Laurissa Swinford
Laurissa Swinford at Ed Martin Buick GMC

Laurissa Swinford

Service Advisor

Ed Martin Buick GMC

9896 N Michigan Rd
Carmel, IN 46032

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4 Reviews

I have been a service advisor for about 4 years with Ed Martin. I have lived in Indiana for 45 years. I have 2 children and live north of Indianapolis. I love to go to baseball games and read books in my free time. I have been a GM Mark of Excellence winner 2 years in a row.

Dealership Experience

4 yrs, 2 mos

Industry Experience

4 yrs, 2 mos

Languages Spoken

English English

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4 Reviews

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4 Reviews of Laurissa Swinford

November 15, 2025

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Employee Rating

I have been an Ed Martin GMC service customer for many years. Mark Higgins at Ed Martin is the best mechanic / service technician I have ever had the pleasure of working with. He is the perfect combina More

by Justin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Amy Rivelli , Mark Higgins

Nov 16, 2025

Ed Martin Buick GMC responded

Thank you so much for your many years of trust and support, Justin. We appreciate you choosing us for your service needs and are grateful for the opportunity to care for your vehicles. Your feedback means a great deal to our team. We look forward to serving you again.

September 26, 2025

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Patrick did a great job in helping me find the vehicle that was right for me. He was attentive throughout the process and went above and beyond to help me with an item that needed service addressing my qu More

by corymarcera64
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Casey Price, Patrick Wade

Sep 26, 2025

Ed Martin Buick GMC responded

Thank you so much, Corey! We appreciate your business and your kind review of our team and dealership. Enjoy your new GMC truck!

March 27, 2024

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Employee Rating

Lots of inventory, and very polite. Wants to sell cars. But, turn signal return observed faulty on check ride. Fix lasted one day. Told to bring in. Told not today, come back in on More

by GMC buyer
Service Time
Service Communication
Recommend Dealer
No
Apr 10, 2024

Ed Martin Buick GMC responded

Thank you for your feedback. Our Operations Manager will reach out.

May 02, 2024

GMC buyer responded

Dealer did respond to comments and service was completed quickly. UPDATE: when our GM loan paperwork was received, payments were scheduled to begin in May and not July as Dealer’s signed contract stated. Three contacts with Finance Manager, Casey Price, to resolve the issue resulted in no feedback. GM was no better, with two contacts and no response. We started our payments in May. What ever happened to doing what you say you are going to do? Not a good start with this dealership!

July 20, 2023

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Employee Rating

Chris was great to deal with, look forward to continuing our journey with the dealership on the service side. More

by Rory Thompson
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Chris Faris, Jeff Haase

Jul 20, 2023

Ed Martin Buick GMC responded

Thank you for choosing Ed Martin Buick GMC for your new vehicle purchase! We truly appreciate your business and excellent review of Chris and our dealership. Have a great summer and enjoy your new GMC truck!

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