Leah Ruscitti-Smalley

Every staff member we encountered was professional, respectful and knowledgeable. Our salesperson Zach Martin was a pleasure to deal with. We are very happy with our purchase. respectful and knowledgeable. Our salesperson Zach Martin was a pleasure to deal with. We are very happy with our purchase. More

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Zack and the entire team at BMW Crystal Lake were amazing. I have high expectations for customer service and the team here far exceeded my expectations! Great job!! amazing. I have high expectations for customer service and the team here far exceeded my expectations! Great job!! More

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6/10/2024 I have an issue with my car and the dealer refused to help me. refused to help me. More

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Roman Scott is an exceptional salesperson and thoughtful human being. He listened to our needs, concerns and answered all questions quickly. He was great at the follow up needed to take care of a miscommuni human being. He listened to our needs, concerns and answered all questions quickly. He was great at the follow up needed to take care of a miscommunication and was outstanding in getting it resolved. Jim (Sales Mgr) followed up as well to insure we were satisfied. More

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I have dealt with Michelle for my last 4 purchases. She is very knowledgeable and a pleasure to deal with, the entire staff is equally easy to deal with. She is very knowledgeable and a pleasure to deal with, the entire staff is equally easy to deal with. More

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Walked into dealership with a great mindset of test driving a Certified BMW was greeted warmly by Michelle. After test drive we determined that we wanted a bit more but wasn't sure, then got introduced driving a Certified BMW was greeted warmly by Michelle. After test drive we determined that we wanted a bit more but wasn't sure, then got introduced to Heather and they pulled up a new 24 X3! My heart and eyes said OMG, really........ Needless to say after 1-1/2 hours a decision on everything was determined. This is our car! Thank you for your knowledge, experience and professionalism. First time BMW owners left happy! More

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Anderson has reasonably priced cars and a low pressure, consultative sales process. My purchase experience was great. consultative sales process. My purchase experience was great. More

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Despite the long drive to get to that dealership, it was definitely worth it. The facility, including service center, was clean, neat, and well organised. The upper management, sales and finance team was im definitely worth it. The facility, including service center, was clean, neat, and well organised. The upper management, sales and finance team was impeccably civil, courteous and professional. I’ve never been treated that well during any previous purchases of BMWs over two decades of owning this Brand of cars. For me personally, I would willingly derive my new BMW there for service even though the distance is relatively prohibitive. This dealership is a”hidden gem” in Chicago land and I encourage all interested in purchasing BMWs to visit its showroom. More

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Out of town internet buyer. Very hospitable regarding logistics with a high level of service from sales to closing! Very hospitable regarding logistics with a high level of service from sales to closing! More

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Great service all around! Starting with Leah in online sales, to James and Heather in Sales and Mike in Finance. Very happy with the vehicle and the hassle-free process. Very Starting with Leah in online sales, to James and Heather in Sales and Mike in Finance. Very happy with the vehicle and the hassle-free process. Very professional associates! More

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