Lee Reloza | Page 3

Everyone was very helpful and respectful. Only one issue that I requested required a follow up to get it completed. At that point, it was completed in about five minutes. Only one issue that I requested required a follow up to get it completed. At that point, it was completed in about five minutes. More

by dinam Verified Customer Verified Customer

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Great experience. The staff and inside waiting area is top notch. Everyone very customer friendly. All of my needs were met in a timely and orderly fashion. The littl The staff and inside waiting area is top notch. Everyone very customer friendly. All of my needs were met in a timely and orderly fashion. The little food bar had a good variety of food and drinks as well. More

by chsaenz Verified Customer Verified Customer

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I made a great deal at Maitas. I made a great deal at Maitas, Maitas. I made a great deal at Maitas, Maitas. More

by crtaxi1225620 Verified Customer Verified Customer

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Anthony P is always AWESOME 👏:. . courteous & friendly… very knowledgeable… their LOBBY well kept and maintained . courteous & friendly… very knowledgeable… their LOBBY well kept and maintained More

by JNM Verified Customer Verified Customer

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Staff took time to address my concerns and provide me the help I needed. Thank you! help I needed. Thank you! More

by SANDRASCROGGINS2 Verified Customer Verified Customer

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I am extremely disappointed with the service I received. The communication over the phone was unprofessional, and several staff members demonstrated poor customer service and soft skills. I originally we The communication over the phone was unprofessional, and several staff members demonstrated poor customer service and soft skills. I originally went in to get a quote for the taillight on the driver’s side, specifically the part located on the trunk where water was leaking inside. The employee who checked me in told me to go to the Parts Department to order the part, and said they would call me when it arrived. I spoke with them before leaving. However, that weekend I received a notification stating that I had missed my appointment, but the gentleman who told to me to speak to Parts told me I didn't need to stay and never checked me into my appointment even though I just needed a quote and to order the part. The following Tuesday, I spoke with the Parts Department, and they confirmed that the part was in. I scheduled an appointment for Saturday and asked for a labor estimate. They said I needed to speak with the Service team to get that information and attempted to transfer me, but the call was disconnected. I called the Service Appointment Department and explained that I needed a labor quote. I was told again to speak with Parts, which was confusing. I was then transferred to Roman, who said he couldn't help. So i called the Service Appointment team again, I spoke with Audria. Who sounded like she was annoyed I called. From the start, she sounded passive-aggressive and continually talked over me while I tried to explain the situation. She eventually said a technician could call me back with a quote, which was fine, but the interaction with her felt unnecessarily rude. Thankfully, the technician did call back and provided the needed information. On Saturday, I went in for the repair. They replaced the taillight, but not the portion on the trunk where condensation is clearly visible. Unfortunately, I drove off the the lot before examining the replacement, but noticed it when i arrived home. Now, I’ve paid over $400 for a part that didn’t need to be replaced, and the original issue still exists. After the confusion, miscommunication, and poor service, I feel I received the worst experience possible and still don’t have the correct repair completed. More

by julian_dalton1 Verified Customer Verified Customer

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Service was fast and friendly. Clerk seemed knowledgeable and honest. I would return for my next service. Clerk seemed knowledgeable and honest. I would return for my next service. More

by VPREI28 Verified Customer Verified Customer

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The guy that helped me was very polite. And listened and gave me all the information that I needed for my vehicle. And gave me my options and more or less, the time that it was going to be And listened and gave me all the information that I needed for my vehicle. And gave me my options and more or less, the time that it was going to be completed. More

by elizabeteaguirre Verified Customer Verified Customer

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Your dealership was prompt on time and courteous. The diagnosis of what was wrong with the car was. The diagnosis of what was wrong with the car was. More

by billpcox Verified Customer Verified Customer

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*luv the teamwork, a hard working crew, while me is in the lounge waiting, the service writer comes n says your car is ready rather than use a loud speaker. the lounge waiting, the service writer comes n says your car is ready rather than use a loud speaker. More

by CLUB.YOGA.GCC Verified Customer Verified Customer

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