Lazaro Alonso-Hernandez

Horrible customer service and unethical sales practices. Beware of forced TLP fee( total loss protection) sales manager removed offer after we were there for several hours and in final stage of purchase a Beware of forced TLP fee( total loss protection) sales manager removed offer after we were there for several hours and in final stage of purchase as we requested this fee removed. Should not be forced to pay for loss protection for purchase of another vehicle at that dealership should this one get totaled. Refused to show terms of this protection beforehand as well. Aggressively pulled back offer when we challenged the cost. SHADY place and practices. Found better deal same day at different dealership- no mention of TLP at that dealership More

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