Lenny Weatherstein | Page 2

TLDR: Be careful of the finance department of this dealership. Read everything you sign, triple check everything. While the salespeople are friendly and are reasonable, you can get royally screwed by dealership. Read everything you sign, triple check everything. While the salespeople are friendly and are reasonable, you can get royally screwed by the finance department. Either avoid this dealership altogether or if you absolutely have to shop here, be extremely vigilant on what you are signing. They will sneak in all kinds of fees in there, not disclose them to you, they will try to fool you with the payment amount, they may match the payment amount to your liking, but will increase the number of payments, while hiding it from you. Here is what happened to me. As soon as we agreed on a price for a used Lexus LX570, $40,800, the credit was run, approved for 60 months, and I was asked to talk to the financing person in another room. Lenny was the name of the finance person if I am not mistaken. He acts like he is having a bad day everyday and you are at fault for asking any questions. At this point, all I know is the price of the vehicle and the the loan rate, and nothing else. The finance guy tells me to sign some 4-5 blank papers (One about the mileage, another is the bill of sale, selling as is, etc), the typical papers you sign, except blank! His explanation was that if I make any mistake on any of these papers, it may result in delays in issuing the permanent license plate, meanwhile my temporary license plate may expire sooner than they can issue the permanent one, while the potential errors are being fixed. For this reason he insisted that I leave everything blank, including the dates. Anything I ask (like what are the final numbers for interest, tax, dealer fee, etc) he acts super annoyed and tells me all of the papers will be available electronically for me to review later. He refuses to answer any question by passing me to the sales people, or telling me to call the bank and ask them, or just outright telling me I am asking too many questions that he has no answers. At the conclusion he hands me a USB drive which supposedly contains "everything" for me to review at home. After I kindly insisted on showing me what I signed, he prints out the bill of sale. Turns out the total price of the vehicle was some $13,000 more than the agreed 40,800 with no itemization the price. I am strictly talking about the price of the vehicle and not the interest, license plate fee, dealer's fee, which are listed separately. Some 13,000 extra fees! Some 2,000 was supposed to be the tax (I am estimating because there was no way to know) but the rest made absolutely no sense, other than more "dealer's fees" were added. Moreover, They put 84 payments instead of the 60 that we had initially agreed. They added Gap insurance, which I had clearly declined. When I asked why was this added, they tell tell me otherwise your interest rate would have been higher (nonsense). I literally begged everyone on that floor to explained me what these number are, their answer is that I should go check out their website for their dealer's fees. When I complained to the floor manager (Don Burke) about the attitude of the finance guy and that he had me sign blank papers only for me to discover all of these surprises later, the manager justified him saying that it is a normal practice to hand over blank papers to customers to sign and that the finance guy had no way of answering my questions. After spending 8 hours at the dealership, I had them cancel everything and walked out. Hopefully I don't get a call from a collection agency in the future about some loan that was assigned to me. To conclude there is some serious fraud going on in this dealership. It's probably occasional but consistent. They have systemic issues that need to be looked at. I highly doubt making people sign blank papers is legal. But good luck if you end up shopping here because you will need it. More

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Richard Wade is a awesome salesperson . Got me my car and the process was nothing but smooth. I recommend Salesman Richard Wade the process was nothing but smooth. I recommend Salesman Richard Wade More

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Went into the dealership to get another cx5 cause i totalled my other cx5 . My last one was great to me. From the first second I was there it was a waiting game. Once Bobby decided to give us attention totalled my other cx5 . My last one was great to me. From the first second I was there it was a waiting game. Once Bobby decided to give us attention I was there for over an hour. I have never had to wait that long I was almost ready to walk out. Once I was finally landed on a cx5 it was a total cluster mess. They weren't honest to me from the get go. After 2 hours of haggling on price and rate I was so worn out I put down a 500 deposit and asked if I could vome back to finish paperwork on Thursday I was told by the finance guy that 500 wouldn't be enough to hold the cx5 til then. Mind you it was only 3 days. Mind you I was putting 8k down I wanted to wait for the insurance check come in so I could give the whole 8k down. I have an 802 credit score was given a rate of 3.99 for 83 months and a payment of 284 when i left. After the salesman had to go to the sales manager tower 6 times to finally get me where I needed to be payment wise. Once I came back to do my paperwork on Thursday EVERYTHING HAD CHANGED. They gave me a 5.9 rate with a payment of 309. Not what we agreed on. A different finance person was in the box she gave me the new numbers I was very upset....she explained to me that the manager that was there Saturday wasn't there on my return visit and that all the final numbers we came up with had changed and no one could find the Saturday deal. I wanted my payments under 300 a month they went from 3.99 rate to 5.9 rate in a couple of days. Making my payment from 284 to 309 a month. Once everything was said and done my payment dropped to 303 cause they took 400 off. The finance lady said this was the best they could do take it or leave it cause she had other people to wait on. Then processed to tell me to refi the loan at my bank. With the credit score I have should had gotten me the best rate. Beware of this dealership they tried to keep my rebate money plys gave me an outrageous rate. I love my new cx5 but hated the deal More

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You can't trust the prices they list on their website. A car that is listed as "certified" is, as you find out when you sit down to do the paperwork, actually just eligible to be certified. If you want it t car that is listed as "certified" is, as you find out when you sit down to do the paperwork, actually just eligible to be certified. If you want it to be certified, you have to pay an extra $1500. Never mind that the listing says "certified" on the picture and the listing says a certain price; they act totally surprised that you could get the impression that the listed price includes the warranty. It's like saying "Well, in the picture the car has tires, but that just means that these wheels are capable of having tires on them. If you want tires, that will be $200 each or we'll throw in the whole set for $950." Maybe this is what everyone does, I don't know. Nobody should do it, though, and Rich Morton could have chosen to do the right thing but they didn't. More

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Amazing team and excellent service! Absolutely loved how quick and easy the buying process was. Thanks so much to Shan & Lenny for a great deal!! quick and easy the buying process was. Thanks so much to Shan & Lenny for a great deal!! More

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