Leonard Huysmans

The process started good when I reached out to the internet manager (Ashely). The communication went well and the price was worked out before I got there. After I arrived to purchase the vehicle I m internet manager (Ashely). The communication went well and the price was worked out before I got there. After I arrived to purchase the vehicle I met Marquis to finish the purchase. I had to resend my paperwork to him because it apparently didn't get forwarded for the internet manager to the salesman. Next, we waited and hour and a half to go to the finance office only to find out that the paperwork was wrong. We told the salesman that we wanted to put it in the name of our trust, but that message never made it to the finance man. We had to wait longer for the paperwork to be fixed. A few days later the truck arrived, but I was told they had ordered the wrong tonneau cover. This was not a big deal because I could just come back in and get it installed. The next day, they surprised me when I went to pick up the truck and the cover had come in! They installed it and I was thrilled. However, I got home to find that it was installed wrong. A 1/2 inch gap was left between the cover and the tailgate! Water was flowing in and I could not use the bed. I then decide to reach out to the General Manager Brandon and he set me up with an appointment to get it fixed. I had to contact the dealership multiple times because no one confirmed my appointment. After service fixed the cover, no one checked to see if I was happy or had any other issues. Also, they delivered the truck to me with dirty areas on the tailgate and small areas of yellow spray foam on the bedlinen that they said they couldn't remove. Overall, the main problems were communication, presentation, and follow through. Many emails went unanswered. I ended up talking with 3 different people with varied results. I also don't think they would normally sell a truck with the bed of the truck looking worse than the outside. Finally, I felt that nobody bothered to check up and make sure everything was good to go. It felt like it was up to me to get everything fixed and hurry and go. I was impressed with Key Auto Group's reviews, but I feel a little let down. More

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We were so pleased with the exceptional service and respectful treatment we received, particularly from Michael, that we selected the vehicle we were considering there over others we had seen. Great j respectful treatment we received, particularly from Michael, that we selected the vehicle we were considering there over others we had seen. Great job, Salem Ford! More

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The purchase of my 2023 Ford F-150 was a smooth transaction. I would recommend Salem Ford to family and friends. transaction. I would recommend Salem Ford to family and friends. More

by GLENNASILVA Verified Customer Verified Customer

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I received my annual inspection and complimentary 1st oil change free of charge.I will be back. change free of charge.I will be back. More

by johnwaldo1 Verified Customer Verified Customer

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One of the easiest and best car purchases, I’ve experienced in 20 years I want to thank Michael, my salesman, and Benjamin and Len getting me finance after previously financing a car with my wife l experienced in 20 years I want to thank Michael, my salesman, and Benjamin and Len getting me finance after previously financing a car with my wife less than two months ago with the lowest credit rating ever! Never thought I had a chance, but they pulled through And I’m more than happy with my Jetta GLI. Thank you so much. More

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I was greeted at the door, and I was helped immediately. The sales staff was excellent, and Charlie really made the process easy. I would recommend Salem Ford to anyone searching for a new car. The sales staff was excellent, and Charlie really made the process easy. I would recommend Salem Ford to anyone searching for a new car. More

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Just picked up my 2024 F350 PLATINUM, Thank you Mike Salty and the rest of the team at Salem Ford ! very professional and easy to work with ! Salty and the rest of the team at Salem Ford ! very professional and easy to work with ! More

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Very easy to deal with. . no pressure or stress at all.. made buying experience fun . no pressure or stress at all.. made buying experience fun More

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Everyone I worked with was very professional, informative and took the necessary time for me to understand my options and what best fit my needs. First class experience from end to end and took the necessary time for me to understand my options and what best fit my needs. First class experience from end to end More

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Michael S spent the time to make sure I was satisfied with my purchase. I love my Venue! Thank you with my purchase. I love my Venue! Thank you More

by carrie.kenyon1 Verified Customer Verified Customer

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