Layne Ciminel
Layne Ciminel at Spitzer Acura

Layne Ciminel | Page 45

Service Advisor

Spitzer Acura

3617 Washington Rd
McMurray, PA 15317

4.9
595 Reviews
4.9

595 Reviews

Write a Review

595 Reviews of Layne Ciminel

September 14, 2023

Dealership Rating
Employee Rating

Spitzer and John were outstanding, I was in a pinch and need my car looked at before a long trip. They were able to get it in and fix the problem. Awesome More

by tboyle2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Layman

Sep 15, 2023

Spitzer Acura responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

September 12, 2023

Dealership Rating
Employee Rating

The staff was extremely helpful and informative. Service was completed in a timely and affordable fashion. More

by cvchel2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 13, 2023

Spitzer Acura responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Spitzer Acura.

September 12, 2023

Dealership Rating
Employee Rating

Always great service by entire department! John is always accommodating and great to work with! More

by djrun10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Keith Knowlson , John Layman

Sep 13, 2023

Spitzer Acura responded

Thanks for sharing about your experience with Spitzer Acura. We appreciate your business and hope to see you again soon!

September 11, 2023

Dealership Rating
Employee Rating

Great experience! The service department was very helpful and explained everything. I highly recommend them. More

by hbeatty1500
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 11, 2023

Spitzer Acura responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

September 10, 2023

Dealership Rating
Employee Rating

Albert, Service Department Manager worked with me after my insurance claim was denied after an accident. Thanks Albert for your time and great customer service. More

by STUSKEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 11, 2023

Spitzer Acura responded

Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Spitzer Acura. We look forward to having you as one of our valued customers for many more years to come!

September 07, 2023

Dealership Rating
Employee Rating

Courteous, helpful service as always! Layne does a great job in accommodating my schedule as well as in explaining service options. More

by DARLA.MCCORMACK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 08, 2023

Spitzer Acura responded

Thank you, Darla, for sharing your thoughts about your experience with Spitzer Acura. We appreciate your business and hope to see you again soon!

September 04, 2023

Dealership Rating
Employee Rating

The dealership was not bad for the oil change and tire rotation. They ended up washing my car and making a clean car dity. More

by bradenboni12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Keith Knowlson , Nicolas Desarno, Adam Drakulic, John Layman, Matt Popovich, Andrew Spitzer

Sep 05, 2023

Spitzer Acura responded

Braden, Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

September 02, 2023

Dealership Rating
Employee Rating

My first experience with Spitzer Acura service was excellent! I was kept up to date on my service, and I am very pleased with the outcome. More

by alyson.lesutis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Keith Knowlson , John Layman

Sep 05, 2023

Spitzer Acura responded

Alison, Thanks for sharing about your service experience with Spitzer Acura. We appreciate your business and hope to see you again soon!

September 01, 2023

Dealership Rating
Employee Rating

The Spitzer system to schedule service leaves a little to be desired. It routinely either does not recognize a returning customer or when it does won't let the service be scheduled. Other than that the ser More

by WRGasior
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 05, 2023

Spitzer Acura responded

It's great to hear that Layne was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Spitzer Acura!

September 01, 2023

Dealership Rating
Employee Rating

They took me on time, kept in contact with me about my car, made recommendations without pressuring me, provided me with transportation and did a follow up call More

by TJSTECH03
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 01, 2023

Spitzer Acura responded

Thanks for sharing your thoughts about your experience with Spitzer Acura. We appreciate your business and hope to see you again soon!

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