Leo Pena
Leo Pena at Vera Cadillac
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Leo Pena

Service Manager

Vera Cadillac

300 South University Drive
Pembroke Pines, FL 33025

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4.9
111 Reviews

Languages Spoken

English English

Spanish Spanish

4.9

111 Reviews

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111 Reviews of Leo Pena

December 15, 2024

Dealership Rating
Employee Rating

The service center here rocks! They took very good care of me and my service agent went above and beyond to see that I was comfortable while waiting for my car More

by Ghartcaron
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 16, 2024

Vera Cadillac responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Experience The Vera Difference Gustavo Rodriguez Service Director

December 13, 2024

Dealership Rating
Employee Rating

Words can’t express how many countless times Gus & Leo have genuinely had my back. Rich definitely knows how to hire legends. I have more cars then I can handle but my Escalades..dealing or rather being More

by Robertbambo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 13, 2024

Vera Cadillac responded

Thank you for taking the time to share your feedback with us, Robert. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Experience The Vera Difference Gustavo Rodriguez Service Director

December 11, 2024

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Employee Rating

Without a doubt in mind, it’s Vera Cadillac every time. Whether its a sale or car repair from xxxx Vera Cadillac gets the job done ✅ Well. From the entry level reps to the top execs it the same customer s More

by Robertbambo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 11, 2024

Vera Cadillac responded

Thank you, Robert, for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Experience The Vera Difference Gustavo Rodriguez Service Director

December 08, 2024

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Mike took very good care of my requests timely and was great updating me on each step. More

by DIANE.TORRES
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Mike in service

Dec 08, 2024

Vera Cadillac responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, Diane, and we are thrilled that you found your experience with us here at Vera Cadillac to be a positive one. Please don't hesitate to reach out if you need anything else. Experience The Vera Difference Gustavo Rodriguez Service Director

November 18, 2024

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The people are very friendly and excellent good costumers service and good communication, good skills and very patient, I will always recommend Vera Cadillac to everyone. Glad I choose them. More

by hougensm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 18, 2024

Vera Cadillac responded

Thanks for sharing your thoughts about your experience with Vera Cadillac. We appreciate your business and hope to see you again soon! Experience The Vera Difference Gustavo Rodriguez Service Director

November 15, 2024

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Employee Rating

Excellent service, especially Conrad, my service agent, who solves all my problems with accurate solutions that are typical of his work. The dealer is diligent and professional. More

by arturodmonte
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
Nov 18, 2024

Vera Cadillac responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you, Arturo, for choosing Vera Cadillac! Experience The Vera Difference Gustavo Rodriguez Service Director

October 30, 2024

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Employee Rating

Words can’t express the level of professionalism, expertise, emotional intellect shared between Leo, Gus & Rich! These guys will never let you down! Rich keeps a team of perfection, Gus even w his h More

by Robertbambo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Richard Gonzalez, Gustavo Rodriguez , Nick in parts will get the part you need genuinely getting you best price.

Oct 30, 2024

Vera Cadillac responded

Thank you, Robert, for sharing about your experience with Vera Cadillac. We appreciate your business and hope to see you again soon! Experience The Vera Difference Gustavo Rodriguez Service Director

October 25, 2024

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Employee Rating

“Thank you again for taking my call and providing an exemplary level of customer service I expect from a luxury brand such as that of Cadillac, particularly their XT6 Sport models.” More

by msbichle
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joey Barbe, Johnathan Garcia, Erika Corrales

Oct 27, 2024

Vera Cadillac responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Experience The Vera Difference Gustavo Rodriguez Service Director

September 26, 2024

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Employee Rating

The service dept refused to repair or pay to repair a dent caused by them. More

by joeaguiar1123
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
No

Other Employees Tagged: Ellen McGee, Carlo Rasmijn , Leo Pena refused to cooperate with me.

Sep 28, 2024

Vera Cadillac responded

We're sorry to hear about your experience, Joe, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Leo Pena Service Manager

August 24, 2024

Dealership Rating
Employee Rating

Leo= Legend Gus= Legendario Richard= Legendary When you can leave a genuine comment for three guys who always genuinely have my back= PRICELESS. Richard’s Vera Cadillac Service Center, ha More

by Robertbambo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 25, 2024

Vera Cadillac responded

Hi Robert: We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Experience The Vera Difference Gustavo Rodriguez Service Director

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