Laurel O'Connor

Great service! I received a free oil change since I purchased my car at the same dealership. Thank you! I received a free oil change since I purchased my car at the same dealership. Thank you! More

by rsevill9 Verified Customer Verified Customer

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WOW! ! Had an overheating problem the day before I was to leave on a fishing trip, called the service department and they got expedition in and back befor ! Had an overheating problem the day before I was to leave on a fishing trip, called the service department and they got expedition in and back before I had to leave!! What a fantastic group!! More

by rdmitchelljr2 Verified Customer Verified Customer

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The service department at Front Royal Ford is outstanding kept communication through the whole process kept communication through the whole process More

by wralbright72 Verified Customer Verified Customer

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Great service, knowledgeable staff and parts availability is adequate. Nice waiting area and free coffee! is adequate. Nice waiting area and free coffee! More

by ladylaney50 Verified Customer Verified Customer

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Laurel is a very knowledgeable and smart service advisor. I don't know how she does all she does! I don't know how she does all she does! More

by shyoung0 Verified Customer Verified Customer

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Was able to get my car in quick. .Also was done in a very timely time.Never had a problem at the service dept. .Also was done in a very timely time.Never had a problem at the service dept. More

by blblythe Verified Customer Verified Customer

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Always helping you get the best deal, quick professional repairs!! Offering you transportation to and from the shop. Just making it easy to keep your purring!! repairs!! Offering you transportation to and from the shop. Just making it easy to keep your purring!! More

by rdmitchelljr2 Verified Customer Verified Customer

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Always enjoy bringing our vehicles to the Ford Dealer. Personnel are always courteous and pleasant. Personnel are always courteous and pleasant. More

by llns2628 Verified Customer Verified Customer

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The service was good but Laurel is the best that is why I use them use them More

by bubblesjonez Verified Customer Verified Customer

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I've been told on 2 occasions by Ms Oconner that she would get with the warranty depot and call me back, I've heard nothing. The warranty work was not completed and I had to pay $110 out of my pocket. I would get with the warranty depot and call me back, I've heard nothing. The warranty work was not completed and I had to pay $110 out of my pocket. I purchased the extended warranty when I purchased my vehicle but I'll never waste the money again when the dealership doesn't want to stand behind their work. This is the second time my vehicle has to be repaired for the same thing. More

by wuddypecker Verified Customer Verified Customer

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