Layne Ciminel | Page 53

Great customer service! I received prompt attention upon my arrival. Layne called me and explained what service was needed and patiently answered my question. When I pick I received prompt attention upon my arrival. Layne called me and explained what service was needed and patiently answered my question. When I picked up my vehicle, Layne gave me a thorough explanation of the services performed. More

by KMKEENAN0717 Verified Customer Verified Customer

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We bought our RDX at Spitzer, get it serviced at Spitzer! If we weren't happy and satisfied, we wouldn't keep coming back. Ask for Layne, he's terrific. If we weren't happy and satisfied, we wouldn't keep coming back. Ask for Layne, he's terrific. More

by WLUCAS33911 Verified Customer Verified Customer

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Got issue fixed and worked with us to get car picked up. Good service from dealer. Good service from dealer. More

by kczebley Verified Customer Verified Customer

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The service at Spitzer and Layne Ciminel is a good example of how a service contact should be. He makes sure you know what is need now and in the future for your vehicle. You can have confidence that example of how a service contact should be. He makes sure you know what is need now and in the future for your vehicle. You can have confidence that what Layne discovers in any service will be told to you and explain what may need service in the future so you can be confident that the service is needed and will be completed fully. More

by TBENINTEND Verified Customer Verified Customer

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Lynn Osborn Best Experience I’ve ever had at a car dealer ! She helped me with a lease issue and then helped me lease a new MDX. Always had a great experience at Spitzer last interaction with Lynn g dealer ! She helped me with a lease issue and then helped me lease a new MDX. Always had a great experience at Spitzer last interaction with Lynn great ! Add on great service directed by Lane . More

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Every person I encountered were kind, helpful and welcoming. Layne greeted us before the car was in park. While waiting, the hot chocolate machine went on the fritz; three staff members quickly came welcoming. Layne greeted us before the car was in park. While waiting, the hot chocolate machine went on the fritz; three staff members quickly came to the rescue, figuring things out with the new machine. Finally, after her service, my driving machine is purring like a kitten…Nothing but great experiences at Spitzer! More

by DDSMSNELL Verified Customer Verified Customer

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The service department is second to none. Lane is wonderful to work with and my car is always fixed in a timely manner. Lane is wonderful to work with and my car is always fixed in a timely manner. More

by cafaro.lucinda Verified Customer Verified Customer

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I would have given five stars however the rear window of our RDX shattered for no reason and we were told it was not covered under warranty. Ultimately the shattering of the window is a result of a defect our RDX shattered for no reason and we were told it was not covered under warranty. Ultimately the shattering of the window is a result of a defect in the rear window and Acura covered the repair. We spent a few hours with our insurance agent regarding submitting a claim, which we didn't have to, but it would have been nice to know that wasn't necessary when we originally dropped the car off. More

by HGOLLOS Verified Customer Verified Customer

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Very welcoming and will always buy my vehicle at this location. This is the 5th SUV I’ve bought from them. location. This is the 5th SUV I’ve bought from them. More

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Definitely has to be the best dealership in the area. This is the third Acura that we have purchased from Spitzer Acura and our first MDX. Chris, Adam and Ryan did a fantastic job. From the ordering of o This is the third Acura that we have purchased from Spitzer Acura and our first MDX. Chris, Adam and Ryan did a fantastic job. From the ordering of our new MDX to the delivery went very smoothly. Also, through the years Layne and the service department has always been great in servicing our vehicles. I would highly recommend this dealership. More

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