The dealership was easy to find and clean.
The staff was very helpful and informative.
The staff was very helpful and informative.
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by cherinabrownlee
Oct 04, 2024 -
Suburban Ford of Ferndale responded
Thank you for your support of Suburban Ford of Ferndale! We look forward to seeing you again soon!
very fine salesman.
kept his word. held car for me. very informative. friendly pleasure to deal with
kept his word. held car for me. very informative. friendly pleasure to deal with
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by gloriagardin
Aug 30, 2024 -
Suburban Ford of Ferndale responded
Thank you for the positive feedback! We're glad to hear our salesman at Suburban Ford of Ferndale provided a friendly and informative experience. Enjoy your new car!
Dealership nice and clean very welcoming, my salesperson
is the best. Leon always get me in a vehicle of my choice
is the best. Leon always get me in a vehicle of my choice
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by Rose
Aug 09, 2024 -
Suburban Ford of Ferndale responded
Thank you for the kind words! We're delighted to hear that Leon and our team at Suburban Ford of Ferndale provided a welcoming experience. Enjoy your new vehicle!
The salesperson was great I will be back.
Thank you again see you Thomasine Stoudemire
Thank you again see you Thomasine Stoudemire
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by tjstoudemire
Aug 02, 2024 -
Suburban Ford of Ferndale responded
Hi Thomasine, we're glad to hear you'll be back to visit us soon! Until then, safe travels!
All was well deal completed in about 5 hours and I was
out with my cara
out with my cara
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by snowden1780
Jul 30, 2024 -
Suburban Ford of Ferndale responded
We're glad to hear all went well for you at Suburban Ford of Ferndale and everything was completed promptly. Thank you for your review!
Leon Stoudemire as my leasing agent made my experience
enjoyable. Before I came in for a test-drive, he asked me a number of questions to make sure he understood what my priorities were and so that he cou
enjoyable. Before I came in for a test-drive, he asked me a number of questions to make sure he understood what my priorities were and so that he could show me relevant options. And I felt no pressure at all from him as I asked to test-drive three vehicles before making my decision. He even in two instances suggested we drive a little longer than I was planning to. I've worked with one or two people who made me feel like they were trying to get the quick sale. Didn't feel that way with him AT ALL. He answered every question frankly and thoroughly. Really, everyone was great. Derrick Walker, the finance person who walked me through (no pun intended) the protection plan options, was also patient and knowledgeable. Victor, the person who applied the protectant to my seats, was nice when giving me instructions afterward about the plastic on the seats. The general sales manager, Tom Macpherson, even made a point of saying they appreciated my business and letting me know that I'd made the right decision by getting the windshield treatment and that I could update it at no charge periodically if I thought it was losing its potency. Five stars to Leon and the entire team. The whole experience makes me like my car even better.
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by Yashmyn
Other Employees Tagged:
Tom MacPherson
, Derrick Walker, Victor (windshield and seat treatment)
Oct 16, 2023 -
Suburban Ford of Ferndale responded
Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! It is great to hear that we were able to go above and beyond your expectations and really help you out! We look forward to seeing you again!
Leon Stoudemire is the best in the business.
Do yourself a favor and go see him.
Do yourself a favor and go see him.
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by ramonharris
Oct 05, 2023 -
Suburban Ford of Ferndale responded
Hi Ramonharris, thank you for taking the time to leave us your response to our Staff's outstanding customer service! At Suburban Ford of Ferndale, we value our customers and we look forward to seeing you on your next visit. Take care!
Nice,kind, good service, friendly, clean place,
helpful,fare prices, clean shop,reliable, there great!
helpful,fare prices, clean shop,reliable, there great!
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by James Johnson
Sep 23, 2023 -
Suburban Ford of Ferndale responded
Hi James, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Mr. Stoudemire and Mr. Walker made my experience
delightful. They both explained everything very clearly and their professionalism was impeccable. These men are exceptional.
delightful. They both explained everything very clearly and their professionalism was impeccable. These men are exceptional.
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by sguilb1301
Aug 14, 2023 -
Suburban Ford of Ferndale responded
Hi, thank you for taking the time to notice those efforts and for leaving such an awesome review! Safe travels!
Aug 14, 2023 -
Suburban Ford of Ferndale responded
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Suburban Ford of Ferndale! If you have any further questions, please give us a call. We're always happy to help!
Everyone was very polite and professional and my
salesperson was particularly helpful and knowledgeable about the product.
salesperson was particularly helpful and knowledgeable about the product.
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by PATRICIA
Aug 02, 2023 -
Suburban Ford of Ferndale responded
Hi Patricia, thank you for your wonderful response to the quality of service our Staff provides! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Aug 02, 2023 -
Suburban Ford of Ferndale responded
Hi Patricia, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!
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