Laurie Fiorenzo-Kralek | Page 2

Joe Williams was easy to deal with and I'm happy with my deal. The car was exactly what we wanted. deal. The car was exactly what we wanted. More

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Amazing customer service. Great negotiating to get me out the door with the car i wanted. Great negotiating to get me out the door with the car i wanted. More

by okellyrhiannon Verified Customer Verified Customer

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Greatest car buying experience ever. The staff is excellent and I couldn’t have asked for a better salesman The staff is excellent and I couldn’t have asked for a better salesman More

by doug.yokovich Verified Customer Verified Customer

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I've been treated with respect and importance so I feel appreciated. From purchasing to updates and maintenance. appreciated. From purchasing to updates and maintenance. More

by lookiejeanneson Verified Customer Verified Customer

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Great environment, great people. Made the car purchasing experience very user friendly. Gave a fair price on trade in as well. Made the car purchasing experience very user friendly. Gave a fair price on trade in as well. More

by cd.martikean Verified Customer Verified Customer

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Quick service and drop off facility is good for customers after putting car for service I will never go anywhere else after putting car for service I will never go anywhere else More

by patelrikisha1 Verified Customer Verified Customer

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Great dealer ! !! I drove 7 1/2 hours and very happy I did !! Would not hesitate to deal with Webb again !! !! I drove 7 1/2 hours and very happy I did !! Would not hesitate to deal with Webb again !! More

by thunder1450 Verified Customer Verified Customer

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Used a bait and switch tactic to lure us an hour away only to have the sales manager Laurie refuse to honor the price that was agreed upon when my wife called in the morning. To top it off, Laurie knew w only to have the sales manager Laurie refuse to honor the price that was agreed upon when my wife called in the morning. To top it off, Laurie knew we were new parents that desperately need to get a bigger car and she knew my car was dangerous to drive because they test drove it for trade-in. We spent 4-5 hours just to be able to get to the dealership because we have a newborn, another 2 hours at the dealership and when it came time one for paperwork, Laurie jumped in and refused to honor the price. She claimed it wasn’t approved when my wife had called and verified before we drove an hour away and made sure they had all the info they needed for that price when we got there. Laurie tried to hard sell me a few days before that when I had said from the beginning I had to come back with my wife because the car is for her. She was rude to me that day, and then right from the moment she sat down once my wife was there, she immediately was rude to her too and hostile towards me because I didn’t buy the car Saturday. Once she started lying about some of the fees in what they contained (government fees include dealer fees, I know that…but my wife asked what the fee consisted of and Laurie wouldn’t admit to the fact there’s added on fees). Laurie claimed it was for the title, plate and registration in Illinois when we have a standard fee no matter what the car for title and plates, it’s $316. Laurie was claiming it’s &488 and even when I proved her wrong, she again just talked down to me and said she lives in Illinois too so she knows. Had she just said that it’s paperwork fee or something, I would have still bought the car. But the fact that she wouldn’t admit it and lied to my face about it even when I proved her wrong, made me not want to do business with a dealer that would put such a rude and slimy salesman in charge. There’s so much more but the way this place handles business is disturbing. Laurie preyed on our struggle as new parents to try and force us to pay $1,000 more. We ultimately walked. Had Laurie just been transparent and most of all, not be so insanely rude to us the entire time…I still would have bought the car. But I have never had someone be that nasty to me and especially my wife for absolutely no reason other than trying to pressure sell us. So disclaimer, this dealership has many hidden fees they’ll wait to tell you about until after you’ve spent hours with the them, they are: ALL cars have Brake Plus installed on them and it cost $1000, if you push them, it goes to &499 and they won’t budge on it that. The brake plus part cost &56 and takes less than 5 minutes to install. It’s simply a profit generator for them Document fees are charged and then more are charged hidden into your government fees If you aren’t financing with them, their demeanor changes and they don’t want you to buy the car there More

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Most friendly and fun place to purchase a car,loved the staff and family like atmosphere! staff and family like atmosphere! More

by Mardiv01 Verified Customer Verified Customer

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Joe Williams is always amazing to work with! He does not hesitate to go above and beyond for his customers, including my fiance! We came in for an oil change in my Santa Fe and ended up coming b He does not hesitate to go above and beyond for his customers, including my fiance! We came in for an oil change in my Santa Fe and ended up coming back to trade his Sonata in for a new one! Joe worked with us and was very patient throughout the process. Definitely look for him when you're coming to Webb Hyundai. And thank you to the manager and finance team, too! You were all great! More

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