Leandro Martinez | Page 5

Worst dealer experience I have ever had in 30 years of buying vehicles. Let me first start off and say that Nick Lambert was nice, kind, and helpful but that’s where it ends. The staff at Handy’s downtown buying vehicles. Let me first start off and say that Nick Lambert was nice, kind, and helpful but that’s where it ends. The staff at Handy’s downtown were rude, cocky, and very unwilling to negotiate. So let me break it down I bought TWO TRUCKS over $124,000 dollars in Vehicles! One for me and one for my son (previously looked at the one for me a few weeks prior). They were not willing to budge one penny on the one for my son and came down VERY little on the one for me. I gave them a down payment and gave them ALL DAY the following day to prep the trucks, get the paperwork ready, contact the insurance (as they copied my insurance card the prior day). Well I get there after 4pm the next day nothing is done short of the truck being washed. They send over Dennis (there finance paperwork dude) and he has no paperwork done tells me they have to go get the paperwork completed. I’m like um this is over 124k in trucks and you had an entire day but I digress. This Dennis guy comes back and starts to try and sell me a warrantee I advise him I already bought one during the day through the manufacturer, he gets like pissed about it asks me multiple times about it, looks at my phone to see the warrantee I purchased, rudely tells me I need to look very closely at that, on and on I’m thinking what is it to you you’re pissed because I didn’t buy it from you? Then rude Dennis says to me “here is your one year maintenance deal with two free oil changes” and like an inspection or something makes me sign it, and then tells me he doesn’t think it applies to diesels. I reply well this is a signed contract for a year of maintenance and his snappy reply is “yeah well I can go reprint it then”. SO RUDE hey how about saying ya know what we got you covered. Now looking at the paperwork it says $399 Doc fee! I said what is this $400 dollars to fill out the paperwork? Dennis Snaps back and says “We always put that into the price!” again I’m thinking like well thats twice what any dealer charges the average is $180 in VT and they never said anything about a doc fee that high to me! So now it’s 5:40pm they say to me “hey can you contact your insurance? I’m like “WHAT! You had my insurance card and ALL DAY I thought that was why you copied it! Now the insurance is closed at this point! Yeah I will contact the insurance and take care of that after you took 400 in doc fees. I have never had to do that when I bought a car ever the dealer always does it. Now I get to drive away and hope it’s covered?! None of the staff came over said anything pretty much here are your keys have a nice day didn’t walk through the truck nothing. . . “Bye” is pretty much what you get. The atmosphere at Handy Downtown was they were doing you a favor not you are the customer. I have bought 5 Vehicles from this Handy organization, and this will be the last transaction I will ever have with them. More

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Leandro, Sam, Kyle, and Jamie went above and beyond by accepting my motorcycle for trade and transferring my remaining Handy care from my previous vehicle to the new one. accepting my motorcycle for trade and transferring my remaining Handy care from my previous vehicle to the new one. More

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Thank you so much for helping me through my new car purchase Leandro! You made everything so enjoyable. I love Handy’s and will never shop anywhere else!! purchase Leandro! You made everything so enjoyable. I love Handy’s and will never shop anywhere else!! More

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We had a really great experience here. Leandro seemed as if he had become a friend in a short period of time with us. Had a great way with words and answered all the questions we had. When we come there aga if he had become a friend in a short period of time with us. Had a great way with words and answered all the questions we had. When we come there again we will look for him for sure. More

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First time working with Handy and I am thankful I chose to visit them. They made everything so easy and took care of every detail with minimal effort on my part. Leandro was easy going and was a pleasure t to visit them. They made everything so easy and took care of every detail with minimal effort on my part. Leandro was easy going and was a pleasure to work with. More

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I called in and spoke with Leandro and came to see him the next day to look at a Toyota. He was extremely efficient with my time and had me in and out in no time while answering every question I had. High the next day to look at a Toyota. He was extremely efficient with my time and had me in and out in no time while answering every question I had. Highly recommend asking for Leandro if you plan to stop in at Handys! More

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Friendly, safe, and flexible service Leandro at Handy was friendly and professional. He wore his mask the entire time and was very flexible when we had to make a quick change. He made the Leandro at Handy was friendly and professional. He wore his mask the entire time and was very flexible when we had to make a quick change. He made the process easy and organized! I moved away from St. Albans some time ago, and so I was hesitant on going back to Handy's, but I'm glad I did! More

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Traded for a new truck today! I loved my Tacoma so much I got another one. Leandro is great to work with and makes everything simple! I got another one. Leandro is great to work with and makes everything simple! More

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Leandro and the Handy staff were beyond easy and pleasant to deal with. Absolutely would consider Handy for all my future car needs. It was a bit of a drive but worth it. I drove by at least 3 other dealers to deal with. Absolutely would consider Handy for all my future car needs. It was a bit of a drive but worth it. I drove by at least 3 other dealers closer just from speaking and dealing with Leandro. The response time, professionalism, and customer first attitude was more than worth it. More

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Thank you Leandro!!! Leandro, you made my car buying experience so great!! You were a pleasure to work with. Thank you so much!! I have already recommended three people to Leandro, you made my car buying experience so great!! You were a pleasure to work with. Thank you so much!! I have already recommended three people to go work with you! More

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