Laurevens Desrosiers

Excellent experience with this dealership. They bailed me out with a loaner after my car had broken down on the highway a long way from home. They were extremely communicative and accommodated They bailed me out with a loaner after my car had broken down on the highway a long way from home. They were extremely communicative and accommodated me in every way possible. I’m glad I had AAA tow my car to the friendly and professional people at Herb Chambers. More

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Amiel in the service department is always super helpful and great to work with. Gabriel and the sales team as also very knowledgeable and friendly. and great to work with. Gabriel and the sales team as also very knowledgeable and friendly. More

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Great service! Handled my car with great care and did it very fast. Very happy Handled my car with great care and did it very fast. Very happy More

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Wonderful location and I have to say great staff. ! Robert does a wonderful job! He is extremely professinal and knows how to treat customers the right way! ! Robert does a wonderful job! He is extremely professinal and knows how to treat customers the right way! More

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The dealership has been extremely responsive to my car servicing needs and each employee has been extremely accommodating and attentive to my requests and questions. I’m very happy with my experience with servicing needs and each employee has been extremely accommodating and attentive to my requests and questions. I’m very happy with my experience with the dealership. More

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Amiel my service advisor is great. He always lets me know what is going on with my car and treats me with not just professionalism but like family at BMW of medford! He always lets me know what is going on with my car and treats me with not just professionalism but like family at BMW of medford! More

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It took two hours for an oil change and the experience was very underwhelming. The waiting area was just a few granola bars in a bowl, water, coffee, chairs, and a TV. I was quoted an hour and a half wh was very underwhelming. The waiting area was just a few granola bars in a bowl, water, coffee, chairs, and a TV. I was quoted an hour and a half when I arrived for my appointment, which is about twice as long as it should take. While the car wash was done unexpectedly, done well, and done for free, the waiting time and waiting area are why I wouldn't return for any service that is (usually) short enough to wait for. More

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I recently visited the BMW Certified Pre-Owned service center in Medford and was incredibly impressed with Laurevens Desrosiers. His customer service skills are truly exceptional. From the moment I arrive center in Medford and was incredibly impressed with Laurevens Desrosiers. His customer service skills are truly exceptional. From the moment I arrived, he was friendly and attentive, making sure all my concerns were addressed. Laurevens took the time to explain the service process in detail, keeping me informed every step of the way. His professionalism and knowledge made the experience seamless and stress-free. I highly recommend reaching out to Laurevens for any service needs—he truly goes above and beyond! More

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The customer service is excellent. My repair advisor made me understand all the process and costs associated to the services. I got some good discount for the services. I would recomme My repair advisor made me understand all the process and costs associated to the services. I got some good discount for the services. I would recommend BMW of Medford for your car services. More

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BMW in Medford Has made it so easy for me, I needed a larger vehicle And they went above and beyond made sure I got what I wanted. At the time I had two vehicles that they helped me get the best value to larger vehicle And they went above and beyond made sure I got what I wanted. At the time I had two vehicles that they helped me get the best value to trade in and with that I was able to purchase my 2019 X3. With this new vehicle, I was able to have the space. I need it to carry my tools and materials and now great pleasure to be their premium Tint Installer, I opened my own company And they’ve been very supportive ever since! Thank you so much and definitely will be coming back for another vehicle and definitely recommend BMW Medford. More

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