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Lee Ferguson
Lee Ferguson at Heritage Honda Westminster
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Lee Ferguson

Service Director

Heritage Honda Westminster

580 Baltimore Blvd
Westminster, MD 21157

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3.4
5 Reviews
3.4

5 Reviews

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5 Reviews of Lee Ferguson

October 20, 2024

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Employee Rating

Chloe Ford was very personable, knowledgeable and efficient. She made sure we were comfortable with each step of the process and it went very smoothly. She clearly loves what she does and has great More

by brendalee414
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Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Bryan Duff , Chloe Ford

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Oct 25, 2024

Heritage Honda Westminster responded

Hello, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

July 18, 2024

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Employee Rating

Absolutely great service. Everyone went out of their way to make us happy. Kate was absolutely amazing to work with. Highly recommend! More

by Amir Eyal
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Robert Lee, Jason Warehime, Phil Stillman , Jim Groth, Kate Kuzminova

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Jul 20, 2024

Heritage Honda Westminster responded

Hi, we're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

June 04, 2024

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Employee Rating

Terrible experience. I brought my ridgeline in for service, And it was all screwed up. I talked to lee the service manger, and told him my truck came in here not leakin More

by Newguy101
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Jun 19, 2024

Heritage Honda Westminster responded

Thank you for taking the time to review Heritage Honda Westminster. We take great pride in providing exceptional service to all our customers and sincerely apologize if you were not given such. Our Service Director, Jim Groth, would like to better understand your experience and address your concerns as soon as possible, but has been unsuccessful in locating your contact information in our database. At your earliest convenience, please contact Jim directly at jgroth@mileone.com or 410.840.5303 to allow us the opportunity to rectify any missteps that may have happened. Again, thank you for your time and we hope to speak with you soon.

May 14, 2024

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Employee Rating

Chloe made the process very simple! She did all the paperwork and delivered the car to my home. I would recommender and Heritage Honda to everyone! More

by larsfriedman@icloud.com
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Chloe Ford

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May 14, 2024

Heritage Honda Westminster responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

April 29, 2024

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Employee Rating

I brought my van in for recommended brake work and left with a cracked windshield! When I brought this to their attention the service manager, Lee Ferguson, condescendingly informed me that there was nothi More

by Nimmler8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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May 09, 2024

Heritage Honda Westminster responded

Hi Nicole. Thank you for sharing feedback about your experience with Heritage Honda Westminster. Our goal is to meet then exceed the expectations of all customers and sincerely apologize as it appears this did not occur. We greatly appreciate you taking the time to speak with our team and we were happy to come to a resolution. As discussed, we have replaced your windshield and covered half of the cost for the inconvenience. If you have any additional questions or concerns, please contact our Store Manager, Robert Lee, directly at rlee@mileone.com or 410.840.5322 so we can ensure that your next visit is consistent with the high standards that match our reputation. Again, thank you for your time and we look forward to continue working with you in the future.

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