Explorer I leased from this dealership. I am extremely happy with them.and will definitely go back for my next vehicle and refer my friends to the dealer More

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I have purchased 4 vehicles from Tony Aiello, and will never buy anywhere else. I think both Tony, and Tom are the very best! never buy anywhere else. I think both Tony, and Tom are the very best! More

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After an absolutely horrible experience with the women After an absolutely horrible experience with the women at their customer service desk, I should have known something would be wrong. I have a 2018 F After an absolutely horrible experience with the women at their customer service desk, I should have known something would be wrong. I have a 2018 Ford F-150 Platinum, that I bought only a year ago. I got the extended warranty that I pay monthly for that is supposed to include a rental car from ANY Ford dealership when the car needs service. The trucks modem didn’t work from day 1 but no one had a rental car and I have 2 kids, so I need a rental vehicle if I am going to bring it in. They told me At Sayville ford that updating the sync would fix it. It didn’t which, the women on the phone at ford pass told me a year ago. They had my truck here for 2 days and literally did absolutely nothing except turn off the check engine light and replace valve cover which should be covered under the warranty. Then had the audacity to charge me for work done “because the mechanic needs to be paid” which is what the warranty covers! I had to argue down the charge to $80 for updating the sync system that I didn’t need updated, but the women at customer service told me she wouldn’t give me back the vehicle unless I paid her. They actually caused more damage to the truck by not tightening anything they touched, as you can see by the photo they left the hose loose and the turbos stopped working and left me on the side of the road 3 days later. They left nuts and bolts under the hood that were rattling as I drove home as well! I pay monthly for a warranty and this should have all been fixed and covered. We will probably need another vehicle that has 3 rows in the next year. I like to support American made vehicles and companies and the absolutely horrible service from this dealership has me reconsidering that! Don’t go here unless you just want to spend hours arguing and then bring home a more broken vehicle then you dropped off! More

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Professional, friendly and knowledgeable. The staff is always reliable. You can always depend on them. always reliable. You can always depend on them. More

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Women can buy Trucks too! Three years ago a purchased a certified pre-owned F150 from Sayville Ford. I absolutely loved that truck. However, recently our life was really in nee Three years ago a purchased a certified pre-owned F150 from Sayville Ford. I absolutely loved that truck. However, recently our life was really in need of a more super duty truck. Horses and snowplows headed me back to looking for another used truck. Of course I looked everywhere and even drove to CT to see a truck that had a fair price but not the equipment I wanted. I headed back to my own hometown dealership “Sayville Ford” and quickly I was able to see that “USED” may not be a necessity. Here’s why I’m writing my review guys! Your dealer builds and orders trucks for their dealership. It’s important to look at the equipment packages because you may find that although they can add all top of line bells and whistles they also know how to add the “most requested options” in various ways to help with pricing their fleet. So.....yes I purchased a NEW F250 from Sayville Ford for the price of the used one in CT. Jesse Gleberman (sales associate) understood where my purchase price was and equipment I needed. The truck I needed was right there in their inventory. Rose in Finance was fabulous to work with. She was open to looking into banks that I suggested for the possibility of better rates! So.........All in all I felt that this dealership took the time to work towards getting me what I needed at a price I could afford! I’m over the moon and driving a new truck! Let it snow! Donna More

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Most Unprofessional Customer Service I've Ever Experienced My Fiancé purchased a brand new 2019 F-350 Super Duty truck a few months ago. Somehow there is a lot of water getting inside of it under the front pa My Fiancé purchased a brand new 2019 F-350 Super Duty truck a few months ago. Somehow there is a lot of water getting inside of it under the front passenger seat. He finally got an appointment to get the truck serviced which they said would take a week. He was agreeable to that as long as they can provide a large courtesy vehicle because he needs something to use for work while the truck is getting repaired. The appointment was today at 7:30 am so he asked a few days in advance if there is any way possible he can drop off the truck and pick up the courtesy vehicle the night prior because he is a contractor and needs to be at jobsite early. Of course, the response from the service department is that's not possible. He then reached out to the Sales rep he deals with as this is the 3rd truck he's purchased from Sayville Ford. The Sales Rep said they wouldn't budge on the night prior but he said that I could drop the truck off and pick up the courtesy vehicle in the morning no problem as long as I had a license and vehicle insurance which I provided proof of when I arrived. Guess what, I bring the truck in this morning and the Service Rep & Service Manager say NO I can't take the courtesy vehicle because I'm not on the actual F-350 insurance. Meanwhile we have a whole email confirming this would be fine. My fiancé gets on the phone with the Manager in front of myself and the rep in which the manager offers to get me a ride to work and tells my fiancé he can pick up the courtesy vehicle later. So we think everything is settled now after all of the aggravation. The Service Manager then rolls his eyes after he asks where I work which is about a 20 min drive which I said don't worry about it, I will take an Uber. Then the Service Rep comes back in and says he must pick up the courtesy vehicle no later than 2pm...What? He's working in the city and can't make it until 4-5pm and they say sorry we can't make any guarantees it will be here after 2pm. You can only assume that you would get decent customer service when you purchase a brand new vehicle for $65,000 and it has some kind of big leak. Unbelievable...they had zero interest in providing any type of customer service. More

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Owning Fords for over twenty years and still going I have owned fords for over 20 years and its no surprise I walked out with my new Escape a very happy customer. Bob Pollizatto and your entire Team at I have owned fords for over 20 years and its no surprise I walked out with my new Escape a very happy customer. Bob Pollizatto and your entire Team at Sayville are pretty amazing. Leslie in service has been on several occasion extremely reliable and helpful. I can only hope to find the same service as we move to Sacramento California. More

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