Lee Reloza | Page 33

Great customer service, exceeded my expectation. Lee was super friendly, kept me informed through the whole process. When I asked about the vehicle display indicator, he was not sure, so he asked me Lee was super friendly, kept me informed through the whole process. When I asked about the vehicle display indicator, he was not sure, so he asked me to wait and asked other team members and got back to me. Very satisfied with his service! Overall experience was fantastic, would continue to come back to Maita Toyota for future business and recommend this dealership/service to others. More

by chinesemvp Verified Customer Verified Customer

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Lee is awesome Lee is a cool service pro who enhanced the Maita service experience. Lee is/was personable, explained all service options, and spoke with succinct cl Lee is a cool service pro who enhanced the Maita service experience. Lee is/was personable, explained all service options, and spoke with succinct clarity. Lee made this trip a smooth and memorable experience all around! More

by J_HUNTER27 Verified Customer Verified Customer

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AWFUL SERVICE Let me start out by saying, this used to be the dealership I recommended to anyone in the market to get a car. I had sent several people in. However, Let me start out by saying, this used to be the dealership I recommended to anyone in the market to get a car. I had sent several people in. However, that ended in July. The dealership called me to inform me of a recall on my truck. We scheduled an appointment. I dropped my car off early on Monday morning and was kindly given a rental car. I was told that the repair would only take 4-6 hours after which they would call me and that I could pick my truck up by the end of the day. The day goes by and I hear nothing, which I understand as maybe they got busy and it took a little longer than expected. So I call the next day to get an update. The person at the service department could not tell me a single thing about my truck. I asked for an estimated time of completion or any information. She told me she didn't know, nothing more. I ask then if it is possible to talk to my service advisor. She tells me he will call me later, which never happened. Two more days go by and I have yet to hear a thing. Thursday I call again to get more information. Once again, I am given absolutely no information. I ask again for the service advisor to call me and, once again, he does not. Two more days go by and I am finally informed that my truck is completed and they can give me no reason why a 4-6 hour job took nearly a week. Once I arrive, the dismal service continues. The dealership lost my keys and could not find them for about 30 minutes. Then when they were supposed to bring my truck around, surprise, they forgot. Also, the $100 visa gift card that Toyota had promised with the recall was lost. I was told they would call in me a week so I could pick up the gift card.. Still have yet to hear back. I will NEVER recommend this dealership to anyone again. More

by MATTDANCER Verified Customer Verified Customer

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Service You Can Count On I have taken my Toyota Camry to the Maita Toyota Service Department three times in the past twelve months. Every time they were able to solve the prob I have taken my Toyota Camry to the Maita Toyota Service Department three times in the past twelve months. Every time they were able to solve the problem. They are professional in every way. They epitomize "service with a smile." More

by MMOYNAHAN Verified Customer Verified Customer

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Amazing service The people are nice and have a good attitude and the service is excellent.i went for a sequoia recall and that took car of me better than when I go to The people are nice and have a good attitude and the service is excellent.i went for a sequoia recall and that took car of me better than when I go to other dealers. More

by jaimeperez4ever Verified Customer Verified Customer

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Maintence I don't remember everyone, but everyone we dealt with at this dealer shop had provided excellent service. They assistance us with the service needed a I don't remember everyone, but everyone we dealt with at this dealer shop had provided excellent service. They assistance us with the service needed and answer additional questions that we had. Thank you for your service. More

by luckiepearl Verified Customer Verified Customer

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Good service with friendly, professional staff. I've been taking my Toyota here for over 10 years and have always received great service. Just bought my new Rav4 here and the sales lady who assiste I've been taking my Toyota here for over 10 years and have always received great service. Just bought my new Rav4 here and the sales lady who assisted me was very good and attentive to my needs. The closers are friendly but still, they are closers and try to make the extra sales pitch, but no pressure was applied. I am very satisfied with my purchase and will continue to use Maita for service. Highly recommend. More

by marc b Verified Customer Verified Customer

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Over all I had a great experience at Maita Toyota I came in with my brand new 2018 Tacoma.. I had just bought it in February... it’s now September and my battery wasn’t holding charge... I had to keep I came in with my brand new 2018 Tacoma.. I had just bought it in February... it’s now September and my battery wasn’t holding charge... I had to keep jumping starting in order to turn on... I came in to ask for an appointment by which the guy greeted me very well and even apologized for having that trouble so recently after purchasing my vehicle..... long story short he ended putting me at the top of the list and said he would take care of it as soon as possible... I was more than pleased since I was just asking for an appointment but he mentioned I probably shouldn’t wait on an issue like that..... he was even able to uber me Home and called me back within 2-3 hours telling me it was just a faulty battery and they got it done and fixed.... over all I was beyond pleased and had an amazing experience..... would recommend 10/10 More

by SERGIOGALINDO777 Verified Customer Verified Customer

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Friendly and personable service The employees at Maita Toyota really made this experience very pleasant and quick. Everyone seemed to be in a good mood, got to know me and how they c The employees at Maita Toyota really made this experience very pleasant and quick. Everyone seemed to be in a good mood, got to know me and how they could best serve my needs, and really made a potentially frustrating and long experience quick and enjoyable. More

by mckennadalton Verified Customer Verified Customer

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Great experience! I had recently bought I a 2006 4Runner and made an appointment at Maita Toyota to get some recall work done. I went in before work and service advisor I had recently bought I a 2006 4Runner and made an appointment at Maita Toyota to get some recall work done. I went in before work and service advisor Lee Reloza was great and got me in and out quickly. Everyone was kind and accommodating and they even provided me with a free rental for the day. I’ll definitely go back if I need additional work done. More

by Cgunn Verified Customer Verified Customer

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