Excellent service and very honest.
I strongly recommend them to anyone who needs a vehicle.
I strongly recommend them to anyone who needs a vehicle.
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by daddymooo
Verified Customer
Verified Customer
Dec 22, 2024 -
Clay Cooley Nissan responded
Hello Daddymooo, Thank you for your excellent review! We are thrilled to hear that you experienced honest service and appreciate your strong recommendation. Our team is dedicated to ensuring that every customer finds the right vehicle for their needs. Your feedback motivates us to continue delivering exceptional service. We look forward to assisting you again in the future!
Sincerely,
Nina Thomas
Clay Cooley Nissan
OLM/ Owner Loyalty Manager
nthomas@comeseeclay.com
39690 Lyndon B Johnson Fwy, Dallas, TX 75237
(972) 709-2000
I told Leo i wanted to be in and out and he helped do
just that! Go see Leo!
just that! Go see Leo!
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by Kenneth Allen
Dec 03, 2024 -
Clay Cooley Nissan responded
Hello Kenneth Allen, Thank you for your positive feedback! We're thrilled to hear that Leo was able to assist you efficiently and ensure you were in and out as you wanted. Our team strives to provide excellent service, and it’s great to know that Leo met your expectations. We appreciate your recommendation to others to see Leo!
Sincerely,
Nina Thomas
Clay Cooley Nissan
OLM/ Owner Loyalty Manager
nthomas@comeseeclay.com
39690 Lyndon B Johnson Fwy, Dallas, TX 75237
(972) 709-2000
Super easy and quick for "challenged" credit, very nice
staff and enjoyable experience. Thank you.
staff and enjoyable experience. Thank you.
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by karenmedders
Nov 28, 2024 -
Clay Cooley Nissan responded
Hello Karenmedders, Thank you for your kind words! We're delighted to hear that you found our services super easy and quick, especially for those with challenged credit. Our staff takes pride in providing an enjoyable experience, and your feedback is greatly appreciated. We look forward to assisting you again in the future!
Sincerely,
Nina Thomas
Clay Cooley Nissan
OLM/ Owner Loyalty Manager
nthomas@comeseeclay.com
39690 Lyndon B Johnson Fwy, Dallas, TX 75237
(972) 709-2000
O had a great dealer i was hoping that he could get us in
two cars that would have been wonderful. I work at a hospital and my son had three kids we all live together so it hard with one car but he was tryin
two cars that would have been wonderful. I work at a hospital and my son had three kids we all live together so it hard with one car but he was trying so hard
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by latanya.f72
Nov 18, 2024 -
Clay Cooley Nissan responded
Hello Latanya.f72,
Thank you for sharing your experience! We're glad to hear that your dealer was dedicated and worked hard to assist you. We understand the challenges of managing with one car, especially while balancing work at the hospital and family needs. Your feedback is valuable, and we appreciate your patience as we strive to meet our customers' needs. If there's anything more we can do to help you secure the vehicles you need, please don't hesitate to reach out.
Sincerely,
Nina Thomas
Clay Cooley Nissan
OLM/ Owner Loyalty Manager
nthomas@comeseeclay.com
39690 Lyndon B Johnson Fwy, Dallas, TX 75237
(972) 709-2000
I had a frustrating and questionable experience at Clay
Cooley Nissan in Dallas. I called in the morning to confirm if a specific vehicle was available and, as expected with some disorganized dealerships,
Cooley Nissan in Dallas. I called in the morning to confirm if a specific vehicle was available and, as expected with some disorganized dealerships, my info led to multiple calls from four different salespeople—clearly no coordination on their end. After confirming the car was there, I drove 45 minutes and gave a heads-up as requested, but when I arrived, I was left waiting. When they finally brought the car out, it wasn't even the one I requested, and no one bothered to tell me! It felt dishonest that they switched vehicles without saying a word.
After asking, they brought out their manager, Wayne, who told me the car I originally inquired about wasn’t even on-site and was being used by a director—with 2,500 more miles than they mentioned! At this point, I felt like my time had been completely wasted.
I ended up settling for another car, but the process only got worse. After countless rounds of follow-ups, the sales team provided the finance team with inaccurate information about my personal details, the loan terms, the warranty, and the family plan. It felt absurd that such important details were being handled so poorly. Making the deal on Saturday and despite being told this was a priority, I didn’t close the deal until Tuesday.
When I finally got the car, it had scuffs on the leather that they said would be removed, the maintenance lights were still on, and the interior hadn’t been detailed. To top it off, the salesperson drove on a toll road and left me responsible for the charges. It wasn’t about the money, but it added to the pile of frustrations.
The final straw was trying to get help with the dash cam I paid for. I spent two hours getting tossed around on the phone, and Leo, who promised to call me back, never did.
The only person who actually cared was Andrew. He took the time to walk me through everything and made sure I understood the features, going above and beyond to provide good customer service.
Overall, the lack of transparency, poor communication, and questionable practices made this experience very disappointing. Andrew was the only bright spot in an otherwise chaotic and untrustworthy process. That said, I'd go back to any place Andrew works!
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by ALLY
Verified Customer
Verified Customer
Nov 12, 2024 -
Clay Cooley Nissan responded
Hello Ally, Thank you for letting us know about your recent visit to Clay Cooley Nissan.
We appreciate all reviews and appreciate you giving us the chance to improve by providing us with this feedback.
If you are willing to give us another chance, please contact us at (972) 709-2000 so we can understand your situation better in order to try and turn your experience around.
Thank you,
Clay Cooley Nissan
Nov 13, 2024 -
ALLY responded
Hi - I called, but since it's a general line, not sure who I'm supposed to talk to. I've called a number of times before and left messages for Leo and Wayne with no return call.
Leo and Wayne did a great job getting me into a new truck
and making the process as easy as possible!
and making the process as easy as possible!
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by Moises Martinez
Nov 06, 2024 -
Clay Cooley Nissan responded
Hello Moises Martinez, I'm thrilled to hear that Leo and Wayne made your experience enjoyable! It's always great when a team goes above and beyond to ensure everything runs smoothly. Enjoy your new truck, and if you need anything else, don’t hesitate to reach out. Safe travels and happy driving!
Sincerely,
Nina Thomas
Clay Cooley Nissan
OLM/ Owner Loyalty Manager
nthomas@comeseeclay.com
39690 Lyndon B Johnson Fwy, Dallas, TX 75237
(972) 709-2000
I have been Dealing with Clay Cooley about 9 yrs now I
like the Customer Service they will make sure that you understand everything about the car when about to purchase they don't let you leave without a
like the Customer Service they will make sure that you understand everything about the car when about to purchase they don't let you leave without a purchase
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by RobertWhitfield9292
Oct 31, 2024 -
Clay Cooley Nissan responded
Hello Robertwhitfield9292, thank you so much for your positive comments about Clay Cooley Nissan!
Your wonderful feedback and rating mean a lot to us.
We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
We're looking forward to your next visit with us!
Sincerely,
Nina Thomas
Clay Cooley Nissan
OLM/ Owner Loyalty Manager
nthomas@comeseeclay.com
39690 Lyndon B Johnson Fwy, Dallas, TX 75237
(972) 709-2000
I really liked that they were very knowledgeable, patient
and kind with us throughout the process. They helped us not set ourselves up for failure by advising us to what was more financially responsible for
and kind with us throughout the process. They helped us not set ourselves up for failure by advising us to what was more financially responsible for us and our family. Leo was a gentleman and very professional. We are still enjoying our car.
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by mildred.dessources
Verified Customer
Verified Customer
Oct 31, 2024 -
Clay Cooley Nissan responded
Hello Mildred.dessources, reviews like this give us motivation and help us ensure we provide high-quality care.
We're glad you had such a wonderful experience with Leo!
If you're ever in need of more help, please let us know!
Sincerely,
Nina Thomas
Clay Cooley Nissan
OLM/ Owner Loyalty Manager
nthomas@comeseeclay.com
39690 Lyndon B Johnson Fwy, Dallas, TX 75237
(972) 709-2000
Amazing staff and dealership, took care of everything in
a timely matter.
Defiantly will be back ☺️
a timely matter.
Defiantly will be back ☺️
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by tnb91814
Verified Customer
Verified Customer
Oct 13, 2024 -
Clay Cooley Nissan responded
Hello Tnb91814, we're happy you found our staff to be so supportive during your experience here at Clay Cooley Nissan.
Thank you for your praise and kind comments about our team.
We can't wait to see you again, have a great day.
Sincerely,
Nina Thomas
Clay Cooley Nissan
OLM/ Owner Loyalty Manager
nthomas@comeseeclay.com
39690 Lyndon B Johnson Fwy, Dallas, TX 75237
(972) 709-2000
A service was awesome from a clay Cooley and I like to
commend them awesome
commend them awesome
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by RHO007BRI
Verified Customer
Verified Customer
Oct 05, 2024 -
Clay Cooley Nissan responded
Hello Rho007bri, thank you for your praise and kind comments about our team! We sincerely thank you for the positive review, and look forward to seeing you again soon!
We're happy you found our staff to be so supportive during your experience here at Clay Cooley Nissan.
Sincerely,
Nina Thomas
Clay Cooley Nissan
OLM/ Owner Loyalty Manager
nthomas@comeseeclay.com
39690 Lyndon B Johnson Fwy, Dallas, TX 75237
(972) 709-2000