Layne Ciminel | Page 10

I originally leased my 2019 RDX for three years and later decided to purchase it outright with cash. While my experience during the lease period was positive, my relationship with the dealership declined sig decided to purchase it outright with cash. While my experience during the lease period was positive, my relationship with the dealership declined significantly once I became the owner. On two separate occasions, I called about a recall and was told the part was not available. No one followed up, and I was left waiting with no resolution. Additionally, when my car’s electrical system started acting up, I paid $200 for a diagnostic test, only to be told that nothing was wrong—despite the clear malfunction. This experience has been extremely frustrating and disappointing. I no longer feel supported as a customer, and as a result, I will not return to this dealership in the future. More

by traydog23 Verified Customer Verified Customer

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They are always very helpful and accommodating and friendly no matter what the issue is. friendly no matter what the issue is. More

by SHERRY_5808 Verified Customer Verified Customer

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Service was done promptly and the entire service department were both friendly and professional. I am always pleased when my vehicle service is completed in a timely manner. department were both friendly and professional. I am always pleased when my vehicle service is completed in a timely manner. More

by 6275brennan Verified Customer Verified Customer

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For our maintenance service it was good but was difficult to schedule as no one would answer the service department phone even after being transferred directly to it. This happens several times. to schedule as no one would answer the service department phone even after being transferred directly to it. This happens several times. More

by SEC244 Verified Customer Verified Customer

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Very efficient and friendly check-in and checkout, fast maintenance turnaround time and a loaner car made for a great experience. maintenance turnaround time and a loaner car made for a great experience. More

by ASCHEURELL Verified Customer Verified Customer

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Layne was extremely helpful, and friendly. He always makes the experience a good one for me! He always makes the experience a good one for me! More

by sfrost360 Verified Customer Verified Customer

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Easy to get service appointment and got me out of the shop in a timely manner. shop in a timely manner. More

by ANNEAR5 Verified Customer Verified Customer

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Layne is absolutely terrific! He's always been so helpful and kind. He's absolutely my favorite service advisor. He's the only one I deal with! He's always been so helpful and kind. He's absolutely my favorite service advisor. He's the only one I deal with! More

by melissa5464.cf Verified Customer Verified Customer

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Layne provides excellent, responsive service. I have purchased and leased several vehicles from Spitzer Acura, and all have been serviced there. Each experience has been exceptional. I have purchased and leased several vehicles from Spitzer Acura, and all have been serviced there. Each experience has been exceptional. More

by retired7.09 Verified Customer Verified Customer

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Always very accommodating with loaners & pleasant. Very happy with my service at Spitzer McMurray, PA. Very happy with my service at Spitzer McMurray, PA. More

by RENEELINGLE Verified Customer Verified Customer

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