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Leah Hoefling
Leah Hoefling at Russ Darrow Mazda of Madison

Leah Hoefling

Service Advisor

Russ Darrow Mazda of Madison

2302 W. Beltline Hwy.
Madison, WI 53718

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4.9
47 Reviews
4.9

47 Reviews

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47 Reviews of Leah Hoefling

September 14, 2025

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Great service, explained everything, and answered all of my questions. Timely service, easy to schedule, and onvenient location. More

by JPINNOW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Josh Hyams, Ethan Her, Andy Bustos

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Sep 14, 2025

Russ Darrow Mazda of Madison responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Russ Darrow Mazda of Madison. Nick Zinniel nicholas.zinniel@russdarrow.com

September 12, 2025

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Service was on time and quick as I have experienced before. The TV entertains and the snacks taste good More

by annetteglasser
Recommend Dealer
Yes

Other Employees Tagged: Josh Hyams, Ethan Her, Andy Bustos

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Sep 12, 2025

Russ Darrow Mazda of Madison responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Nick Zinniel nicholas.zinniel@russdarrow.com

August 26, 2025

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Everyone who I have encountered at this dealership has been nothing but kind and helpful. Initially got my car at another Mazda dealership in Milwaukee which was a fiasco in and of itself, but throughout More

by daniels.emily98
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tim Faber, Josh Hyams, Andy Bustos

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Aug 26, 2025

Russ Darrow Mazda of Madison responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Russ Darrow Mazda of Madison, we look forward to having you as a valued customer for many years to come! Nick Zinniel nicholas.zinniel@russdarrow.com

August 24, 2025

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Friendly staff with a clean waiting area and great service, also feel they are reasonably priced on oil changes More

by RACEJGB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Aug 24, 2025

Russ Darrow Mazda of Madison responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Nick Zinniel nicholas.zinniel@russdarrow.com

August 19, 2025

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Employee Rating

Quick oil change. Snacks were good. They need better tv channels on in the waiting area. More

by JCZARLING
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Josh Hyams, Ethan Her, Andy Bustos

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Aug 19, 2025

Russ Darrow Mazda of Madison responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Russ Darrow Mazda of Madison, we look forward to having you as a valued customer for many years to come! Nick Zinniel nicholas.zinniel@russdarrow.com

August 19, 2025

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Things went really great. Leah is the best! Professional, knowledgeable, competent, and so easy to communicate with. It was a pleasure being at Mazda. Thank you Leah! More

by LUVURFAMILY1970.SA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Josh Hyams

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Aug 19, 2025

Russ Darrow Mazda of Madison responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Nick Zinniel nicholas.zinniel@russdarrow.com

August 07, 2025

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Very knowledgeable and informative regarding issues needing attention. Got me in quickly, then back out More

by Jdcassel
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Josh Hyams

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Aug 07, 2025

Russ Darrow Mazda of Madison responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Russ Darrow Mazda of Madison to be a positive one. Please don't hesitate to reach out if you need anything else. Nick Zinniel nicholas.zinniel@russdarrow.com

August 07, 2025

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The technicians diagnosed the issue and fixed the lift gate quickly. Service is excellent as usual. More

by YINGCHERN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Josh Hyams, Ethan Her, Andy Bustos

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Aug 07, 2025

Russ Darrow Mazda of Madison responded

Thanks for sharing your thoughts about your experience with Russ Darrow Mazda of Madison. We appreciate your business and hope to see you again soon! Nick Zinniel nicholas.zinniel@russdarrow.com

July 24, 2025

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Employee Rating

Vast, informative, well mannered, easy going, warm. The video was top notch with information. Amazing teamwork More

by RILEYGENZ1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Josh Hyams, Brittany Mulhern, Landon Hodge, Victoria Schwartz

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Jul 24, 2025

Russ Darrow Mazda of Madison responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Russ Darrow Mazda of Madison, we look forward to having you as a valued customer for many years to come! Nick Zinniel nicholas.zinniel@russdarrow.com

July 18, 2025

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Employee Rating

Very pleased for the service on my car at Mazda Russ Darrow. Their associates were very professional and they delivered quality service. More

by Will
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Josh Hyams, Ethan Her, Andy Bustos

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Jul 18, 2025

Russ Darrow Mazda of Madison responded

Will, it has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Russ Darrow Mazda of Madison. We look forward to having you as a valued customer for many years to come! Nick Zinniel nicholas.zinniel@russdarrow.com

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